HP C5280 Support Question
HP C5280 Support Question
Find answers below for this question about HP C5280 - Photosmart All-in-One Color Inkjet.Need a HP C5280 manual? We have 2 online manuals for this item!
Question posted by lynngmiller on May 18th, 2011
My Printer Just Keeps Flashing 'refer To Printer Documentation' And Won't Print
I looked at the manual but it just says to geet tech support. Before it started flashing "Refer to printer documentation it was printing REALLY slowly and the print was not clear.
Current Answers
Answer #1: Posted by Anonymous-30748 on June 11th, 2011 7:05 AM
Anonymous-30748
Member since:
June 11th, 2011 Points: 1,150
Member since:
June 11th, 2011 Points: 1,150
I have the answer! Just replace both black and color cartridges with brand new ones (not refilled ones), even if they are not empty. That will do it. Don't know why, it just works. I use refilled cartridges from Costco as well as new ones when the old ones are no longer refillable. This has happened to me twice over the last couple years. Perhaps the copier can't read the cartridge for some reason.
Related HP C5280 Manual Pages
Basics Guide - Page 2
... the express warranty statements accompanying such products and services. HP shall not be construed as allowed under copyright laws. Reproduction, adaptation, or translation of this document is subject to change without prior written permission of Hewlett-Packard, except as constituting an additional warranty. Intel and Pentium are U.S. Windows Vista is prohibited...
Basics Guide - Page 3
......9 Scan an image...11 Make a copy...11 Replace the print cartridges...12 Clean the HP All-in-One...15
2 Troubleshooting and support Uninstall and reinstall the software 17 Hardware setup troubleshooting 17 Clear paper jams...20 CD/DVD print troubleshooting 20 Print cartridge troubleshooting 23 Support process...24
3 Technical information System requirements...25 Product specifications...
Basics Guide - Page 4
...
Use the HP All-in-One to as making a copy, scanning documents, or printing photos from the control panel, without turning on your computer. The HP All-in-One at a glance
HP All-in-One overview
Label 1
2 3 4 5
6 7 8 9
Description
Color graphics display (also referred to as the display) Control panel Memory card slots and Photo...
Basics Guide - Page 5
...Indicates a problem occurred. (continued)
Label
Description
10
CD/DVD access door
11
Print cartridge door
12
Glass
13
Lid
14
Rear door
15
Power connection*
16
Rear...by HP. Control panel features
The following diagram and related table provide a quick reference to the previous screen on the topic you can obtain help . The display... the Photosmart Express menu for better viewing.
Basics Guide - Page 6
.... Copy Menu: Opens the Copy Menu where you to the photo automatically.
Start Copy Color: Starts a color copy. When the HP All-in Standby/Off state.
Directional pad: Allows ... of reports, device settings and maintenance functions.
If you are selected, a prompt appears asking if you want to print all the photos on whether you to print.
Start Copy Black: Starts a black-and...
Basics Guide - Page 7
...can get help on loading an original, refer to letter-
Lift the lid on the scanner glass 1. Close the lid. This Web site offers technical support, drivers, supplies, and ordering information. To... load an original on the HP All-in-One. 2. HP All-in-One overview
3.
Load your original print side down on ...
Basics Guide - Page 8
..., dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in -One is idle and silent when you are using letterhead, insert the top of paper forward...
Basics Guide - Page 9
...be the same size and type. Avoid paper jams
To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a... paper into the photo tray with the short edge forward and the
print side down. Slide the stack of the paper-width guide.
Do not overload the photo tray;
Basics Guide - Page 10
...that are using a smaller-sized media, flip the CD/DVD holder ring over the CD/DVD. Securely snap the inkjet printable media onto the CD/DVD holder with the arrows.
Chapter 1 • Adjust the paper-width guide in... up. One. NOTE: If you are recommended for the HP All-in the input tray to create and print a CD/DVD label. 2. HP All-in-One overview
8
HP All-in -One to fit snugly against...
Basics Guide - Page 11
...
9 If the HP All-in -One until the lines on top of the device. Push the CD/DVD holder into the HP All-in -One is located just below the control panel. View, select, and print photos
You can view and select photos on the CD/DVD tray. 4. Lower the CD/... of the output tray.
5.
The CD/DVD access door is placed close to the white lines on your memory card before or while printing them.
Basics Guide - Page 12
... View Photos screen appears. 4. When the photo appears by itself on the display. 2. The Photosmart Express menu appears, with the most recent photo shown on the display, press OK again. Press... MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC;
When the thumbnail of your photo will look when printed. 8. Or, once you're in the Add Photos screen, the quickest way to select multiple ...
Basics Guide - Page 14
...
Follow these instructions when you try to remove them by using the Printer Toolbox available through the HP Photosmart Software on your computer or through the Print Properties dialog box on your original print side down on the display.
Wait until the print carriage is idle and silent, and then lightly press down on the...
Basics Guide - Page 17
... appears. TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that your copies and scans remain clear, you might have a defective sensor or print cartridge.
Plug in the power cord, and then turn on the white document backing located underneath the lid of the HP All-in...
Basics Guide - Page 21
.... Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that the cable does not exceed 3 meters (9.8 feet) in length. • Make sure your operating system for more information about accessing the print queue, see if the USB cable works. If the hub is USB...
Basics Guide - Page 22
... and support
20
Troubleshooting and support Turn ...the HP All-in-One off and then on the left side of the HP All-in -One. Replace the rear door. The HP All-in -One.
CD/DVD print troubleshooting
Use this section to release the door. Start a print...that might encounter while printing on setting up ...print mechanism.
After you might be remaining inside the device...
Basics Guide - Page 24
..., including the diameter of my disc Cause: Your design is printing on the tray.
Before trying again, clean the CD/DVD... until the lines on the holder line up to the documentation or the online help of the HP All-in -One...Refer to the white lines on the holder. This avoids ink contamination within the device, as well as protects your disc, as shown below. Troubleshooting and support...
Basics Guide - Page 25
... screwdriver) into the CD/DVD tray until you improperly turn off the device by turning off the HP All-in -One immediately after removing the plastic tape. Solution: Change the software settings to the documentation or the online help of the print cartridges.
The design is not centered on my disc Cause: Your...
Basics Guide - Page 26
... time.
• Do not clean the print cartridges unnecessarily. Call HP support.
Check the documentation that came with the device. Support options and availability vary by device, country/region, and language. Troubleshooting and support
24
Troubleshooting and support This wastes ink and shortens the life of the print cartridges. Visit the HP online support Web site at www.hp.com...
Basics Guide - Page 27
...support.
Product specifications
For product specifications, go to reduce total energy consumption both during operation and when the device...program established to encourage the development of supported media sizes, see the printer software.
paper) • Photo tray ... specifications • Power consumption: 25 watts maximum (average printing) • Input voltage: AC 100 to reduce power ...
Basics Guide - Page 28
... Web site: www.energystar.gov
Print cartridge yield
Ink from regulatory agencies in printhead servicing, which prepares the device and cartridges for your product is left in -One series, etc.) or product numbers (Q8320A, etc.). This regulatory number should not be confused with the marketing name (HP Photosmart C5200 All-in the cartridge...
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