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HP ProBook 6555b Support Question

HP ProBook 6555b Support Question

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Question posted by alsa on March 14th, 2014

Hp 6555b Will Not Boot Amber Light

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Answer #1: Posted by freginold on May 22nd, 2014 6:47 PM
This answer was accepted by the poster of the original question.
freginold

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Usually when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board (if the laptop has one), or the motherboard.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

You can find 8 different user manuals for this model, including the maintenance and service guide, at the link below, which should give some indication of what the amber light means:

http://www.helpowl.com/manuals/HP/ProBook6555b/66887

Related HP ProBook 6555b Manual Pages

HP ProtectTools Security Software 2010 - Page 9

... a personal computer and access sensitive data are also able to log on legacy or non-HP PCs Keep security policies and settings the same across PCs Combine passwords, smart cards, fingerprints, face recognition Unlock pre-boot, disk encryption and PCs for forgotten passwords or smart cards Enable stronger security for password-based enterprise and web...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 9

1 Product description Category Product Name Processor Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC HP ProBook 6555b Notebook PCHP ProBook 6455b Notebook PCHP ProBook 6550b Notebook PCHP ProBook 6450b Notebook PC √ AMD Phenom II Quad-Core Mobile √ √ ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 10

Category Chipset Graphics Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC AMD Athlon II Dual-Core Processor √ √ P340 (2.2 GHz, 25W, 1 MB L2 cache) AMD Athlon II Dual-Core Processor √ √ for Notebook PCs P320 (2.1 GHz/ 25W/1 MB L2 cache) Intel Core i7-740QM (1.73 GHz (Turbo up to 2....
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 11

Category Panels Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Supports dual-display ports through √ √ √ √ docking station Supports HP Privacy Filter √ √ √ √ Supports 16×9 aspect ratio display √ √ √ √ panels 15.6-in, HD, ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 12

Category Memory Mass storage devices Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC 14.0" HD LED AG with webcam √ √ (1366x768) WWAN 14.0" HD LED BV with webcam √ (1366x768) WWAN 14.0" HD+ LED AG with 64-...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 13

Category Optical drive Microphone Audio Webcam Modem Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Supports the following hard drives: √ √ √ √ ● 500-GB, 7200-rpm ● 320-GB, 7200-rpm SED ● 320-GB, 7200-rpm &#...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 14

Category Ethernet Wireless Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Marvell 88E8059 10/100/1000 √ √ network interface card (NIC) 82577LC non-vPro (HM57) √ √ 82577LM vPro (QM57) √ √ Intel Ethernet with ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 15

...-pin AC power √ √ √ √ RJ-11 (modem) √ √ √ √ 7 aspect vs. Category Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Integrated wireless personal-area √ √ √ √ network (WPAN) options via Bluetooth® module External media...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 16

Category Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC RJ-45 (Ethernet, includes link and √ √ √ √ activity lights) Serial √ Stereo headphone √ √ √ √ Stereo microphone √ √ √ √ USB v. 2.0 √ √ √ &#...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 17

Category Security Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Supports 12-cell Ultra Capacity √ √ √ √ Battery Supports HP Fast Charge √ √ √ √ Technology Security cable slot √ √ √ √ Trusted platform module (TPM) 1.2 √...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 18

Category Operating system Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Preinstalled without √ √ √ √ Microsoft® Office: ● Windows® 7 Home Premium 64 ● Windows 7 Home Premium 32 ● Windows 7 Pro 64 ● ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 19

Category Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Preinstalled with Microsoft √ √ √ √ Office: ● Windows 7 Home Basic 32 ● Windows 7 Home Premium 64 ● Windows 7 Home Premium 32 ● Windows 7 ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 20

Category Description HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC Restore Media (OSDVD): √ √ √ √ ● Windows 7 Home Basic 32 ● Windows 7 Home Premium 64 ● Windows 7 Home Premium 32 ● Windows 7 Pro ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 21

... parts: AC adapter Battery (system) Hard drive Memory module Optical drive SIM WLAN module WPAN module WWAN module HP ProBook 6555b Notebook PC HP ProBook 6455b Notebook PC HP ProBook 6550b Notebook PC HP ProBook 6450b Notebook PC √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 43

Computer major components Item Description Spare part number (1) Display assembly (includes 3 WLAN antenna transceivers and cables, microphones, nameplate, and logo): For use only on HP Compaq 6555b and 6550b Notebook PC models Computer major components 35
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 44

...) 15.6" HD+ LED WVA AG with webcam (1600×900) with WWAN capability (includes 2 WWAN antenna cables) 613370-001 For use only on HP Compaq 6455b and 6450b Notebook PC models 14.0" HD LED AG (1366×768) 613372-001 14.0" HD+ LED AG (1600×900) 613376-001 14.0" HD LED AG...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 66

...the United States AMD Athlon II Dual-Core Processor for Notebook PCs P320 (2.1 GHz/25W/1 MB L2 cache) for use only on HP Compaq 6555b and 6455b computer models (includes replacement thermal material) AMD ...Dual-Core Mobile Processor N620 (2.8 GHz/35W/2 MB L2 cache) for use only on HP Compaq 6555b and 6455b computer models (includes replacement thermal material) AMD Phenom II Triple-Core Mobile ...
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...computer. 116 Chapter 4 Removal and replacement procedures Description Spare part number For use only on HP Compaq 6555b and 6455b computer models: AMD Phenom II Quad-Core Mobile Processor N930 (2.0 GHz/35W/2...Processor P520 (2.3 GHz/25W/2 MB L2 cache) 594173-001 AMD Athlon II Dual-Core Processor for Notebook PCs P320 (2.1 GHz/25W/1 MB L2 cache) 594165-001 For use only on , and then shut...
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