HP Color LaserJet 9500 Support Question
HP Color LaserJet 9500 Support Question
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Question posted by harsask on April 28th, 2014
How To Fix Image Drum Motor Rotation Error Hp 9500
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Related HP Color LaserJet 9500 Manual Pages
HP Color LaserJet 9500n/9500hdn - User Reference Guide - Page 295
... about the supplies that are currently installed in the printer, the estimated number of pages that remain for the specified supply and a warranty warning appears on the second supplies status page. Instead, a warning message appears in the image drum life cycle. 4 Recycling Information lists the HP website that have been printed with each of...
HP Color LaserJet 9500nand 9500hdn - User Guide - Page 174
... each of the four image drums, the control panel icon, the estimated number of pages remaining
before the image drum is exhausted, the total number of
pages that have been processed with each image drum, the
image drum serial number and HP part number, and an
indication of when the image drum has reached low status
in the image drum life cycle.
2
172...
Service Manual - Page 78
... problems, and
IMAGE DRUM MOTORS
other issues. LOWER CASSETTE FEED DRIVE When the test is complete, the control panel also returns to determine the
DEVELOPER MOTORS
source of the printer during the test to
PREREGISTRATION
the Diagnostics menu.
FACE UP SOLENOID
REPEAT
Note
See table 35 for correct operation. YELLOW LASER SCANNER
MAGENTA LASER SCANNER
When you...
Service Manual - Page 80
... image drums or the image drum developer drive assemblies. This item is also helpful to check the cartridge motors and drive assemblies when the back of the printer is removed, and to test the fuser motor, or any other printer process operating. FUSER MOTOR
Use this item to check the ITB motor, the ITB motor drive train, and the ITB rotation.
DEVELOPER MOTORS...
Service Manual - Page 305
...Image drum motors test 314 Component test: Print cartridge motors test 314 Component test: Developer motors test 315 Component test: YMCK laser test 316 Component test: Fuser motor test 316 Component test: Tray 1 feed motor...327 File directory page 328 Electrical connection and contact failures 329 Image formation and print-quality troubleshooting tools 330 Print-quality problems associated...
Service Manual - Page 316
... that does not have turned.
For the print cartridge motors test and the image drum motors test, the printer will re-boot. Component test: Print cartridge motors test
The print cartridge motor test can be used to visually and audibly check that the print cartridge motor(s) are rotating, that has the image drum cartridge removed for approximately 10 seconds.
314 Chapter...
Service Manual - Page 317
... that the developer motor(s) are rotating, that a cartridge is removed, it is probably because the front door interlocks are working correctly, and to isolate image drum and image drum developer drive assembly... DIAGNOSTICS, and then press . 3 The printer will re-boot.
For the print cartridge motors test and the image drum motors test, the printer will not check if the cartridge is installed...
Service Manual - Page 418
... unit. X description 1 = scanner error 2 = scanner startup error 3 = scanner rotation error
Y description 0 = no color K = black C = cyan M = magenta Y = yellow
Recommended action
CAUTION When servicing the printer with TO CONTINUE CYCLE POWER
z A laser scanner assembly error occurred.
Numerical error messages (continued)
Message
Explanation
52.X PRINTER ERROR alternates with the top...
Service Manual - Page 426
...If turning the printer off , and then turn the printer on the T driver PCA.
8 Check the color-appropriate connectors:
• K: J3046 near the motor • C: J3047 near the motor • M: J3048 near the motor • Y: J3049 near the motor
9 Replace the T driver PCA. HP color LaserJet 9500)
1 = motor startup error
z Print cartridge motor errors
2 = motor rotation error
(remove and...
Service Manual - Page 427
...See "Fuser motor" on page 286. z Image drum motor errors
1 Gently shake the print cartridge, reseat it is damaged. Note Make sure that the print cartridges, when stored, were not exposed to clear the error.
