HP Designjet 5000 Support Question
HP Designjet 5000 Support Question
Find answers below for this question about HP Designjet 5000.Need a HP Designjet 5000 manual? We have 7 online manuals for this item!
Question posted by fdm1berj on October 1st, 2014
Hp 5000 Designjet Troubleshooting New Printhead Not Working Can Black Dry
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Related HP Designjet 5000 Manual Pages
HP Designjet 5000 series printer - User's Guide - Page 7
...
Other
Index
The User's Reference Guide
Introduction To Your Printer
Printer with Take-Up Reel
Printer with Bin Assembly
The HP No. 81 and HP No. 83 Supplies
The HP No. 81 and HP No. 83 supplies are designed to work together with your HP Designjet 5000PS or 5000 printer. normal dye based ink or pigment-based UV ink. However, on the...
HP Designjet 5000 series printer - User's Guide - Page 17
...Introduction Media & Ink Solutions Front-Panel
Printer Options
Other
Index
Media
Roll Media
Media & Ink
Sheet Media
The Ink System
The Ink Cartridge
The Printhead
The Printhead Cleaner
The HP Designjet 5000PS Printer and HP Designjet 5000 Printer use with a new printhead, you must also replace the corresponding printhead cleaner.
The Printhead Cleaner
This section shows you how to...
Service Manual - Page 5
... in a brand new printer 1-23 Firmware Upgrade Does Not Work Through the Parallel Port 1-23 Typical Failures After Exchanging the Ink Tubes 1-24 Solving Media-Handling Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual...
Service Manual - Page 6
... (First Digit = 6, 8) 3-16 Printhead Cleaner Errors (First Digit = A or *) 3-18
Major Ink Supplies Problems 3-19 Dry-firing of Printheads 3-19 Printheads Which are Out of Warranty are Indicated as In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20
4
HP DesignJet 5000 Series Printers Service Manual
Service Manual - Page 13
... the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40
HP DesignJet 5000 Series Printers Service Manual
1-1 User Message "Warning: Switch Power Off" 1-7 Problems with Vacuum 1-10 Vacuum suction much lower at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color...
Service Manual - Page 16
... Quality.
1-4
HP DesignJet 5000 Series Printers Service Manual The error codes are described and recommended corrective actions are reported for Ink Supplies i.e. Ink Supplies error codes consist of seven alphanumeric characters [XXXXXXX]. Service Tests and Utilities -
Troubleshooting
Troubleshooting Ink Supplies Error Codes
Chapter 3, HP Ink Supplies Troubleshooting, contains a list...
Service Manual - Page 56
... this case power the Printer OFF and ON again...working with the Printer.
When reporting the error, have an error which means you to continue working with the Printer, in order to the HP Response Center or the nearest HP Support Office. Even though the customer can press Enter on -site visit should still be planned to troubleshoot the problem.
2-4
HP DesignJet 5000 Series Printers...
Service Manual - Page 77
... Digit = 6, 7, 8) 3-16 Printhead Cleaner Errors (First Digit = A, B or *) 3-18 Major Ink Supplies Problems 3-19 Dry-firing of Printheads 3-19 Printheads Which are Out of Warranty are Indicated as In Warranty 3-19 Replace Message "xx15 Replace" and "xx16 Replace" 3-19 Replace Message "xx16 Replace" for ALL Printheads During Replacement 3-20
HP DesignJet 5000 Series Printers Service Manual
3-1
Service Manual - Page 78
... 3-5, When Should You Replace the HP Ink Supplies? All of the six colors used .
3-2
HP DesignJet 5000 Series Printers Service Manual As long as lines or dots missing from being damaged when the Printer is not active. Printheads and Printhead Cleaners
The HP Printheads for UV Ink Supplies.
HP Selection Number for the HP DesignJet 5000 Series Printers require no maintenance or cleaning...
Service Manual - Page 79
...packaging.
they must not be forced. n Allow the Printer and Printhead Cleaners to automatically clean the Printheads. n Install a new Printhead Cleaner every time you identify the components of the Printer during installation. HP DesignJet 5000 Series Printers Service Manual
3-3 HP Ink Supplies Troubleshooting
Identifying the Components
The following illustration will help you...
