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HP Photosmart 5520 Support Question

HP Photosmart 5520 Support Question

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Question posted by daleforeman on January 31st, 2015

Black Ink Is Full But Will Not Print Out On Page, Colors Work Fine

if black ink is dried up on black since it has sat for some time, cane any type of solvent be used?

Current Answers

Answer #1: Posted by waelsaidani1 on January 31st, 2015 8:48 AM
waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,797
100
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Hi - Try following the steps in this document, which include printing a test page. If the test page doesn't have anything printed on it, you'll know that it is a hardware related issue - printer or ink. In any case the document should walk you through the steps to resolve.

Related HP Photosmart 5520 Manual Pages

Reference Guide - Page 1

...information. Standard data rates may apply. Electronic Help The electronic Help is used . For more information, go to complete the printer setup. Windows: Insert software CD. Windows: After software installation, click Start > All Programs > HP > HP Photosmart 5520 series > Help. Ink Usage Ink from the cartridges is automatically installed during printer software installation. Click ReadMe...
Reference Guide - Page 2

..., which provides more . 12. Apps: Provides a quick and easy way to know your HP Photosmart English Control panel buttons: 1. Copy: Make 1-sided or 2-sided color or black copies. Directional buttons: Allow you to a network. Settings icon: You can print. •• Slow blinking light indicates that screen. 3. Touch the Settings button to change the...
Reference Guide - Page 4

... to your printer wirelessly, without a router HP Wireless Direct allows your Wi-Fi devices (for example: HP-Print-xx-Photosmart-5520). To set up and use Wireless Direct: 1. Touch Display Name to wireless. From your wireless computer or mobile device, turn on security for Wireless Direct. 4. Follow the instructions on the screen to finish installing the...
User Guide - Page 3

... for print success...16 5 Use Web Services Print from anywhere...19 Use HP Print Apps...20 Use the HP ePrintCenter website...20 Tips for using Web Services...20 6 Copy and scan Copy text or mixed documents...21 Scan to a computer or memory card...23 Tips for copy and scan success...24 7 Work with cartridges Check the estimated ink levels...
User Guide - Page 8

... type or change wireless settings. Control panel features Get to navigate between two Home screens. You can print calendars, check lists, games, notebook paper, graph paper, and music paper. Use only the power cord supplied by cartridge. Control panel features Touch the directional buttons to know the HP Photosmart Displays a warning symbol if the ink...
User Guide - Page 14

... designed to work well with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. NOTE: If you cannot find it, touch the right directional button to Shop for more information about HP media. All papers with Wireless Direct 1. Load media ▲ Do one of copies you want to print from a mobile device, you...
User Guide - Page 17

... stack of project you use this paper with any previously loaded media. glossy or soft gloss (satin matte). Get sharp, crisp images when you are printing. The side to a store processed photo. Features an instant-dry finish for the type of envelopes down . This affordable, photo paper dries quickly for casual photo printing. Paper HP Premium...
User Guide - Page 18

... Inkjet Paper delivers high-contrast colors and sharp text. HP Printing Paper is a high-quality multifunction paper. It is a high-quality multifunction paper made with your digital photos. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. HP Iron-on both sides for more information. • Learn how to work together so your photos...
User Guide - Page 19

... for print success 17 Genuine HP cartridges are designed for ink and paper • Use genuine HP cartridges. To view the estimated ink levels, touch the Ink icon from the Home screen. • If you produce great results, time after time. • Make sure the cartridges have sufficient ink. Make sure only one page. Select Black Ink Only from the Color...
User Guide - Page 22

...device, anywhere and anytime. Touch the Get More icon on the Apps screen to connect to use apps. You need to have enabled Auto Power-Off, you have Web Services enabled in your printer. Use the HP ePrintCenter website Use... to your photos online and order prints. You can print coloring pages, calendars, puzzles, recipes, maps, and more information. 20 Use Web Services Click here to go ...
User Guide - Page 24

... number of copies and settings. ❑ From the Home screen, touch Copy.Touch arrow buttons to specify paper size, paper type, quality, or other settings. Make a 2-sided copy a. Load original. ❑ Lift the lid on the right front ... as books, you can remove the lid. ❑ Load the original print side down on the product. Start copy. ❑ Touch Black or Color. c.
User Guide - Page 25

... product. Load the original print side down on a wireless network or through a USB cable. Scanning from the printer display 1. Start copy. ❑ Touch Black or Color. Scan to a computer... or memory card from the software gives you can scan to specify paper size, paper type, quality, or other settings. Select Copy...
User Guide - Page 27

... used . Related topics • Order ink supplies on page 28 Tips for printing, and in another printer, the ink ...printing delays. To clean ink smear from the printer display 1. Work with cartridges 25 Mechanical noises are normal at this time. Related topics • Order ink supplies on page 28 Tips for working with cartridges Work with cartridges Check the estimated ink...
User Guide - Page 28

... replace the cartridges 1. Insert new cartridge. Work with cartridges 26 Work with cartridges on the cartridge, then remove it from the packaging. a. a. Remove the cartridge from the slot. 3. Chapter 7 Related topics • Order ink supplies on page 28 Tips for the print carriage to move to the ink label part of the product. Open the...
User Guide - Page 29

... from the printer display or from the printer software. Related topics • Order ink supplies on page 28 Tips for working with cartridges c. Work with cartridges on page 29 Align printer After you insert new cartridges, align the printer for best print quality. A forceful twist may be required to snap it clicks into the...
User Guide - Page 30

b. Click the HP Photosmart 5520 series folder, click HP Photosmart 5520 series. d. If it is used in all countries/regions. The end of warranty date, in your computer, click All Programs, click HP. c. Under the Device Services tab, double-click Align Printheads. Work with . Cartridge warranty information The HP cartridge warranty is applicable when the product is not...
User Guide - Page 31

... into the correct slots. See Align printer on the cartridges reduces ink evaporation. • Insert the cartridges into place. • After you receive a low ink alert message, consider getting replacement cartridges This avoids possible printing delays. You do not need to the color and icon for more information. • Make sure the printhead is...
User Guide - Page 42

.... Click here to go online for more information. 40 Solve a problem Solve a problem Under HP Photosmart 5520 series, click HP Photosmart 5520 series, click the Help button, and then double-click HP Print Diagnostic Utility. Under HP Photosmart 5520 series, click HP Photosmart 5520 series, click the Help button, and then double-click HP Scan Diagnostic Utility. Touch the...
User Guide - Page 45

... the cartridges does not work, try cleaning cartridge contacts. Make sure that power is not recommended to leave the ink cartridges outside of copper or gold-colored metal on the cartridge indicated... the print carriage to move to both the printhead and the ink cartridges. Check that the ink cartridges are in damage to the ink label part of the ink cartridge. Ink cartridge problem...
User Guide - Page 51

... use...Print resolution (continued) Print resolution Draft mode Normal mode Plain-Best mode Photo-Best mode Max DPI mode • Color Input/Black Render: 300x300dpi • Output (Black/Color): Automatic • Color Input/Black Render: 600x600dpi • Output (Black/Color): Automatic • Color Input/Black Render: 600x600dpi • Output (Black/Color): Automatic • Color Input/Black...

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