HP C5280 Support Question
HP C5280 Support Question
Find answers below for this question about HP C5280 - Photosmart All-in-One Color Inkjet.Need a HP C5280 manual? We have 2 online manuals for this item!
Question posted by obarton on May 10th, 2012
Carriage Jam
i have a new hp c5280. it says "open door, clear carriage jam then press ok to continue". there is no jam - no paper anywhere in the machine! i've tried all 'solutions' i could find on forums and you tube video instruction with no change. Please help...
Current Answers
Related HP C5280 Manual Pages
Basics Guide - Page 3
... print photos...9 Scan an image...11 Make a copy...11 Replace the print cartridges...12 Clean the HP All-in-One...15
2 Troubleshooting and support Uninstall and reinstall the software 17 Hardware setup troubleshooting 17 Clear paper jams...20 CD/DVD print troubleshooting 20 Print cartridge troubleshooting 23 Support process...24
3 Technical information System requirements...
Basics Guide - Page 4
...-in-One at a glance
HP All-in-One overview
Label 1
2 3 4 5
6 7 8 9
Description
Color graphics display (also referred to as the display) Control panel Memory card slots and Photo light Output tray Paper tray extender (also referred to as the tray extender) CD/DVD holder storage CD/DVD holder Main input tray (also referred to...
Basics Guide - Page 5
From the idle state, pressing Help lists a menu of items for which the user can obtain help . Photo Menu: Launches the Photosmart Express menu for which the user can obtain help . (continued)
Label
Description
10
CD/DVD access door
11
Print cartridge door
12
Glass
13
Lid
14
Rear door
15
Power connection*
16
Rear USB port...
Basics Guide - Page 6
...Opens the Scan Menu where you can further reduce power supply by pressing the up, down the On button for 3 seconds.
Start Copy Color: Starts a color copy. When the HP All-in-One is applied to the device... to make a copy of copies, paper size, and paper type. You can select copy options, such as number of an original photo placed on the glass.
Chapter 1 (continued) Label 6
7
8 9 10 11...
Basics Guide - Page 8
... is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in -One is the same size and type.
4. CAUTION: Make sure that the HP All-in -One overview Slide the stack of paper forward until it is free of the page first with the print...
Basics Guide - Page 9
... and the edges are closest to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. 2. Avoid paper jams
To help avoid paper jams, follow these guidelines. • Remove printed papers from the output tray frequently. • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. • Ensure that the tabs are not...
Basics Guide - Page 10
... main input tray.
3. NOTE: If you are recommended for the HP All-in - Securely snap the inkjet printable media onto the CD/DVD holder with the HP All-in -One. Chapter 1 • Adjust the paper-width guide in -One overview
HP All-in-One overview
8
HP All-in the input tray to create and print a CD...
Basics Guide - Page 11
...View, select, and print photos
You can view and select photos on top of the device. HP All-in-One overview
NOTE: The HP All-in -One until the lines on the CD/DVD holder line up to access the... least 3 inches away from the wall. Lower the CD/DVD access door to the white lines on the media. Push the CD/DVD holder into the HP All-in -One pulls the CD/DVD holder while printing on the CD...
Basics Guide - Page 12
... Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC;
Or, once you're in -One overview The Photosmart Express menu appears, with the most recent photo shown on the display. 2. With Print Preview highlighted, press OK. Load up to highlight Add More, press OK, and repeat steps 4-6. The Photo Options screen appears. 7.
Basics Guide - Page 14
... cartridge to access the print cartridges, the HP All-in-One will not release the cartridges for changing.
Open the print cartridge door. HP All-in-One overview
3.
To replace the print cartridges 1. You might damage the HP All-in-One if the print cartridges are replacing the tri-color print cartridge, remove the print cartridge from...
Basics Guide - Page 15
...from its slot. 5. HP All-in clogs, ink failure, and bad electrical connections. Remove the new print cartridge from the slot on the right.
1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge...re-tape the print cartridges. Doing so can result in -One overview
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles ...
Basics Guide - Page 16
... cartridge door. When prompted, ensure plain white paper is loaded in the input tray, then press OK.
14
HP All-in -One prints a print cartridge alignment page. 9. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the right slot.
8.
HP All-in-One overview
If you are installing the tri-color print...
Basics Guide - Page 17
... located underneath the lid of the HP All-in the input tray when you might seep under the glass and damage the device.
3. Wash the backing gently to continue. NOTE: If you have a ... Inkjet Printers and All-in -One.
If the alignment fails again, you might have colored paper loaded in -One.
Clean the glass
Fingerprints, smudges, hair, and dust on the glass. Turn off the HP All...
Basics Guide - Page 18
... overview Plug in the power cord, and then turn on the glass or exterior of the HP Allin-One, as these might damage the device. 5. HP All-in-One overview
16
HP All-in -One.
CAUTION: Do not use paper-based wipes, as this might scratch the backing. 4. Chapter 1
3. If further cleaning is needed, repeat...
Basics Guide - Page 20
...end of your computer to : www.hp.com/ support. Cause: You pressed the On button too quickly. If you press the On button again during this time, you press the On button too quickly. If ... problems using a power strip, make sure it might turn the device off. Go to the HP All-in -One and the power
adapter. Solution: You must first install the software that you have a mechanical failure...
Basics Guide - Page 21
... -One. You can connect to be working properly. Open the print cartridge door to your computer. Make sure the other end of the USB cable is turned off. The HP All-in-One does not print Solution: If the HP All-in-One and computer are connecting the HP All-in-One through a USB hub, make...
Basics Guide - Page 22
... another USB port on your computer.
• Try connecting the USB cable to release the door.
Press OK to clear a paper jam from the rear door 1.
Turn the HP All-in-One off and on the left side of the rollers.
Press in -One has a paper jam, check the rear door. Replace the rear door. You might not have pushed the CD/DVD holder...
Basics Guide - Page 25
...pressed down on the CD/DVD holder with a CD/DVD that is the same size as possible, until they are using . Place the print cartridge in the HP All-in -One, the print carriage does not return to pull the CD/DVD holder out of the print cartridges. Solution...slot. The design is not centered on the tray and try your print again.
Load the new disc onto the CD/DVD holder with a CD/ DVD loaded ...
Basics Guide - Page 26
... the print cartridge door open the print cartridge door unless necessary.
Check the documentation that came with the HP All-in-One. 2.
HP online support is poor right after cartridge installation, allow half an hour for a long time.
• Do not clean the print cartridges unnecessarily. Support options and availability vary by device, country/region, and...
Basics Guide - Page 28
..., see www.hp.com/go to the following Web site: www.energystar.gov
Print cartridge yield
Ink from regulatory agencies in printhead servicing, which prepares the device and cartridges for...the initialization process, which keeps print nozzles clear and ink flowing smoothly. This regulatory number should not be confused with the marketing name (HP Photosmart C5200 All-in the cartridge after it...
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