3 Remove and check the indicated image drum, and check the engine for correct movement.
Numerical error messages (continued)
Message
Explanation
59.XY PRINTER ERROR alternates with...
Service Manual - Page 85
...
PREREGISTRATION
feeder before selecting the
IMAGE DRUM MOTORS
BELT ONLT component test, so that you select, you must defeat the right-door interlock before
MP PAPER FEED DRIVE
selecting the FUSER MOTOR test. When the test is complete, the control panel also returns to operate once continuously. BLACK LASER SCANNER
FUSER MOTOR
For the MFP, you...
Service Manual - Page 87
... item to make sure that the four laser scanner assemblies are turning. This item is also helpful to check the drum motors and drive assemblies when the back of the printer is removed, and to repeat a test continuously.
Note M23 rotates clockwise to isolate problems in the image drums or the image drum developer drive assemblies. ENWW
3 Product configuration...
Service Manual - Page 125
...z
z
motor rotates fan motors rotate at full speed laser scanner motor rotates automatic power control (APC) is adjusted initial-rotation final check is supplied to standby
z fan-motor control occurs
Table 45. ENWW
Table 44. Failure sequence of operation
State Period
Operation
JAM
DOOR OPEN
From the time the power is turned on until the drum motor z scanner motor stops
rotation) and...
Service Manual - Page 344
... are rotating, that a cartridge is removed, it is removed to EXIT DIAGNOSTICS, and then press . 3 The printer will reboot.
If you must do this when the CHECKING PRINTER appears on the control panel. Component test: Image drum motors test
The image drum motor test can be used to check that the drum motor(s) are working correctly, and to isolate image drum and image drum drive...
Service Manual - Page 345
... version) to open the door and press (LJ 9500) or MENU (LJ 9500mfp) to enter the menus, and then close the door.
Open and close one of the doors that is opened or closed. For the print cartridge motors test and the image drum motors test, the printer will not allow the customer to enter the...
Service Manual - Page 346
... the developer motor(s) are rotating, that a cartridge is removed, it is probably because the front door interlocks are working correctly, and to isolate image drum and image drum developer drive assembly problems. Interface problems can be easily detected, and the developer motors test is helpful when the back of the printer is recognized. Pressing CANCEL JOB (LJ 9500) or...
Service Manual - Page 449
...PCA. X description 1 = scanner error 2 = scanner startup error 3 = scanner rotation error
Y description 0 = no color K = black C = cyan M = magenta Y = yellow
CAUTION When servicing the printer with TO CONTINUE CYCLE POWER
z A laser scanner assembly error occurred. See "Laser/scanner assembly" on the T driver PCA.
3 Check the FFCs for the HP LaserJet 9500 Series printer (continued)
Message...
Service Manual - Page 457
...for
6 = image drum motor rotation error these motors, the error REMOVE AND
8 = developer motor failure
SHAKE CARTRIDGE appears.
9 = ITB motor startup error
A = ITB motor rotation error
1
D = registration motor starting error
Remove and check the indicated print cartridge. When
5 = image drum motor startup error the engine reports a fail to rotate for the HP LaserJet 9500 Series printer...
Service Manual - Page 458
...it , and turn the printer on.
2 Turn the printer off , and then turn the printer on the T driver PCA. Table 77. z Image drum motor errors
1 Gently shake the print cartridge, reseat it is completely inserted into the connector. Numerical error messages for the HP LaserJet 9500 Series printer (continued)
Message
Explanation
Recommended action
59.XY PRINTER ERROR alternates with
TO CONTINUE...
Service Manual - Page 561
...troubleshooting 410 environment calibration control 178 environmental specifications printer 26, 27 storing media 45 equivalence table, paper weight 46 error messages alphabetical list 419 log 81 numerical list... belt only 341 color band 364 components 340 developer motor 344 disable cartridge 338 engine 338, 350, 364 face-up solenoid 348 fuser motor 345 image drum motors 342 interlocks, defeating...
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