HP N6010 Support Question
HP N6010 Support Question
Find answers below for this question about HP N6010 - ScanJet Document Sheetfeed Scanner.Need a HP N6010 manual? We have 3 online manuals for this item!
Question posted by storey221 on June 30th, 2012
Operating Problems
with HP N6010 in "twain" mode when scanning using Paperport 14 Professional the program freezes after scanning document. If capture assistant is unchecked than the program will work but you don't have the full functionality. If I switch to "wia" mode everything works fine but the scanning speed is greatly reduced which is unacceptable when scanning large amounts of documents. Paperport support was unable to correct situation. Can you help.
Current Answers
Related HP N6010 Manual Pages
Setup and Support Guide - Page 6
... remove any shipping tape.
8 1
4 7
3 6
2
5
1
HP Scanjet N6010 scanner
2
Power supply
3
USB cable
4
Scanning software CD (For more information, see Scanning software CD
on page 11.)
5
Front-panel labels
6
Setup and Support Guide (this book)
7
Paper-path cleaning cloth (for later maintenance use)
8
Output tray
4
HP Scanjet N6010 Sheetfeed Document Scanner Be sure to set up...
Setup and Support Guide - Page 7
... Lamp On mode. b. In the installation dialog box, select which software programs you want to display. To use all of this cable has a green LED that you want to see Scanning software CD on the CD.
4. During the installation process you are asked whether you install all of the features of the scanner, it is...
Setup and Support Guide - Page 13
... you are asked whether you want to work properly. In Instant Lamp On mode, although the scanner lamp times out and turns off automatically after a period of formats.
These software programs are two non-HP software programs included. Programs HP Scanning Software
NewSoft Presto!
It can be configured using the Scanner Tools Utility.
● The TWAIN drivers are supported by the...
Setup and Support Guide - Page 20
... the scanner. Contact HP Support for assistance.
USB cable If the scanner has lost its USB connection, the Error LED is connected between the scanner and a power outlet. 1. Power supply The power supply has an attached cable that the cable connections are in the on position. 2. Check that is in working order. Try the following :
18
HP Scanjet N6010 Sheetfeed Document Scanner...
Setup and Support Guide - Page 22
... the computer.
11. c. After the scanning software has installed, connect the scanner to see Scanner Tools Utility help
For more information, click Help in the Scanner Tools Utility. Select the Buttons tab. Ensure that each step, start a scan to an electrical outlet, turn the scanner back on page 15.
20
HP Scanjet N6010 Sheetfeed Document Scanner Verify that there is NOT...
Setup and Support Guide - Page 23
... Help of purchase. English
6 Product support
This section describes the options for your HP product, please consult the following features: - HP support by product, country/region and language. - Please consult the product documentation that came with disabilities can use the Scanner Tools Utility to re-enable the buttons. You can get additional information on page...
Setup and Support Guide - Page 25
... Product to new in performance or a refund of limited warranty
1. HP limited warranty statement
Product
HP Scanjet N6010 Sheetfeed Document Scanner
Duration of purchase. 7. Upgraded warranty services, such as a result of normal use , maintenance, storage, handling, or modification; English
7 HP limited warranty
The following information outlines the warranty information for the Product...
User Guide - Page 3
...Scan from other software programs 16
3 Care and maintenance 17 Scanner Tools Utility 17 Order maintenance and scanning supplies 17 Clean the scanner glass 17 Use the HP paper-path cleaning cloth 18 Clean the feed-roller assembly 19
4 Troubleshooting 21 Scanner LEDs...21 Scanner initialization or hardware problems 22 Scanner operation problems 24 Scanner paper path problems 25 Contact HP...
User Guide - Page 6
... three tabs: ● Buttons tab
4
HP Scanjet N6010 Sheetfeed Document Scanner BizCard
Software use
The HP scanning software includes the Scanner Tools Utility, the HP Document Copy Utility, the HP PDF writer, and the TWAIN scanner drivers.
