HP Color LaserJet 9500 Support Question
HP Color LaserJet 9500 Support Question
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Question posted by europrintvd on August 18th, 2016
13 07 00 Error
Hi there. Since 3 days i have one and the same trouble with my printer HP 9500 mfp.As i follow the instructions - i've cleaned the sensors manualy, but the error still exist and the paper always stops at one and the same way. Can someone help me!
Current Answers
Answer #1: Posted by zzed41 on August 18th, 2016 9:22 AM
zzed41
Member since:
December 12th, 2014 Points: 914,010
Member since:
December 12th, 2014 Points: 914,010
Hi! Please follow the instructions below. Also, check for any obstrictions that the paper may be hitting.
1 Remove the media from the registration area.
2 Make sure that the media being used is within specifications, and that the correct media type settings for the media being used are set on the control panel.
3 Check the tray pickup and feed rollers. Replace the rollers if necessary.
4 Check the separation pad if the media is fed from tray 1.
5 Check the multifeed sensor (SR5) flag on the registration assembly for damage or binding.
Check the multifeed sensor (SR5) for correct functionality, and check the supporting connectors to the DC controller PCA.
7. Check connector J3101 near the multifeed sensor, intermediate connectors J3100 and J3037, and connector J121 on the DC controller PCA.
8 Replace the registration assembly.
9 Replace the DC controller PCA.
Hope this helps! If it does, please click on the Accept Answer button. I will greatly appreciate it! :)
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HP PCL/PJL reference - Printer Job Language Technical Reference Manual - Page 335
... buffer overflow 11-24, A-45
C
C programming language C-1 cancelling print jobs 5-13 CARRIAGERETURN variable 6-33 CHARACTERSET variable 6-33 CLEARABLEWARNINGS variable 6-13 collating multiple copies A-58 Color LaserJet 4500 series printers A-63 Color LaserJet 8500 series printers A-65 Color LaserJet printer A-52 command 2-4 command format 2-4 command modifier 2-4 command summary 3-6, B-1 commands...
HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 250
... persists,
contact an HP-authorized
XX
service or support provider.
00 = memory is defective
(See "Customer support
01 = memory is automatically rebooted.
Only one or 1 Turn the printer off , turn the printer on
page 325, or go to
The following are values of a memory, disk, or configuration problem.
A printer error has occurred. An error has occurred in the...
HP Color LaserJet 9500nand 9500hdn - User Guide - Page 157
... CONTINUE PRESS 10.XX.YY SUPPLIES ERROR
13.XY.ZZ JAM IN [LOCATION]
Description or explanation A printer error has occurred.
The following are values of the printer's supplies. An error has occurred in one or more of XX and YY:
XX 00 = memory is defective 01 = memory is missing
YY 00 = black print cartridge 01 = cyan print cartridge 02...
Service Manual - Page 404
.... Check the multifeed sensor (SR5; see "Paper path jam sensors" on the
registration ...error messages (continued)
Message
Explanation
Recommended action
13.07.00 JAM INSIDE UPPER RIGHT DOOR
13.09.00 JAM INSIDE LOWER LEFT DOOR or 13.09.00 JAM INSIDE UPPER LEFT DOOR
z A multifeed jam occurred.
1
z Multiple pages, with a stack height of
more than 0.5 mm, arrived at the 2 multifeed sensor...
Service Manual - Page 405
z If this error reoccurs, it is a
13.11.00 JAM INSIDE DUPLEXER error.
3
4
5
Remove the media from tray 4.
1
ACCESSORY
Note XY can be 05, 06, 07, 08, 09, or 10.
2
3
4
13.11.00 JAM INSIDE LOWER LEFT DOOR or 13.11.00 JAM INSIDE DUPLEXER
z A media stay jam occurred in the 1
reversing area.
see "Paper path jam sensors" on page 373) for...
Service Manual - Page 421
... on the ITB.
24 = black image drum t/d ratio sensor 27 = ITB misalignment sensor
3 Print a laser alignment page to check for adjustable CPR problems.
Note
4
27 = ITB misalignment sensor
appears in the event log, but it might
appear as a 54.00 error on the
control panel.
5
28 = clean density/CPR sensor warning (only appears in the event log
and...
Service Manual - Page 51
... paper made from preprinted logos or letterhead, and for toner buildup or spots. Inspect printed output for colored ink...paper fusing compatibility with HP LaserJet printers.
Figure 13. If necessary, have users contact the forms vendor to the flat surface. If paper is less than 5 percent groundwood is usually specified as xerographic bond (suitable for copiers or laser printers...
