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Garmin nuvi 1390LMT Support Question

Garmin nuvi 1390LMT Support Question

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Question posted by cyoakam on May 7th, 2014

Garmin Logo Screen Frozen When Turning On. Reset But Still Not Working.

Problem started after I attempted to update on Garmin website. Garmin tells me I am out of warantee and that I would need to send in. Am seeing if anyone else had this problem and what they did to resolve the issue. I held down the right hand corner as I powered the GPS back on, but nothing happened. The logo remained on the screen. Please note, I am "technically challenged", so please bear with me if I as anything "dumb"!! Thank you in advance.

Current Answers

Answer #1: Posted by TheWiz on May 7th, 2014 1:52 PM
This answer was accepted by the poster of the original question.
TheWiz

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It sounds like it's "bricked" (which means a failed firmware update made the device as useful as a brick). Unfortunately at this point your only option is to send it in for repair.

Related Garmin nuvi 1390LMT Manual Pages

Quick Start Manual - Page 3

...Up Your nüvi Before mounting the nüvi, see the Important Safety and Product Information guide for information about...on -screen instructions. 6. Plug the other end of the vehicle power Cradle cable into place. 8. nüvi 1300 Series Quick Start Manual...remove the unit from the suction cup. Your unit should turn on automatically if it is plugged in Europe, connect the ...
Quick Start Manual - Page 4

... trees. 2. Select a destination, and touch Go!. 4. nüvi 1300 Series Quick Start Manual Go outdoors to prevent accidental screen touches. Touch Where To? > Points of Interest 1. If necessary, touch Start to turn off your nüvi by pressing and holding the Power button for 2 seconds.  Resetting Your nüvi If your nüvi stops functioning...
Quick Start Manual - Page 6

.... You do not need to indicate the severity...attempt to view more information. While navigating a route, touch . 2. Touch or . Using FM TMC Traffic Note: Garmin...garmin.com/traffic or www .garmin.com for the accuracy of the traffic information. If a severe traffic delay occurs on your route or on the screen to write down the coupon codes while driving.  nüvi 1300 Series Quick Start...
Quick Start Manual - Page 8

...its subsidiaries. You must send your nüvi to Garmin to http://buy.garmin.com or contact your Garmin dealer. Download the latest...Start Manual microSD™ is under license. You are not eligible for the free map update if you register by phone or wait longer than 60 days after the first time you are owned by Garmin is a trademark of Garmin. The Bluetooth® word mark and logos...
Important Safety and Product Information - Page 2

...amount of time spent viewing the device screen while driving and use voice prompts ...may present a risk of damage to the GPS device, fire, chemical burn, electrolyte leak,...injury. For safety, always resolve any airbag. (See diagram.) Do not mount Do...attempting such operations. • When navigating, carefully compare information displayed on the device to all circumstances. See www.garmin.com...
Important Safety and Product Information - Page 3

...remove or attempt to www.garmin.com /declaration-of-conformity. Other state laws allow the suction mount to mount the Garmin device ...digital device, pursuant to using the FM transmitter, see your Garmin dealer or the Garmin Web site. Notice Windshield Mounting Legal Restrictions Before...or is no guarantee that may be determined by turning the equipment off and on the windshield. These limits...
Owner's Manual - Page 2

... Corporation in the USA and other countries. Garmin®, the Garmin logo, nüvi®, and MapSource® are owned by the Bluetooth SIG, Inc., and any use and operation of this manual or any revision hereto is subject to notify any storage medium, for current updates and supplemental information concerning the use of...
Owner's Manual - Page 3

...vi 1100/1200/1300/1400 Series Models iv Getting Started 1 Looking at Your nüvi 1 Using the Main Menu...252;vi 2 Using the Power Button 4 Adjusting the Volume 4 Navigating the Screens 4 Finding Your Destination 4 Navigating in Pedestrian Usage Mode 6 Adding a Stop ...the Trip Computer ...... 16 Viewing the Turn List 16 Viewing the Next Turn Page..... 17 Viewing the Junction View Page...
Owner's Manual - Page 5

...nüvi 46 Calibrating the Screen 47 Updating the Software 47 Clearing User Data... 47 Battery Information 48 Charging Your nüvi 48 Changing the Fuse 48 Removing the nüvi and Mount 49 Mounting on Your Dashboard 49 nüMaps Guarantee 49 Additional Maps 50 About GPS Satellite Signals.... 50 Extras and Optional Accessories 50 Garmin...
Owner's Manual - Page 7

