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GE PP962SMSS Support Question

Find answers below for this question about GE PP962SMSS - 36" Smoothtop Electric Cooktop.
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Question posted by alireynolds220 on June 5th, 2011

Dual Burner Doesn't Work

The inner ring of the dual burner on the front right burner went out.  How do I fix it?  Can I replace it myself?

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Related GE PP962SMSS Manual Pages

Installation Instructions - Page 1

... Hand Drill Safety Glasses PARTS INCLUDED 4 Screws (WB1X1137) Foam Tape 2 Hold Down Brackets 31-10636-2 (11-10 GE) 1 WARNING - Installation 36" Electric Cooktop Instructions CP650, JP655, PP962, PP972, PP975, PP980, ZEU36K "If you have questions, call 800.GE.CARES or visit our website at: ge.com" Before You ...
Installation Instructions - Page 2

... ground. Name plate location 2 If you do so could result in a dangerous or fatal shock. We recommend you have aluminum house wiring, you where your cooktop. Electrical Requirements This appliance must be reduced by installing a range hood that does not exceed 125 VAC nominal to an individual, properly grounded branch circuit, protected...
Installation Instructions - Page 3

... literature pack and read them carefully before you need before beginning installation. Be sure to do not interfere with each other. (See section on electrical requirements.) F When installing your cooktop in a safe place for future reference. D Make sure you have all literature, Owner's Manual, Installations, etc. Styrofoam Packaging Literature Package HOT ON...
Installation Instructions - Page 4

... cooktop dimensions 36" (36-1/8" SS) Cooktop 18-7/8" 20-7/8" (21" SS) Depth on Monogram ZEU36K is 21-1/4' @ center. 33-3/4" 3-1/4" Front 4-5/8" Rear at the conduit location 6-1/4" Rear on the right of the unit 30" MIN. Vertical Clearance 4 Between cutout and the wall behind the cooktop 33-7/8" length of cut 5 Make sure the wall coverings, countertop and cabinets around...
Installation Instructions - Page 5

... Brackets and screws from the literature package. Bottom of the cooktop unit. Bottom of cooktop Cloth under Cooktop 5 Attach Brackets to Cooktop Screw the Hold Down Bracket to the side of Cooktop Pre-Drilled Hole Foam Tape Cooktop Glass Hold Down Bracket 5 Installation Instructions Installing the Cooktop 1 Installing the Junction Box Install an approved junction box where...
Installation Instructions - Page 6

... Open the cabinet door and screw the Hold Down Brackets to the cooktop. Make final check that all required clearances are met. Installation Instructions Installing the Cooktop (CONT.) 6 Insert Cooktop Into Cutout Insert the cooktop centered into the cutout opening. Mounting Screw Burner Box Sides Use suitable fasteners for anchorage in cabinet sides Cabinet Side...
Installation Instructions - Page 7

... corresponding leads in the junction box. Red Ground wire location Black E Once the connections are made before putting the cooktop into a blind counter (one with local codes. Effective January 1, 1996, the National Electrical Code will not permit grounding through the opening below), wire connections must not be made , secure wires together using...
Installation Instructions - Page 8

.... B Turn on the power to the cooktop. (Refer to good wiring practice and local codes. 8 D Check that the circuit breaker is properly grounded. 2 Operation Checklist A Remove all protective film, if present, and any stickers. E See Owner's Manual for connections to be sure that all surface burners operate properly. C Check level of appliance...
Quick Specs - Page 1

... by Underwriters Laboratories Specification Revised 12/07 220599 below countertop 36_ss_cktp_install.eps 2" MIN. to back. depth 33-7/8 19-1/8 30" MIN. PP962SM GE Profile™ 36" Built-In CleanDesign Electric Cooktop Dimensions and Installation Information (in inches) KW Rating 240V 9.4 208V 7.1 Breaker Size 240V 40 Amps† 208V 40 Amps† †Note: Check...
Quick Specs - Page 2

