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Question posted by ddrinnan on October 4th, 2012

3050 Fax Software Problem

I am running Windows XP Professional (Tablet) on a Pansonic Toughbook.  Newly loaded, SP3 plus most updates.  This laptop has to be able to talk to two types of printers:  an HP LaserJet 4250 (via ethernet cable), and an HP LaserJet 3050 (via USB cable). I've gone through so many iterations of attempts (various sequences of installing applications/drivers, configurations, enabling/disabling things, etc.) that it all becomes a blur, and it's hard to remember exactly what happens in any specific scenario... but the basic problem is: When software and/or drivers for both printers is installed, I seem to be unable to send a file to the 3050 fax component (by printing to the 3050 Fax printer option).  Symptoms vary.  Two popular symptoms include: 1) the fax software never comes up when I hit 'print',  2) the fax software comes up but results in error messages about needing to re-load the software (especially if I try to access the phonebook). One common observation has been that if I load the 4250 drivers first, the 3050 software installation fails.  If I load the 3050 software first, I can load the 4250 drivers, but the 3050 fax won't work properly. The 3050 *prints* okay.  I just can't seem to send files to the Fax. One other interesting observation is that I've witnessed some weird stuff when I've tried installing the 3050 via my basic user account, and half of the installation screens never showed up - but I found the installation continuing under my PowerUser account!!   8-o Like I said... this is a freshly loaded machine, with a few unexciting applications downloaded and installed. FYI, I've tried both the 4250-specific drivers, as well as the HP Universal Print Driver.  The big-picture problem remains pretty much the same.   There are no problems if I only load the 3050 print drivers... but then naturally I don't have access to the fax. Anyone ever have this type of experience?  HP says they won't help me because they don't support the 3050 anymore.  They'll sell me a new or refurbished printer... but that wouldn't address the fact that my printer works fine, and it's a software problem on the PC. Thanks for any help or suggestions you might be able to provide.

Current Answers

Answer #1: Posted by markempee on October 5th, 2012 9:41 AM
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Related HP 3050 Manual Pages

HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 24

...9679; HP LaserJet Scan softwareHP LaserJet Fax Setup Utility ● HP LaserJet Send Fax softwareHP Embedded Web Server ● Supported third-party software Chapter 3, HP traditional print drivers for Windows This chapter provides detailed descriptions of the HP traditional PCL 6, PCL 5, and postscript emulation print unidrivers for Windows 2000, Windows XP, and Windows...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 38

... ENWW Windows system requirements The HP LaserJet 3050/3052/3055/3390/3392 all-in-one products can function as standalone copiers and standalone fax machines (except for the HP LaserJet 3052 all-in-one) without installing the software, but certain functions are available on the software CD that comes with the product. ● Microsoft® Windows 2000 ● Microsoft Windows XP®...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 41

... and media levels, consumable and supplies re-order information, and pop-up the fax speed-dial buttons and fax phonebook entries, and configuring product settings. For Windows 2000 and Windows XP, the printing-system software includes HP ToolboxFX. HP ToolboxFX is also used for the HP LaserJet 3050/3052/3055/3390/3392 all -in -one products include a new installer that improves...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 42

...is installed by default in Windows 2000, Windows XP, and Windows Server 2003. Table 2-1 Software components for Windows Components HP installer Uninstaller Scrubber utility HP LaserJet Scan software HP LaserJet Fax software1 HP ToolboxFX Driver software Readiris Professional V10.0 text-recognition software by IRIS Description Installs the HP LaserJet all-in-one software based on the computer...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 43

... software X X HP LaserJet Send Fax/Fax Driver X X2 Network Receive to view the contents from any .CHM file. 1 The HP LaserJet 3052 all -inone products. The initial release of Adobe Acrobat Reader that comes on a separate CD. Software component comparison The following table lists the differences between the HP LaserJet 3050/3052/3055/3390/3392 all -in Windows 2000 and Windows XP...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 44

... (Add Printer) Bidirectional communication Windows 98 S Windows 2000 UNIX E and and Windows Me Windows XP X X X X X X1 X X2 X X X X X4 X X X X X X5 X X Linux X3 22 Chapter 2 Software description ENWW Table 2-2 Software component comparison (continued) Windows software components HP LaserJet 3015, HP LaserJet 3020 and HP LaserJet 3050/3052/3055/3390 3030, and HP LaserJet 3380...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 79

... warranty period. ● Click Product Support to link to the HP Web site to navigate through the network connection to the HP LaserJet all -in -one does not support the EWS. Type the HP LaserJet all-in-one IP address in a Web browser to open a window with the following links to remote support tools that are available...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 102

