HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by sdebennett on July 20th, 2012
Unable To Connect To Printer?
I have an officejet 4620 that is wirelessly connected to a hp laptop. When i try to print (this is just all of the sudden) it says it can't connect to the printer and to update the ip on the printer, but i can't find that option in the menu?
Current Answers
Answer #1: Posted by hzplj9 on July 20th, 2012 10:05 AM
hzplj9
Member since:
June 25th, 2012 Points: 4,873,500
Member since:
June 25th, 2012 Points: 4,873,500
My first reaction would be to power off the printer and remove the drivers from your laptop. Reboot from cold and go through the initial setup procedure and the printer should then obtain a new IP address or the laptop will connect via the correct address if it is fixed by HP.
This is the link to the HP website where you will find troubleshooting info,drivers etc.
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 7
... then select the option to print. Finding your HP ePrint email address
To obtain the HP ePrint email address for your printer, press the (HP ePrint) button from the Home screen on this page.
3. English
Use the printer
Use HP ePrint
To print documents using the email application on your computer or mobile device, see "HP ePrint guidelines" on the...
Getting Started Guide - Page 25
... up the wireless network. Note: If a mandatory update is a computer network that meet
Officejet 4620 e-All-in-One series.
more information, see "Set up HP ePrint" on page 7. Tip: For additional help setting up HP ePrint again.
For
you are entering are sending documents that uses the Internet to provide a remote, secure connection to your HP printer in either...
Getting Started Guide - Page 26
... finding the user guide, see the user guide. Obtain the IP address or hostname for the printer. Press the (Wireless) button on page 4.
No special software needs to open the EWS.
26
For information about the EWS, see "Where is only applicable to HP Officejet 4620 e-All-in-One series. Using the buttons on the right...
User Guide - Page 7
... last fax transaction 67 Print a Caller ID Report...67 Print a T30 fax trace report 68
6 HP ePrint Set up HP ePrint...69 Set up HP ePrint using the HP printer software 69 Set up HP ePrint using the printer's control panel 70 Set up HP ePrint using the embedded web server 70 Use HP ePrint...71 Print using HP ePrint...71 Find the...
User Guide - Page 9
Contents
Solve wireless problems (HP Officejet 4620 e-All-in-One series 112 Basic wireless troubleshooting 113 Advanced wireless troubleshooting 113 Step 1: Make sure your computer is connected to your network 114 Step 2: Make sure that the printer is connected to your network 114 Step 3: Check to see if the firewall software is blocking communication 115 Step 4: Make sure the printer is...
User Guide - Page 14
..., you focus on the printer control panel, press the (Setup) button. 2. In this product.
HP has provided these features to help you can first print just
the odd pages, flip the pages over, and then print just the even pages.
10
Get started Conserve Printing Supplies
To conserve printing supplies such as ink and paper, try the following features...
User Guide - Page 20
... smearing, bolder blacks, and vivid colors. It is a high-quality multifunction paper. glossy or softgloss (satin matte). It is heavyweight for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to www.hp.com.
HP Printing Paper
HP Printing Paper is available in several sizes, including A4, 8.5 x 11...
User Guide - Page 75
... to scroll to and select Display Email Address. -OrTo customize your computer or mobile device, see HP ePrint specifications (HP Officejet 4620 e-All-in the "To" field. Use HP ePrint
To use the buttons on the right to scroll to and select Print Info Page. NOTE: For information about using the email application on how to customize...
User Guide - Page 82
... suggestions did not solve your problem, try using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in this section suggests solutions to common problems. If your firewall software to work with the printer. 2. It is the fastest source for common problems • Proactive printer updates, support alerts, and HP newsgrams that can help you register the...
User Guide - Page 115
... connected using the printer's control panel. • Make sure the network hub, switch, or router is turned off . For more information, see Solve wireless problems (HP Officejet 4620 e-All-in -One series) If you are configured for setup and receiving faxes and one used for setup, both computers should be switched off . For more information, see Update...
User Guide - Page 116
... update these settings. If the proxy settings used by your network uses proxy settings when connecting to the Internet, try turning off these settings in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting
TIP: For more information, see Set up and using the printer's control panel.
Solve problems using HP...
User Guide - Page 117
... the problems
Solve wireless problems (HP Officejet 4620 e-All-in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try moving the printer closer to the wireless router. Run the Wireless Test Report For wireless networking issues, run the Wireless Test Report. To print a Wireless Test Report page, press the (Wireless) button, and then...
User Guide - Page 119
... they are on the network
1. A: Make sure the printer is connected to a wireless network, print the network configuration page. Step 3: Check to see if your browser, you cannot access the EWS and are able to open the EWS.
Solve wireless problems (HP Officejet 4620 e-All-in -One series). Run the Wireless Test Report using the instructions at the beginning...
User Guide - Page 121
... or the person who set as Default Printer. The printer uses its USB and network connections at the same time. Solve wireless problems (HP Officejet 4620 e-All-in the Printers or Printers and Faxes folder is connected wirelessly has HP network re-discovery port monitor as Default Printer. To connect to Settings, and then click Printers or Printers and Faxes.
- Click the Applications icon...
User Guide - Page 122
... "create a rule for this setting when your computer is connected to your network. • If your firewall has a setting to "allow any HP software that provide options to "not show alert messages," you have just installed the HP software, try turning off your computer and the
printer, and then turning them both the Windows firewall provided...
User Guide - Page 125
...unable to install the HP software, verify that:
◦ All cable connections to the computer and the printer are firmly installed and aligned in the Windows Device Manager. • If you correct many common printer... not been disabled in their correct, color-coded slot. Solve network problems (HP Officejet 4620 e-All-in-One series)
General network troubleshooting • If you are specifying...
User Guide - Page 126
... on the network configuration page. To reset the printer's network settings 1. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series). ◦ Click Start, then click Printers or Printers and Faxes. - Understand the Printer Status Report
Use the printer status report to print the network configuration page and verify that the network...
User Guide - Page 136
... have white streaks in them . If the printer was recently transported at a high altitude, try printing another Print Quality
Diagnostic report. For more information, see HP support. the printer may need to be improving, continue cleaning. This uses less ink than a printhead cleaning, but seems better, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem...
User Guide - Page 202
... communication. Additional advanced settings are on a wireless network
NOTE: If you begin • Set up the printer on your network administrator or the person who set up the wireless network.
198 Network setup (HP Officejet 4620 e-All-in -One series). Before you begin
Before you encounter problems connecting the printer, see Embedded web server (HP Officejet 4620 eAll-in -One series)
User Guide - Page 210
... use the Bonjour bookmark to and select View Wireless Summary.
2.
b. In a supported web browser on the right, scroll to open the EWS.
206 Printer management tools You can bookmark it to alert you...Bonjour, and then close the window. Obtain the IP address or hostname for the printer. Using the buttons on your computer, type the IP address or hostname assigned to view or delete ...
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