HP Designjet 5000 Support Question
HP Designjet 5000 Support Question
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Question posted by ngongmehndah on November 28th, 2021
My Printer Designer 5000 Is Showing Power Supply Error #1
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Current Answers
Answer #1: Posted by SonuKumar on November 28th, 2021 7:14 AM
SonuKumar
Member since:
May 9th, 2021 Points: 16,619,310
Member since:
May 9th, 2021 Points: 16,619,310
This error indicates a short in the 24V electronics circuits. This message means that the Trailing cable is incorrectly connected, and it is creating a short on the 24V circuit. ...
https://www.lpscomputer.com/blogs/news/85334273-power-supply-error-1.
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
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Related HP Designjet 5000 Manual Pages
Service Manual - Page 5
..." 1-16 User message "Warning: Incorrect type of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints...
Service Manual - Page 9
... and Covers 7-26 Rear Electronics Access Covers 7-28 Hard Disk Drive and Cover 7-30 ISS PCA and Main PCA 7-32 Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40 Pinch-Wheels Assembly and Lever 7-42...8-15 Right Rear Cover 8-16 Extension Cover (60" Model only) 8-17 Media Lever Assembly 8-18
HP DesignJet 5000 Series Printers Service Manual
7
Service Manual - Page 10
... (HDD) 8-70 LAN Card 8-72 Memory and BootROM DIMM's 8-73 Electronics Module Cover 8-75 Main PCA 8-77 Power Supply Unit (PSU) 8-81 Ink Supply Station (ISS) PCA 8-84 Ink Leak Detector 8-86 Cooling Fans 8-88 Electronics Module (as one complete Assembly) 8-... Roller Gear 8-107 Front Platen Assembly 8-108 Center Platen Assembly 8-110 Deflectors 8-112
8
HP DesignJet 5000 Series Printers Service Manual
Service Manual - Page 13
... 1-14 Worm marks (cockle) on part of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-12...
Service Manual - Page 16
... problems. For information on solving Image Quality problems see Chapter 6, Print Quality.
1-4
HP DesignJet 5000 Series Printers Service Manual
Troubleshooting
Troubleshooting Ink Supplies Error Codes
Chapter 3, HP Ink Supplies Troubleshooting, contains a list of Error Codes that may be reported when Printer initialization is advisable to the HP Response Center or the nearest HP Support...
Service Manual - Page 17
...Panel Cable is connected correctly to the Printer and to the Electronics Module.
Check that the Power Switch on the Main PCA. HP DesignJet 5000 Series Printers Service Manual
1-5 Status LED's
4. Check...BACK of the Printer is not damaged. Also make sure that the Power Cord is correctly connected to the Power Socket.
2. If they are both NOT lit, replace the Power Supply Unit ⇒...
Service Manual - Page 29
... , remove the media and re-boot the Printer. Do not replace the Power Supply;
The Line Sensor does not detect the leading edge of a Trailing Cable into the Printer. n If the Printer powers up correctly. To verify this message appears after the Tubes have been a bad
HP DesignJet 5000 Series Printers Service Manual
1-17 Other causes are defective EEROM...
Service Manual - Page 60
... to determine exactly which component failed.
2-8
HP DesignJet 5000 Series Printers Service Manual
due to a temporary loss of tension). n If the Error Code continues, replace the Main PCA ⇒ Page 8-79. System Error:
010030 034c095e
Problem Description:
This error code appears when the power supply detects a low spike (e.g.
WARNING
Only replace one component at...
Service Manual - Page 69
... detect Vacuum Fan.
HP DesignJet 5000 Series Printers Service Manual
2-17 If the New Vacuum Fan functions correctly without any Error Codes then remove the Old Vacuum Fan from the Main PCA. n Replace the Main PCA ⇒ Page 8-79. Connect a New Aerosol Fan (comes with the new Right Cover) to the Power Supply Unit.
Corrective Action...
Service Manual - Page 97
...Introduction 4-2 Diagnostics - Self Test 4-2
The Printer hangs and nothing else happens 4-3 Error Memory Config:X 4-3 Error Memory Test 4-3 Power Supply Error #1 4-3 BootROM checksum failed 4-3 Boot Failed:1f500XX 4-4 Boot FAILED 4-4 BOOTROM ERROR: 4-4 COMPONENT MISMATCH: 4-4 Service Tests ...4-31 Image Quality Warning 4-33 Diagnostic Print 4-34
HP DesignJet 5000 Series Printers Service Manual
4-1
Service Manual - Page 99
... BootROM ⇒ Page 8-75. Speed
Max. Max. Speed
Initializing
Power Supply Error #1 Contact HP Representative
The Trailing Cable is displayed)
If X = 7 reseat the DRAM DIMM's, otherwise replace the DRAM DIMM's ⇒ Page 8-75. failed
HP DesignJet 5000 Series Printers Service Manual
4-3
Speed
Self Test Please Wait
The Printer hangs and Install the BootROM or replace it if...