... running Windows 98 SE, Windows Me, Windows 2000, or Windows XP, you connect the product. Available product configurations This section contains information about the following table shows which features are not available in -one OCR software for printing.) ● Connected to a network (The HP LaserJet 3050 all -in certain configurations. Table 2-8 Software features by connection type...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 156

... tabs and the Properties tabs. The other Properties print-driver tabs are used across all software programs. Here you make on the operating system. You can vary, depending on these tabs, click Start, select Settings, and then select Printers (Windows 2000) or Printers and Faxes (Windows XP Professional and Windows Server 2003) or Printers and Other Hardware Devices (Windows XP Home).
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 170

... contain the following standard paper types appear in Tray 1 ● Tray 1 (125-sheet multipurpose tray) ● Tray 2 (250-sheet tray) ● Tray 3 (250-sheet tray; To create a custom paper size, click Start, select Settings, and then select Printers (Windows 2000) or Printers and Faxes (Windows XP or Windows Server 2003). The print dialogs for software programs that lack a media...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 198

... computer or when it is available for error conditions on your HP LaserJet all -in -one status. ● Receive alert messages for Windows 2000 and Windows XP operating systems only. Figure 5-1 HP ToolboxFX - Use the HP ToolboxFX software program to install HP ToolboxFX. Overview of the HP ToolboxFX NOTE The HP ToolboxFX is connected to the network. You must perform a Typical...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 262

...9679; HP Send Fax (except for the HP LaserJet 3052 all-in-one) ● HP Extended Capabilities (optional) ● HP Software UpdateHP Web Registration ● HP PCL 6 Unidriver in Windows 2000 and Windows XP ● Scan driver (TWAIN and WIA for Windows XP) ● Fax driver (except for the HP LaserJet 3052 all-in-one) ● Fax Setup utility (except for the HP LaserJet 3050/3052...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 264

... computer, click Yes. 5. Quit all -in -one is running , Windows 2000 or Windows XP (32-bit only). Installation options The HP LaserJet all-in-one software can be used with the HP LaserJet 3050/3052/3055/3390/3392 allin-one products in the following configurations: ● Install the full HP LaserJet all-in-one software on a computer that is directly connected to the...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 265

.... Setting up client computers running Windows XP At the computer that is directly connected to the HP LaserJet all-in-one, perform the following steps. 1. Click Start, click Settings, and then click Printers. 2. Double-click the Add Printer icon to start the wizard. 4. Click the Network Printer option button, and then click Next. 5. Type the path and share name...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 266

...and then click Printers and Faxes. 2. Type the path and share name of the HP LaserJet 3050/3052/3055/3390/3392 all -in -one software CD to the network. 2. Windows Installation for ...HP LaserJet 3050/3052/3055/3390/3392 all -in -one , perform the following instructions: 1. NOTE You must complete the power-up client computers running Windows XP At the computer that will share the HP LaserJet...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 267

...3. Click Have Disk on Windows 2000 or Windows XP. 1. Installing Windows printing-system components Windows installation instructions for networked computers NOTE You must have administrator privileges (upon start automatically, click Start, click Run, and then browse to and double-click the HPSETUP.EXE file in the root directory of the CD. 3. Click Install HP LaserJet Software and follow the...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 268

... the following instructions to install the product on the wizard screen. 5. Insert the HP LaserJet all-in -one is not available, the Add Printer Wizard dialog box appears. From the Start menu, click Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP). 2. You might need to the root folder of the CD (where X is available...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One - Software Technical Reference - Page 306

... installation. ● Using the HP LaserJet all-in-one software Uninstall component (recommended) ● Using the Windows Add or Remove Programs component ● Using the printing-system CD NOTE If you uninstall the software for troubleshooting purposes, try uninstalling only specific HP LaserJet 3050/3052/3055/3390/3392 all-in-one print, scan, or fax drivers. When the uninstall...
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... an Add-Printer installation Follow these steps to uninstall a Typical or Minimum installation of the HP LaserJet all-in-one software by using the HP LaserJet all-in-one product, and then click Remove. Right-click the icon for your HP LaserJet all-in-one software Add or Remove software component. Use the View menu in the HP LaserJet 3050/3052/3055/3390...
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... 368 laser safety statements 392 LaserJet Scan (Windows) 144 last page, blank 50 letterhead guidelines for networks 23 problems, troubleshooting 358 scanning from HP Director 145 scanning from TWAIN- compliant software 147 scanning page-by-page 146 scanning to e-mail 145 scanning to file 145 software features 21 support Web sites 375 uninstalling software 23 Macintosh Configure Device 21...

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