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GE PP962SMSS Support Question

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Question posted by mykinsmanredeemer on July 14th, 2011

Just Bought A Ge Pp962smss Cooktop.

Just bought a GE PP962SMSS cooktop. Front right inner circle burner will not bring water to a rolling boil after water has sat on burner set to Hi for 45 minutes. What could be wrong?

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Related GE PP962SMSS Manual Pages

Installation Instructions - Page 1

... and carefully. • IMPORTANT - WARNING - Observe all governing codes and ordinances. • Note to Installer - Installation 36" Electric Cooktop Instructions CP650, JP655, PP962, PP972, PP975, PP980, ZEU36K "If you have questions, call 800.GE.CARES or visit our website at: ge.com" Before You Begin Read these instructions with the Consumer. • Note to Consumer -
Installation Instructions - Page 2

... do so could result in a circuit that projects horizontally a minimum of 5" beyond the bottom of the cabinets. Failure to National Electrical Code. We recommend you have the electrician show you where your cooktop. Name plate location 2 A white (neutral) wire is located. Failure to do this unit. Wiring must use special UL approved...
Installation Instructions - Page 3

... and materials you need before you have all local codes and ordinances are being made. D Make sure you begin. The electrical power to place all literature, Owner's Manual, Installations, etc. A When preparing cooktop opening .) B Remove packaging materials and literature package from literature pack and read them carefully before starting the installation of...
Installation Instructions - Page 4

... to 200°F) generated by cooktop. 2 Overall cooktop dimensions 36" (36-1/8" SS) Cooktop 18-7/8" 20-7/8" (21" SS) Depth on Monogram ZEU36K is 21-1/4' @ center. 33-3/4" 3-1/4" Front 4-5/8" Rear at the conduit location 6-1/4" Rear on Model PP975 & PP980 Wall covering, cabinets and countertop must withstand heat up to side wall on the right of the unit 30" MIN...
Installation Instructions - Page 5

... Box Install an approved junction box where it will be easily reached through the front of the cabinet where the cooktop will allow considerable slack in the conduit for opposite side of Cooktop Foam Tape 16" Min. Install junction box so that it will be reached through the front of the cabinet...
Installation Instructions - Page 6

... Hold Down Brackets to Cabinet Open the cabinet door and screw the Hold Down Brackets to the cooktop. Installation Instructions Installing the Cooktop (CONT.) 6 Insert Cooktop Into Cutout Insert the cooktop centered into the cutout opening. Mounting Screw Burner Box Sides Use suitable fasteners for anchorage in cabinet sides Cabinet Side 6 Make sure the front...
Installation Instructions - Page 7

... grounding conductor (green or bare copper) in color). Red Ground wire location Black E Once the connections are made before putting the cooktop into a blind counter (one with local codes. Installation Instructions Installation-Electrical Connections A When making the wire connections, use the entire length of the junction box. The conduit must be shortened.
Installation Instructions - Page 8

...NOTE: Wire used, location and enclosure of the cooktop surface. D Check that the cooktop is properly grounded. 2 Operation Checklist A Remove all surface burners operate properly. D Check that all items from ... this appliance are UL recognized for troubleshooting list. B Turn on the power to the cooktop. (Refer to larger gauge household wiring. The insulation of these leads is rated at ...
Quick Specs - Page 1

.... Installation Information: Before installing, consult installation instructions packed with product for current dimensional data. to unprotected cabinet 1-3/4" to installation instructions. PP962SM GE Profile™ 36" Built-In CleanDesign Electric Cooktop Dimensions and Installation Information (in inches) KW Rating 240V 9.4 208V 7.1 Breaker Size 240V 40 Amps† 208V 40 Amps†...
Quick Specs - Page 2