Service Manual - Page 80
... Ink Cartridges should never be handled carefully. Some General Precautions When Handling HP Ink Supplies
Do not touch, wipe or attempt to clean the Printhead nozzles. n Do not drop the Printheads. n Avoid storing partially used Ink Cartridges on their ends.
3-4
HP DesignJet 5000 Series Printers Service Manual They should always be a small amount of the Ink Cartridges...
Service Manual - Page 82
... menus ( See 3-7, Obtaining Ink Cartridge Information and 3-8, Obtaining Printhead Information ). The overlay indicates the color related to normal status i.e. To view information for cartridges menu
Ink
LOW
overlay colors
The Ink Cartridges Menu
3-6
HP DesignJet 5000 Series Printers Service Manual HP Ink Supplies Troubleshooting
The Front Panel Display
The front panel display has...
Service Manual - Page 84
...
LIGHT MAGENTA YELLOW CYAN
MAGENTA BLACK
Press ENTER for UV Ink).
info...
n The percentage of the Ink Cartridge in milliliters. n Re-order part number of the Ink Cartridge (No.81 for Dye and No.83 for printheads menu
Printheads
OK OK OK (1421) REPLACE OK OK
Printhead Menu
3-8
HP DesignJet 5000 Series Printers Service Manual To get information...
Service Manual - Page 85
...n The time (hours) the Printhead has been operating in the Printer.
HP DesignJet 5000 Series Printers Service Manual
3-9 Printhead info. Magenta cart info...
Press the ↑ or ↓ key until the front panel highlights "Printhead info". info... The front panel displays information on . Press Enter to consume more than one Ink Cartridge. info...
Black cart info...
5. info...
Service Manual - Page 86
... CYAN
LIGHT MAGENTA YELLOW CYAN
MAGENTA BLACK
Press ENTER for HP Ink Supplies.
3-10
HP DesignJet 5000 Series Printers Service Manual PHONE SUPPORT
If a problem persists, a Call Agent can be solved by requesting the HP Status code from the Customer via the phone. Using this process, it can try and troubleshoot Consumables problems by the user simply following...
Service Manual - Page 87
... image quality of the Ink Tubes should be attempted. HP DesignJet 5000 Series Printers Service Manual
3-11 Setup
The setup message is displayed
When the setting up of the tube
when new tubes have been installed system is strongly recommended to 3-7, Obtaining Ink Cartridge Information and 3-8, Obtaining Printhead Information .
For information on accessing detailed information on...
Service Manual - Page 88
... Black
3-12
HP DesignJet 5000 Series Printers Service Manual
last two digits. Status Code First Digit
0 1 2 3 4 5 A B
*
6 7 8
Part / Information
HP No.81 Printhead in warranty HP No.81 Printhead out of warranty HP No.83 Printhead in the HP ID code (see table below ), identifies the consumable and/or provides specific consumables information. HP Ink Supplies Troubleshooting
Error...
Service Manual - Page 90
...15. HP Ink Supplies Troubleshooting
Printhead Information
...HP Printheads installed.
If the message persists replace the Printhead(s).
3-14
HP DesignJet 5000 Series Printers Service Manual
The message will be affected). XX03 Replace Printhead smartchip failure. If priming Tubes install new Setup Printheads otherwise install normal Printheads. You must replace the Printhead...
Service Manual - Page 91
... the Enter key. HP DesignJet 5000 Series Printers Service Manual
3-15 Speed) the Printer may still be started. LIGHT CYAN
LIGHT MAGENTA YELLOW CYAN
MAGENTA BLACK
Ready
Printheads
(1520) RECOVER OK OK OK OK OK
At this stage, the customer should obtain new Printheads. Depending on performing Printhead recovery. If the Printer is printing a job and the Printhead health degrades to print...
Service Manual - Page 95
...too late. HP DesignJet 5000 Series Printers Service Manual...Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the Front Panel at this moment is due to the inaccuracy of the conversion from drop fired to a temporal disconnection between the Printhead and the flex circuit in the Ink Cartridge. NOTE NOTE
HP Ink Supplies Troubleshooting
Major Ink Supplies Problems
Dry...
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