Service Manual - Page 197
Parts and Diagrams 7
Printer Support 7-2 Bin and Take-Up Reel 7-4...Power Supply Unit 7-34 Carriage Assembly 7-36 Tensioner Assembly and Encoder Strip 7-38 Platen Assemblies 7-40 Pinch-Wheels Assembly and Lever 7-42 Center Guide, Deflector and Entry Roller 7-44 Tubes Guide Assemblies 7-46 EMC Covers 7-48 Spindle and Hub 7-50 Miscellaneous Items 7-52 Media Types 7-53
HP DesignJet 5000 Series Printers...
Service Manual - Page 230
Parts and Diagrams
Power Supply Unit
Reference on
Drawing 1 2 3 4 5
6
Power Supply Unit
HP Part Number Quantity
Description/Comments
C6090-60028 0515-2200
C6090-60029 0515-2278
C6090-60033
0515-0382
1 Power Supply Unit 7 Screw 2 Cooling Fans 4 Screw 1 Electronics Module Base (includes
Power Supply Unit and cooling fans) 4 Screw
7-34
HP DesignJet 5000 Series Printers Service Manual
Service Manual - Page 251
... (HDD) 8-72 LAN Card 8-74 Memory and BootROM DIMM's 8-75 Electronics Module Cover 8-77 Main PCA 8-79 Power Supply Unit (PSU) 8-83 Ink Supply Station (ISS) PCA 8-86 Ink Leak Detector 8-88 Cooling Fans 8-90 Electronics Module (as one complete Assembly) 8-... Roller Gear 8-109 Front Platen Assembly 8-110 Center Platen Assembly 8-112 Deflectors 8-114
HP DesignJet 5000 Series Printers Service Manual
8-1
Service Manual - Page 322
... HDD Cable and Power Supply Cable from the HDD Access Cover. Removal and Installation
Hard Disk Drive (HDD)
Removal
WARNING
NOTE
Switch off the Printer and remove the Power Cord. Refer to the table on Page 8-4 for information on screw types.
1. Remove 6 T-15 screws (Type B) from the HDD.
8-72
HP DesignJet 5000 Series Printers Service Manual Remove...
Service Manual - Page 332
... reinstalled or replaced, perform the following Service Utility procedure:
n Backup EEROM ⇒ Page 4-31.
8-82
HP DesignJet 5000 Series Printers Service Manual P Position
P9 P10 P12 P17 P19 P23 P24 P25 P26 P27 P29 P30
Connection
Power Supply Paper Motor Paper Motor Enc. J1 J2 J3
P10
P15
P12
P17
P19
P23
J13
P24
P27...
Service Manual - Page 396
...6-16
Diagnostic Print Utility 4-34 Diagnostics
Boot Failed-1f500XX 4-4
BootROM checksum failed 4-3 BOOTROM ERROR 4-4 COMPONENT MISMATCH 4-4 Error Memory Config-X 4-3 Error Memory Test 4-3 Power Supply Error #1 4-3 Diagnostics - Self Test 4-2 DIMM's Removal 8-75 DRAM Memory Parts List ... 1-23
Firmware Upgrade CD 7-52 Firmware Upgrades 9-11
Index-2
HP DesignJet 5000 Series Printers Service Manual
Service Manual - Page 399
...expected 6-19
Parts List 7-32
Color to Color Alignment 6-19
HP DesignJet 5000 Series Printers Service Manual
Index-5 Index
Parts List
Removal 8-86
APS Assembly 7-22
...
Error Messages 3-18
Pinch-Wheels 7-42
Replace 3-18
Platen Assemblies 7-40
Printhead Crashes 1-6, 1-11, 1-39
Power Supply Unit 7-34
Printhead Smears 1-11
Printer Support 7-2
Printheads 3-2
Repackaging Kit 7-52
Error ...
Service Manual - Page 401
...-10 Safety 10-12 Status Messages Ink Supply Errors 3-12 see Ink Cartridges 3-11 System Error Codes 2-3 010023 2-8 01002D 2-7 010030...0B0008 2-17 0B0009 2-17 0B000A 2-18 0B000B 2-18 0B000C 2-18
HP DesignJet 5000 Series Printers Service Manual
Index-7 Index
Scratches on Media 6-22 Self Test
See Diagnostics...Power 10-11 Printable Area 10-13 Printer Accuracy 10-10 Printer Power 10-11 Programming Lang.
Service Manual - Page 402
... 2-7 ffff ffff 036000bd 2-7 ffff ffff 036e0136 2-7 ffff ffff xxxxxxxx 2-5 General Firmware Error 2-5 Non-Continuable 2-4 OFXXXX 2-22 System Maintenance 9-11
T
Take-Up-Reel Problems ...Power Supply Error #1 1-17
V
Vacuum Altitude Setup 4-23 Problems 1-10
Vacuum Fan Installation 8-99 Parts List 7-14 Removal 8-98
Vertical Banding 6-20
W
Worm marks 1-15 Wrinkles 1-15
HP DesignJet 5000 Series Printers...
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