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HP ProBook 6450b Support Question

HP ProBook 6450b Support Question

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Question posted by chocobobarista on December 4th, 2015

Hp Probook 6450 Problems

Good day! I'm having a problem with my laptop. It's an HP Probook 6450. When I turn it on, a blank screen appears and I keep waiting for it to start. The lights are functioning, though. What should I do? Thank you very much.

Current Answers

Answer #1: Posted by waelsaidani1 on December 4th, 2015 7:01 PM
This answer was accepted by the poster of the original question.
waelsaidani1

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Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:
  1. Turn off the computer.
  2. Disconnect all peripheral devices and remove all USB devices and media cards.
  3. Disconnect the AC power adapter.
  4. Remove the battery.
  5. Press and hold the power button for at least 15 seconds.
  6. To drain any residual power, reconnect the AC power adapter, but do not connect the battery.
  7. Turn on the computer.If this resolved the issue, you do not need to continue troubleshooting.
Follow more troublshooying information here: http://support.hp.com/us-en/document/c03518165

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