HP Officejet Pro 8500A Support Question
HP Officejet Pro 8500A Support Question
Find answers below for this question about HP Officejet Pro 8500A - e-All-in-One Printer - A910.Need a HP Officejet Pro 8500A manual? We have 3 online manuals for this item!
Question posted by fshivleda on September 28th, 2013
Hp Officejet 8500a Cannot Scan To Network Folder
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Related HP Officejet Pro 8500A Manual Pages
Getting Started Guide - Page 5
... being used for quick sharing.
For more !
Use the printer 3 With HP Digital Fax, you simplify and streamline your work. Learn more information about setting up to the printer, touch a button on the printer's control panel, and either scan documents directly to computer folders on your network or quickly share them with business partners as e-mail attachments...
Getting Started Guide - Page 6
...network (if necessary). For Scan to E-mail, Fax to E-mail
Note: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to E-mail and Fax to E-mail on the network. Note: HP...the printer For information about finding the
computer name, see the documentation for the folder.
Requirements
Before you set up and use Scan to Network Folder and Fax to Network Folder....
Getting Started Guide - Page 31
... is not lit, wireless capabilities might encounter when connecting the printer to your wireless network, complete the following steps:
• HP Officejet Pro 8500A (A910a-f):
From the Home screen, touch right arrow , touch Setup, touch Network, touch Wireless, touch Wireless Radio, and then touch On.
• HP OfficeJet Pro 8500A (A910g-z):
From the Home screen, touch right arrow , touch...
User Guide - Page 9
... scan to network folder 131 Unable to scan to e-mail 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132
Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135
Solve wired (Ethernet) network problems 135 General network...
User Guide - Page 19
...to access Setup options and the Network Menu. For information about the icons that appear on . Left arrow button: Navigates through settings in the menus.
Help button: Opens the Help menu. HP OfficeJet Pro 8500A (A910g-z)
12
3
4
8...Cancel: Stops a job, exits a menu, or exits settings. Use the printer control panel
15 Back button: Touch this button to return to select menu ...
User Guide - Page 50
...-and all without using the HP Officejet Pro 8500A (A910a-f), you can forward faxes through e-mail-allowing you to Network Folder. HP Digital Solutions are being used for each scan destination, allowing you to computer folders on your network or quickly share them with this printer that can turn off fax printing altogether - HP Direct Digital Filing
HP Direct Digital Filing provides robust...
User Guide - Page 51
... documentation for your computer using Fax to PC or Fax to Network Folder • Appropriate privileges on the network
You must have the following:
For all HP Digital Solutions • A network connection
The printer can use the printer's embedded Web server. For Scan to Network Folder, Fax to Mac. NOTE: HP Direct Digital Filing does not support Active Directory. You can...
User Guide - Page 52
....
NOTE: If you are using the printer in the future or turn off the feature. Set up the HP Digital Solutions
You can also use the printer's embedded Web server (EWS) to change settings in an IPv6-only network environment, you must set up the digital solutions using the HP Officejet Pro 8500A (A910a-f), you can also use...
User Guide - Page 53
...Web server. 2. Embedded Web server (EWS) 1. Set up Scan to Network Folder, the HP software automatically saves the configurations to the printer. Fore more information about the network folder, click Save and Test to make sure the folder preferences are using on the network and setting folder preferences, see HP printer software
(Windows). 2. Click Additional Settings. On the Home tab...
User Guide - Page 54
... groups, as well as attachments-without additional scanning software.
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you must use the printer's embedded Web server (EWS). Open the HP printer software. NOTE: You can add up to Network Folder.
You can customize the scan settings for your computer to the network folder is working correctly. To configure these...
User Guide - Page 55
... New, and then follow the onscreen instructions. 5. The entry is working correctly. On the Scan tab, click E-mail Address Book. 3. NOTE: Before you have already added at least one...mail addresses to create an e-mail distribution list. Open the HP Utility.
The entry is added to the network folder is selected on the printer's control-panel display and in
your computer's default Web ...
User Guide - Page 56
... HP Officejet Pro 8500A (A910a-f), you can use Fax to E-mail/Network Folder in the Setup box. 4. Follow the onscreen instructions.
Open the HP Utility. On the Home tab, click Fax to E-mail. Change any settings, and then click Apply. NOTE: You can only use both at the same time. You cannot use Scan to Network Folder and Fax to Network Folder...
User Guide - Page 57
...scan settings, and then touch Start Scan. Use Scan to E-mail
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you have entered the required information, click Save and Test to make sure
the link to Network Folder... select the name that corresponds to the folder you want to use the HP Digital Solutions available with the printer, follow the appropriate instructions. Enter or change...
User Guide - Page 58
... process happens in your inbox, you can see Finding the printer model number.
54
HP Digital Solutions HP Digital Fax does not notify you when faxes are saved to the network folder.
• If you are using the HP Officejet Pro 8500A (A910a-f), you can only use Scan to Network Folder and Fax to notify you when new e-mail messages arrive in...
User Guide - Page 104
..., see Load media. Click the Device Services tab, and then click Print the Print Quality Diagnostic Page and follow the onscreen instructions. • HP Utility (Mac OS X): Click the HP Utility icon in the left pane. • HP Software (Windows): Open the HP software that was included with the printer. If any maintenance tools to improve...
User Guide - Page 106
...; Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Clean Printheads from the drop-down list in the process. Click Printer Actions, click Maintenance Tasks, and then click Align Printheads. • HP Utility (Mac OS X): Click the HP Utility icon in the Dock, and then click Calibrate Linefeed...
User Guide - Page 107
... in the Dock, and then click Clean Printheads. Click the Device Services tab, and then click Clean Printheads and follow the onscreen instructions.
• HP Utility (Mac OS X): Click the HP Utility icon in the printer before you start. • HP Software (Windows): Open the HP software that can be damaged easily. 1. Touch Change Printheads on...
User Guide - Page 136
... from the standard, Windows sharing dialog box. Also, the dialog box used to Network Folder Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the e-mail server. E-mail messages are using the HP Officejet Pro 8500A (A910a-f), you are sent to some recipients but not to others when sending...
User Guide - Page 137
...Scan to Network Folder and Fax to
the folder. Incorrect date and time on the server. For more information, see the correct times when faxes are using the HP Officejet Pro 8500A (A910a-f), you are interfering with the operating system. • Make sure the folder... in the printer's memory.
Solve HP Digital Solutions problems 133 The computer where the network folder is located is...
User Guide - Page 161
.... • Wireless 802.11b/g/n • Wired network
Drop-on-demand thermal inkjet printing
Four ink cartridges (one each for black, cyan, magenta, and yellow)
NOTE: Not all ink cartridges are supported in all countries/regions. Printer weight (does not include printing supplies) HP OfficeJet Pro 8500A (A910a-f) 11.5 kg (25.4 lb) HP OfficeJet Pro 8500A (A910g-z): 12.3 kg (27.1 lb...
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