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HTC EVO Design 4G Support Question

HTC EVO Design 4G Support Question

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Question posted by bfanni1 on July 17th, 2015

Boost Mobile Htc Design C715c Lost Network

I have an HTC design on boost mobile and everything was fine and then all the sudden today my network shut off. I cant make or recieve calls texts or data. I called boost mobile and they said they cant get the phone on the network. I have updated the PRL i have done a factory reset and a network reset and still nothing. Iv also reset it and taken the battery out and put it back in and still no network. Please help!!!!!!!!!!

Current Answers

Answer #1: Posted by TechSupport101 on July 17th, 2015 8:26 PM
TechSupport101

Member since:
May 24th, 2013

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You solution will take both HTC and Boost Mobile. Do Chat Live with an HTC rep from here to obtain possible causes as per their device's hardware functionality.

Related HTC EVO Design 4G Manual Pages

EVO DESIGN 4G USER GUIDE - Page 4

... Mode...50 Wi-Fi Settings ...50 Bluetooth Settings...50 Tethering & Sprint Hotspot Settings 50 4G Settings ...51 VPN Settings ...51 Mobile Networks ...51 Call Settings ...51 Voicemail Settings ...51 Other Call Settings ...51 Sound Settings ...52 General Sound Settings ...52 Incoming Calls ...53 Notifications ...54 Sound Feedback Settings 54 Display Settings...55 Auto-rotate Screen...55...
EVO DESIGN 4G USER GUIDE - Page 8

... ...146 Sprint TV & Movies FAQs 147 NASCAR Sprint Cup Mobile 149 HTC Watch...150 Create or Sign In to Music ...134 Connected Media...141 Sprint Music Plus ...142 Music - Text and Multimedia Message Options 103 Add the Messages Widget 105 Social Networking Accounts 106 Facebook for HTC Sense 106 Peep ...108 Friend Stream ...111 YouTube...
EVO DESIGN 4G USER GUIDE - Page 9

... the HTC Watch Settings 153 Web and Data...155 Ways to Connect ...155 Wi-Fi...155 Turn Wi-Fi On and Connect to a Wireless Network 156 Check the Wireless Network Status 156 Connect to a Different Wi-Fi Network 157 Add the Wi-Fi Widget ...157 Sprint 4G ...157 Turn Sprint 4G On and Connect to the Sprint 4G Network...
EVO DESIGN 4G USER GUIDE - Page 12

...Make and Receive Worldwide Calls 248 Make Calls Using Plus (+) Code Dialing 248 Sprint Voicemail Service...249 Set Up Your Voicemail Access Number 249 Access Your Voicemail ...249 Voicemail Troubleshooting 250 International Data Roaming 250 Get Started With International Data Services 250 Access Email and Data Services on GSM/UMTS Networks 251 Access Email and Data Services on CDMA Networks...
EVO DESIGN 4G USER GUIDE - Page 18

... any of information. Set Up Voicemail Your device automatically transfers all unanswered calls to the setup process. Touch and hold to a Wi-Fi network. For more information, see Accounts & Sync. ● Set up Wi-Fi network: Connect to dial your old phone. Sprint strongly recommends that you use your device is locked, press then...
EVO DESIGN 4G USER GUIDE - Page 33

... on and wireless networks are available 4G is on and the Sprint 4G Network is available Sprint Hotspot is on (connected to the Sprint 4G Network) Sprint Hotspot is on (connected to HTC Sync New location detected More (undisplayed) notifications Missed call Call in progress FM Radio app in use Matched contacts suggestion Uploading data (animated) Downloading data (animated) Device Basics...
EVO DESIGN 4G USER GUIDE - Page 58

... can add the appropriate prefix by prepending the number. 1. Touch the Call History tab ( ). 3. Save a Number From Call History If the phone number of call you  To make a call from calls identified as another type (for example, home number), touch the Mobile button. 6.  To filter the Call History list, touch want to People on the list. > View...
EVO DESIGN 4G USER GUIDE - Page 63

... device that plugs into your data connection on mobile networks, see Sprint 4G. If this number: 866-727-4889. Touch TTY Full, TTY HCO, or TTY VCO. Your device and TTY device will connect using the state Telecommunications Relay Service (TRS) by telephone. For details on your Sprint service, please call settings > TTY mode. 2. Voicemail...
EVO DESIGN 4G USER GUIDE - Page 73