PP962SM GE Profile™ 36" Built-In CleanDesign Electric Cooktop Features and Benefits • Ceramic Glass Cooktop - Add durability and brushed chrome for oversized cooking pans • Heavy-Duty Die-Cast Knobs - A smooth cooktop surface makes cleaning quick and easy • Ribbon Heating Elements - Combines three cooktop elements into one large cooking area, ideal for enhanced ...
Use and Care Manual - Page 1

... serial numbers here: Model Serial You can find them on a label under the cooktop. 49-80413-3 11-10 GE Radiant Cooktop GEAppliances.com Safety Instructions 2-4 Operating Instructions Bridge Surface Element 8 Control Lock-Out 9 Cookware Tips 10, 11 Dual Surface Element 8 Features of Your Cooktop. . . . 5, 6 Surface Elements 7-9 Tri-Ring Surface Element . . . . 8, 9 Warming Zone .
Use and Care Manual - Page 2

...manual. SAFETY PRECAUTIONS When using electrical appliances, basic safety precautions should not be followed to minimize the risk of fire or explosion, electric shock, or to prevent ... SAFETY INFORMATION. All other part of the cooktop.  Do not allow anyone to repair or replace any service, disconnect the cooktop power supply at the household distribution panel by...
Use and Care Manual - Page 3

... Use little fat for cooling first.  Potentially hot surfaces include the cooktop and areas facing the cooktop.  To minimize the possibility of burns, ignition of flammable materials and ...; Do not store or use of undersized cookware will be turned toward the center of the cooktop without extending over any appliance.  Clean only parts listed in this Owner's Manual. ...
Use and Care Manual - Page 4

... cooktop.  Clean the cooktop with items such as sharp instruments, rings or other jewelry and rivets on the cooktop.  To minimize the possibility of the cooktop... scratches or impacts to glass cooktops can produce noxious fumes if applied to broken or shattered glass. They may penetrate a broken cooktop and create a risk of electrical shock. WARNING! SAVE THESE ...
Use and Care Manual - Page 5

Features of your 36" cooktop. Throughout this manual, features and appearance may vary.) Single Surface Element Dual Surface Element Tri-Ring Surface Element Left Rear Surface Element Control Knob Warming Zone Surface Element Control Lock Indicator Light Surface Element ON Indicator Light Center or Tri-Ring Surface Element Control Knob Dual Surface Element Control Knob Right Rear Surface...
Use and Care Manual - Page 6

...Features of your 30" cooktop. Throughout this manual, features and appearance may vary.) Single Surface Element Dual Surface Element Left Rear ...Dual Surface Element Selector Knob Right Rear Surface Element Control Knob Control Lock Knob Left Front and Bridge Surface Element Bridge Surface Element Selector Knob Tri-Ring Surface Element Tri-Ring Surface Element Selector Knob Tri-Ring...
Use and Care Manual - Page 8

...element, turn the control knob to the desired setting. The Tri-Ring surface element offers 3 cooking areas to the front element bridge ...some models) Make sure the pan rests flat on the glass cooktop. Push in addition to match the size of the cookware you... smaller circle. 8 2 OFF HI 2 LO LO 4 6 8 Dual Surface Element without Selector Knob (on some models) You can match the...
Use and Care Manual - Page 12

... easier cleaning. Make sure the knobs are dry before replacing. Always wipe the surface in the OFF position to find the location of the cooktop. Do not use any part of a dealer nearest ... proper placement. How to remove the film. It cannot be removed for cleaning. Be sure electrical power is baked on. Remove all of the film before cleaning any sharp items to Remove ...
Use and Care Manual - Page 15

...work A fuse in the OFF position, it must be not turn improperly set . UNLOCK. • Check to be sure that the Control Lock Selector is turned to Cooktop making an Cooktop is temporary and will Cooktop... can be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Areas of the cooktop on and off and Improper cookware • Use only flat...
Use and Care Manual - Page 17

...rights, and you may also have serial number and model number availa­ble when calling for home use within the USA. Warrantor: General Electric Company. Please have other than the recommended cleaning creams and pads.  Damage to the glass cooktop... Any part of the original purchase A replacement glass cooktop if it is extended to the product caused by our Factory Service ...

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