...to make a call when connected to a compatible mobile phone on some images and screen shots could look different. ➊ GPS satellite strength. ➋ Bluetooth technology status. ➌ Touch to use the ...; card slot Microphone note: Depending on and off. Getting Started Getting Started Looking at Your nüvi Power button: Press to turn the nüvi on your nüvi model, some ...
Owner's Manual - Page 8

... nüvi, see the Important Safety and Product Information guide for information about laws pertaining to the traffic receiver and secure it out of the vehicle power cable into the cradle. 7. Place the suction cup on -screen instructions. 6. Plug the vehicle power cable into place. 8. Cradle Your unit should turn on automatically if...
Owner's Manual - Page 9

...that uses a combination of the bars is calculated differently based on ‑screen instructions to an open area, away from tall buildings and trees. 2. ...the on your nüvi. Turn on the upperleft corner. 2. Acquiring satellite signals can take a few minutes. See www.garmin.com to purchase cityXplorer maps....Started Acquiring Satellites 1. The bars indicate satellite strength.
Owner's Manual - Page 10

...hold . • Touch and to see more choices. Adjusting the Volume From the Main ...reset your nüvi by holding the Power button. Getting Started Using the Power Button Press and quickly release the Power button to view additional options: • Touch and to adjust the screen brightness. • Touch Lock Screen to prevent accidental screen touches. • Touch Power Off to turn...
Owner's Manual - Page 15

...Manual 9 Editing Your Home Location 1. Touch Edit, enter your home location, you can reset it by -turn route to this location. ➏ Touch to return to your current location. • ...Select an option: • Enter your address. • Use your Favorites. ➎ Touch to create a turn-by following the steps on page 8. page opens. ➌ ➍ ➊➋ ➎ ➏...
Owner's Manual - Page 16

...looking for the location appears. page, touch the white box. Reports will be sent to Garmin when your destination. 3. Touch Done. On the Go! See page 24. • Edit Phone Number-use the keyboard to narrow the search. 2.... Finding a Place by Spelling the Name Use the on -screen keyboard appears, touch a letter or number to spell the name of Interest > Spell Name. 2.
Owner's Manual - Page 22

... for that route. Using the Map Pages Viewing the Trip Computer Touch Reset > Reset Max to reset the fuel price. Viewing the Turn List The trip computer displays your current speed and provides statistics about your entire route and the distance between turns. Resetting Trip Computer Information From the map, touch the Speed field. Touch the...
Owner's Manual - Page 25

...have to set your mobile phone with the nüvi, go to www.garmin.com /bluetooth. Initiate pairing from your nüvi or from your n&#...turn them by establishing a relationship using a PIN or passkey. nüvi 1100/1200/1300/1400 Series Owner's Manual 19 To determine whether your mobile phone to connect to your phone and the nüvi must "pair" them on some nüvi models. See...
Owner's Manual - Page 45

.... Available when cityXplorer maps are shorter in the screenshots folder on the nüvi drive. Screen Shot-turn on your nüvi to calculate point-topoint routes (without roads). • Less Fuel-... automatically switch between the two. nüvi 1100/1200/1300/1400 Series Owner's Manual 39 See page 6. Touch to take more time to drive. • Off Road-to avoid when calculating...
Owner's Manual - Page 53

...the upper-left corner of the nüvi screen while turning on to clear all user-entered information. 1. Connect the nüvi to www.garmin .com/agent. 3. The AutoPlay menu opens... when you are on -screen instructions. Release the Power button when the Garmin screen appears. 4. Clearing User Data important: This deletes all user data. Updating the Software 1. Follow the...
Owner's Manual - Page 68

...turn 17 nüMaps Guarantee 49 nüvi case 1 charging 48 cleaning 45 models iv mounting 49 protecting 45 resetting... 4 nüvi models 1100 iv 1200 iv 1300 iv 1400 iv O off road, routing 3, 39 on-screen keyboard 10... output, audio 4 P pairing a mobile phone 19 pedestrian navigation mode 38 itinerary 6 route options 6 phone book 22 PIN Bluetooth 20 Garmin...

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