● Use the Scanner Tools Utility to configure PDF settings, map the scanner buttons to -use database.
PageManager NewSoft Presto!
It can...
User Guide - Page 7
... the default behavior of the Scanner Tools Utility to configure the settings that the HP Document Copy utility prompts for settings before continuing with the scanning applications on your computer that... buttons, you can use the Scanner Tools Utility to disable the front-panel buttons. Use the steps that support scanning from being accidentally pushed, you must use the Start button or...
User Guide - Page 15
... printer...
You can click Cancel in the Copying...
Copy button
Use the upper-right Copy button ( ) to scan an original document and send it to a location in the HP Document Copy program.
● Color: If you have NewSoft Presto!
dialog box that program and open the Scanner Tools Utility and clear the Copy to make, select double-sided...
User Guide - Page 17
BizCard program automatically launches and scans the card. Use the Scanner Tools Utility to set up options for details. BizCard program reads the data from the card and enters it as follows:
● vertically ● face down into the document feeder
When you press the Scan Business Card button, the NewSoft Presto!
To scan a business card, adjust the paper...
User Guide - Page 22
...path cleaning cloth, use a lint-free cloth that has been dampened with isopropyl alcohol. 4. Note HP recommends that is located below it .
6. For more information, see Replace the feed-roller assembly or the Scanner Tools Utility help.
20
HP Scanjet N6010 Sheetfeed Document Scanner Close the scanner hatch. Chapter 3 3. Note If you replace the feed-roller assembly every 75,000 scans.
User Guide - Page 23
... contains solutions for common problems with the scanner. ● Scanner LEDs ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner paper path problems ● Contact HP Support For additional troubleshooting, see the help you find out what caused the error.
This can help for the scanning program that indicate scanner functions and error...
User Guide - Page 24
... the computer back on . 6.
If the problem persists, proceed with a steady, dim amber light. Restart your computer.
22
HP Scanjet N6010 Sheetfeed Document Scanner
The scanner is open. 2. Close the scanning software, if it back in Power Save mode. Ensure that both the USB cable and power supply are off
Scanner action or condition The scanner is lit with a steady green light...
User Guide - Page 26
... very slowly
● If you press the front panel scanner buttons, check the following: ● The scanner may have been unplugged. Wait for any obstructions in the on position.
If the scanner lamp needs to see if the issue lies with the printer.
24
HP Scanjet N6010 Sheetfeed Document Scanner Scanned images are not straight
Verify that the power supply...
User Guide - Page 28
... scanner can scan an original that is up to the scanner and then turn on the original that the power supply is fully closed. ● Clean the scanner paper path to verify that must be removed.
● Make sure the paper guides touch the edges of the original.
26
HP Scanjet N6010 Sheetfeed Document Scanner Try to see that the scanner...
User Guide - Page 29
... name or a model number. User Guide
27
Clear jams from the paper path. 3. Use the Maintenance tab in the Scanner Tools Utility to keep track of the scan count and find out when the feed roller assembly needs to www.hp.com/buy/parts. Replace the feed-roller assembly
If streaks on usage. Remove...
User Guide - Page 30
... information about getting the Setup and Support Guide see the printed Setup and Support Guide that you can order. Contact HP Support
For support contact information, see HP Scanjet N6010 Setup and Support Guide.
28
HP Scanjet N6010 Sheetfeed Document Scanner A list displays of available part services or resellers in your region, or contact your product name or model number...
User Guide - Page 32
..., originals 10 skewed images 24 slow scans, troubleshoot 24 software
help 8 included 4 maintenance information
17 open 3, 15 uses for 4
V vertical white stripes,
troubleshoot 24
W Web sites
replacement parts 27 supplies 17 support 28 white stripes, troubleshoot 24
30
HP Scanjet N6010 Sheetfeed Document Scanner PageManager 4 printable documentation 7 problem-solve buttons 25 cables 23 crooked...
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