.... 2. Touch an account type.  Exchange ActiveSync, Facebook for HTC Sense, Flickr, Google, HTC Sense, Mail, Qik Video, Twitter for HTC Sense, or Watch. 4. Touch > > Settings > Accounts & sync...account information and follow screen instructions to delete the account from your email, social networking, and picture and video sharing accounts. Touch an account to edit its settings. ...
EVO DESIGN 4G USER GUIDE - Page 74

3. Note: You need to have an Exchange ActiveSync account set up a Facebook for HTC Sense, Flickr, or Twitter for new data. Touch > > Settings > Accounts & sync > Exchange ActiveSync. 2. To change ... friends lists between your device and your social network accounts on your preference. 3. To select which the device will check for HTC Sense account when you first turned on your device...
EVO DESIGN 4G USER GUIDE - Page 75

... on the device: 1. Touch > > Settings > Applications > Manage applications. 2. Device Settings 63 Synchronize Your Facebook or Twitter Account 1. Remove a Social Network Account 1. Touch > > Settings > Accounts & sync. 2. Touch Facebook for HTC Sense or Twitter for HTC Sense. 3. Enter your user name and password and touch Sign in or Log in to Facebook or Twitter 1. Log...
EVO DESIGN 4G USER GUIDE - Page 171

... data charges. It can receive incoming calls. In either state, you do not see the home page. Turn the Data Connection On or Off Turn your email, social network accounts, and other synchronized information. 1. Select the Mobile network check box to the Sprint 4G Network. Add the Data Connection Widget Add the Data connection widget to the Home screen to make...
EVO DESIGN 4G USER GUIDE - Page 172

... transferred. You can make calls and use data services at any time, but it will interrupt any in Settings > Call > CDMA call while data service is active, your device. Your connection is active when data is my data connection dormant? When the connection is dormant, you can place an outgoing call comes in to the Sprint 4G Network. How do I know...
EVO DESIGN 4G USER GUIDE - Page 173

... at work, you may be able to browse the Web or use other data services (unless you establish a Wi-Fi connection.) While signed out, you can still place or receive phone calls, check voicemail, and use other voice services. Virtual Private Networks (VPN) From your device, you can add, set up , and manage virtual...
EVO DESIGN 4G USER GUIDE - Page 185

...4G and Data Services (Sprint 3G and 4G Networks). If you need a computer with as many as a Wi-Fi hotspot, make sure that your device has an active data connection. Web and Data 173 When you open Sprint Hotspot, your device creates a secured Wi-Fi network where you can connect your device as eight computers or mobile... device's data connection with built in the Router name (SSID) text box, or...
EVO DESIGN 4G USER GUIDE - Page 187

... Sprint Mobile Hotspot check box at any time, using the provided USB cable. 4. To learn how, see Customize the Home Screen. To learn how to PC screen, select USB tethering, and then touch Done. For more information, see Sprint 4G and Data Services (Sprint 3G and 4G Networks). 3. On the Connect to add widgets, see HTC...
EVO DESIGN 4G USER GUIDE - Page 230

..., and then choose one to call history list, or use the Phone dialer. See Google Maps for details.  Search: Search the Web with Google search by entering a word or phrase.  Make a call: Quickly dial Favorites, dial someone from your call . For details on Google Maps Navigation, visit google.com/mobile/navigation/ .  Voice search...
EVO DESIGN 4G USER GUIDE - Page 231

... computer to your device so you can :  Touch to dim the screen. Why not make these types of your photos, launch Connected Media, or access your computer. Touch anywhere on the ...● Sync bookmarks in the HTC Bookmarks favorites folder on your computer and all bookmarks stored on your device's Web browser. ● Install third-party mobile phone apps (not downloaded from Android...
EVO DESIGN 4G USER GUIDE - Page 260

... would on services that it should automatically connect to an appropriate CDMA network or GSM/UMTS network when you can use GSM / UMTS Dual, GSM Only, or UMTS Only. For more information on the Sprint network (see Make Phone Calls and Receive Phone Calls), although some additional instructions may also set the device to connect to enter the...
EVO DESIGN 4G USER GUIDE - Page 263

Touch > Network. > Settings > Wireless & networks > Mobile networks > Preferred 2. Access Email and Data Services on CDMA Networks If data service is available on a CDMA network, then you may need to manually select the carrier that supports Sprint International GSM Data Roaming, touch Available GSM networks > Search networks, and then touch the specific operator. Sprint Worldwide ...

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