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HP Photosmart Premium e-All-in-One Printer - C310 Support Question

HP Photosmart Premium e-All-in-One Printer - C310 Support Question

Find answers below for this question about HP Photosmart Premium e-All-in-One Printer - C310.
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Question posted by debbie11614 on December 19th, 2014

The Photo Black Cartridge Is New And Yet The Printer Recognizes Each Cartridge

but the one. Can you help?

Current Answers

Answer #1: Posted by TheWiz on December 19th, 2014 1:18 PM
This answer was accepted by the poster of the original question.
TheWiz

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I recommend calling HP support at 800-474-6836. They should be able to walk you through some troubleshooting for the printer.

Related HP Photosmart Premium e-All-in-One Printer - C310 Manual Pages

Reference Guide - Page 1

...) USB USB Connect the power cord and adapter. 4 Follow the Setup Wizard. Register your HP Photosmart 3 Features and tips 4 What's new? Remove all models 2 Unpack printer. Important! Setup troubleshooting 2 Get to download and install the software. PHOTOSMART PREMIUM e-ALL-IN-ONE C310 SERIES Start setup here... 1 Verify box contents. Do not connect a USB cable unless prompted...
Reference Guide - Page 3

...Setup Opens the Setup menu where you can view and print your HP Photosmart English Display The color touch screen displays menus, photos, and messages. a b s a LED for Memory Card Slots b ...Favorites list. Photo Opens the Photo menu where you can remove Apps from the Internet, such as maps, coupons, coloring pages, and puzzles. Help Touch Help on and the printer is not ...
Reference Guide - Page 4

...: •• Windows XP, Vista, Win 7: Click Start > All Programs > HP > Photosmart C310 series > Help. •• Mac OS X v10.5 and v10.6: In Finder, click Help > Mac Help. Use the Scan menu on the printer display, select Tools, then select Display Estimated Levels. •• Photo Black cartridges are scanning to a connected computer, the scanning software will open for...
Reference Guide - Page 5

...printer's email address from your computer or mobile device, and both the email message and recognized attachments will print. •• HP ePrint might not have your printer... HP Photosmart front panel. •• Select the Web Services menu from the web. Your printer is ..., depending on the printer display to enable certain functionality. English What's new? Print coloring pages,...
Reference Guide - Page 8

...not in materials and workmanship for the duration specified above will be either new or like-new, provided that the HP products specified above , which is valid in your... of a consumer (e.g., the United Kingdom); English HP printer limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads)...
User Guide - Page 3

... Photosmart Premium e-All-in-One C310 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Tips for getting to know the printer...6 3 How do I?...7 4 Print Load media...11 Tips for print success...14 5 Copy and scan Scan to a computer...17 Copy text or mixed documents...18 Tips for copy and scan success...20 6 Work with cartridges Check...
User Guide - Page 5

HP Photosmart Premium e-All-inOne C310 series Help 1 HP Photosmart Premium e-All-in-One C310 series Help For information about the HP Photosmart, see: • Get to know the HP Photosmart • How do I? • Print • Copy and scan • Work with cartridges • Connectivity • Technical information • Get more help HP Photosmart Premium e-All-in-One C310 series Help ...
User Guide - Page 7

2 Get to know the HP PhotosmartPrinter parts • Tips for getting to know the printer Printer parts • Front view of the printer Get to know the HP Photosmart 1 Lid 2 Lid Backing 3 Glass 4 Color graphics display (also referred to as the display) 5 Photo tray 6 Paper-width guide for the photo tray 7 Paper tray extender (also referred to...
User Guide - Page 8

Get to know the HP Photosmart 6 Get to know the printer: • Learn about Print Apps Manager for printing recipes, coupons, other content from the web, simply and easily. Chapter 2 15 Cartridge access area 16 Printhead assembly 17 Model number location 18 Rear USB port 19 Power connection (Use only with the power adapter...
User Guide - Page 9

How do I? 7 This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • Scan to a computer • Replace the cartridges • Copy text or mixed documents • Load media • Clear the paper jam from the two-sided printing accessory. How do I ? 3 How do I ?
User Guide - Page 11

.... 5. The default settings for print success Print photos • Print photos saved on your computer Print 9 Print Related topics • Load media Tips for that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. To save your print job by choosing...
User Guide - Page 12

... side of the photo tray. 3. In the HP Real Life Technologies area, click the Photo fix drop-down list, select More. Related topics • Load media Tips for inkjet printers. 10 Print Print... the quality of envelopes, or label sheets designed for print success Print envelopes With the HP Photosmart, you to select a different type or size. 10. (Optional) Select the Borderless printing ...
User Guide - Page 16

...cartridges are designed for print success Use the following tips to the type and size of paper loaded in the animation may not reflect your product. To check the estimated ink levels, follow the instruction in the input tray to help you can check the ink levels in Printer.... Turn on the display. Tips for and tested with HP printers to fit snugly against all paper. To clear a paper jam...
User Guide - Page 17

...the margin settings for more information. Click here to go online for print success 15 • Use print preview to your photos online and order prints. Click here to print from the web, simply and easily. Print Tips for more information. •... information. • Learn how to go online for the document exceed the printable area of the printer. • Learn how to share your...
User Guide - Page 23

... check the ink levels from the HP Photosmart Software 1. Press OK. In addition, some residual ink is left in the cartridge after it is used in the printing process in a number of ink remaining in another printer, the ink level indicator might need to replace the cartridges until the print quality is not low...
User Guide - Page 25

... orange cap to snap it from packaging. b. c. Insert new cartridge. a. A forceful twist may be required to center of product. Replace the cartridges 23 b. Press tab on cartridge, then remove it off. Match color icons, then slide cartridge into slot until it clicks into place. Work with cartridges Wait for print carriage to move to remove cap.
User Guide - Page 27

... need to replace the ink cartridges until print quality becomes unacceptable. • Photo and Photo Black cartridges are designed for working with ink Use the following tips to work with ink cartridges: • Use the correct ink cartridges for each cartridge to help you produce great results, time after time. • Consider getting replacement ink cartridges when you receive an...
User Guide - Page 34

... tray frequently. NOTE: You can continue to use the cartridge in the Readme file. Environmental specifications • Allowable operating temperature range: Main printer: 5 to 40 degrees C (41 to 104 degrees ...to 75 lb. (281 gsm) Photo paper Up to 125 (20 lb. Without the end tray rotated up . Specifications Technical specifications for the HP Photosmart are located in the HP product if...
User Guide - Page 35

... printing accessory paper specifications - Japan only Type Paper Brochure paper Cards and photos Size Weight Letter: 8.5 x 11 inches Executive: 7.25 x 10.5 inches... mm Up to the complexity of supported media sizes, see the printer driver. Scan specifications • Image editor included • Twain...cartridge yield Visit www.hp.com/go/learnaboutsupplies for more information on estimated...
User Guide - Page 47

Index Index Symbols/Numerics 10 x 15 cm photo paper specifications 32 A after the support period 27 C copy ...specifications 32 phone support 27 phone support period period for support 27 photo paper specifications 32 print specifications 33 printer found screen, Windows 29 R recycle ink cartridges 35 regulatory notices regulatory model identification number 39 wireless statements 41 S ...

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