...chrome for foods, making meal coordination simple • Model PP962SMSS - Stainless steel PP962SM Specification Revised 12/07 220599 Brings an added touch of style to ensure even heat and...; Dual Size Ribbon Element - PP962SM GE Profile™ 36" Built-In CleanDesign Electric Cooktop Features and Benefits • Ceramic Glass Cooktop - Provides low heat capability for enhanced ...
Use and Care Manual - Page 1

Surface Element 9 Care and Cleaning Control Knobs 12 Glass Cooktop 13, 14 Stainless Steel Surfaces 12 Troubleshooting Tips 15 ...the model and serial numbers here: Model Serial You can find them on a label under the cooktop. 49-80413-3 11-10 GE Radiant Cooktop GEAppliances.com Safety Instructions 2-4 Operating Instructions Bridge Surface Element 8 Control Lock-Out 9 Cookware Tips 10...
Use and Care Manual - Page 2

... appliance only for the indicated wattage on the cooktop to play with hot surface elements and may result in burns from your cooktop. All other bulky cloth. Do not use water on the cooktop. Such cloths can be followed to minimize the risk of fire or explosion, electric shock, or to a qualified technician.  Before...
Use and Care Manual - Page 3

... a combination of oils or fats will expose a portion of cookware to at high heat settings. Proper relationship of the surface element to these temperatures usually protects against foodborne illness. Cooking to... Never heat unopened food containers. During and after use .  Keep cooktop clean and free of accumulation of hot fat, especially a deep fat fryer. Filling the ...
Use and Care Manual - Page 4

...been turned off . Doing so may damage the cooktop and the pan.  Do not allow water, other stirring utensils on glass cooktop surface when it is broken. Some cleansers can ... the glass cooktop. The glass surface of electrical shock. Spillovers or cleaning solution may become broken.  Large scratches or impacts to clean the cooktop.  Clean the cooktop with items ...
Use and Care Manual - Page 5

...8 4 6 4 6 2 Feature Index (Features and appearances may vary from your model. Features of your 36" cooktop. Throughout this manual, features and appearance may vary.) Single Surface Element Dual Surface Element Tri-Ring Surface Element Left...or Tri-Ring Surface Element Control Knob Dual Surface Element Control Knob Right Rear Surface Element Control Knob Control Lock Knob Left Front and Bridge ...
Use and Care Manual - Page 6

...PP944, CP350 Feature Index (Features and appearances may vary from your 30" cooktop. Throughout this manual, features and appearance may vary.) Single Surface Element Dual...Light Surface Element ON Indicator Light Dual Surface Element Control Knob Dual Surface Element Selector Knob Right Rear Surface Element Control Knob Control Lock Knob Left Front and Bridge Surface Element Bridge ...
Use and Care Manual - Page 11

...surface element's circle are not harmful to be centered on any cooktop surface element if your cooktop or its location does not allow the canner to the cooktop surfaces surrounding the...required time.  Right! Wrong! Note: Flat-bottomed canners are maintained for the required time.  Since you must be used . This is very important to make sure to boil water. When canning...
Use and Care Manual - Page 12

Be sure electrical power is an application of a ...cool before cleaning any sharp items to the finish of the cooktop. Molded rib Stem Spring clip Clear groove Control Knobs The control knobs may also ...of the film before replacing. it is baked on some models) Do not use warm sudsy water or a stainless steel cleaner or polish. Remove all parts. NOTE: The adhesive must be ...
Use and Care Manual - Page 15

... using. of the cooktop. Pitting (or indentation) Hot sugar mixture spilled of discoloration Improper cookware • Marks from water or food can be not turn improperly set for service. See the Surface elements cycle on the being used or before use . element you are flat and match the diameter maintain a rolling boil being pushed in...
Use and Care Manual - Page 17

... recommended cleaning creams and pads.  Damage to one -year warranty, GE will be required to bring the product to provide required service. A replacement radiant surface element if it ...to the glass cooktop caused by use within the USA. To know what your home. All warranty service provided by law. Warrantor: General Electric Company. Please have other rights which fails due ...

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