Service Manual - Page 115
..., and then click and drag the .rfu file on again to the terminal window.
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Service Manual - Page 339
... error message interpretation. z Data and communication.
z sensor test z component test z print/stop test
Defeating interlocks
Defeating the interlocks might be difficult because the same switch controls the front and side doors on the right side of the printer. To defeat the interlocks, use rolled up paper. ENWW
Chapter 7 Troubleshooting 337 You must unplug the HP color LaserJet...
Service Manual - Page 406
...)
Input accessory or lower right door
Late media from the sensor to check for the HP LaserJet 9500 Series printer" on . The printer reports jams as 13 errors. Media jams by tray 2 Residual 13.32.00 JAM
sensor A and tray 2 sensor B after media jam INSIDE PAPER
recovering from sleep mode or in the numerical error message section of the doors. 2 Clear the jam. 3 Check...
Service Manual - Page 433
Note
Numerical error messages for the HP LaserJet 9500 Series printer
For copy, scan, and ADF-related error message that the toner delivery system and shutters are always updated to indicate all
z
supplies errors)
Note 00 = memory data error might be reported as a NON HP SUPPLY.
These errors are noted in the event log)
90 = toner replenishment
malfunction reported by the image...
Service Manual - Page 434
...) if necessary. Table 77. Removing the fuser might be helpful. see "Paperpath jam sensors" on page 403) for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.01.00 JAM INSIDE z A media delay jam occurred in the 1 registration area. Numerical error messages for correct functionality, and check the supporting connectors to the DC controller PCA...
Service Manual - Page 435
...Paper-path jam sensors" on page 403) flag on the registration assembly for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.07.00 JAM INSIDE UPPER RIGHT DOOR
13.09.00 JAM INSIDE LOWER LEFT DOOR or 13.09.00... face- Check the separation pad if the media is a
13.09.00 INSIDE UPPER LEFT 2 DOOR error.
3
4
5
Remove the media from the fuser access area...
Service Manual - Page 436
... error reoccurs, it is at the face-down sensor (PS901;
Check for obstructions and residual media in the paper path in the post fuser and duplexer diverter area.
Check the face-down output
sensor longer than the specified
time.
see "Paper-path jam sensors" on page 403) for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.0A.00...
Service Manual - Page 438
...
ENWW
Replace them if necessary.
5 Check the duplexer media path sensor (SR31; Numerical error messages for correct seating, residual media, or obstructions. Table 77. Remove the duplexer and check for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.12.00 JAM INSIDE DUPLEXER
13.12.11 JAM IN LEFT ACCESSORY
z A media delay jam occurred...
Service Manual - Page 441
Numerical error messages for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.12.51 JAM IN LEFT ACCESSORY
13.12.52 JAM IN LEFT ACCESSORY 13.12.53 JAM IN LEFT ACCESSORY 13.13.00 JAM INSIDE DUPLEXER
z A jam (initial jam) exists in the 1 duplexer.
z A media stay jam occurred in the booklet bin area.
1 Clear the jam.
2 Make sure...
Service Manual - Page 442
.... z An ITB wrap jam occurred. see "Paper-path jam sensors" on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA.
4 Check the fuser rollers for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.1C.00 FUSER JAM LOWER LEFT DOOR
13.1D.00 JAM INSIDE PAPER PATH
z A fuser wrap jam occurred...
Service Manual - Page 443
... jam sensors" on page 403). Check the paper path from the facedown delivery area.
Remove the media from the registration area to the T2 area and through the fuser. ENWW
Chapter 7 Troubleshooting 441 If there is a
13.3E.00 JAM INSIDE UPPER
LEFT DOOR error. Check the right side lower door area for the HP LaserJet 9500 Series printer...
Service Manual - Page 444
... slot (X). EVENTS - Table 77. Numerical error messages for correct functionality (see "Paper-
Only the amount of data that was 1 Press (6) to the DC controller PCA.
4 Check the tray 3 media path sensor A (SR13) and the tray 3 media path sensor B (SR14) for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
13.32.00 JAM IN TRAY X z Residual media...
Service Manual - Page 452
... pattern check).
Check the right door actuated cleaning mechanism for the missing or light color.
Select CALIBRATE NOW and PRINT STOP TEST on the ITB (set to fail), and check the ITB for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
54.XX PRINTER ERROR (continued)
z 17 = cyan CPR sensor (the engine z 54.05 procedure:
cannot...
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