No Signal

I have the following response Channel 9644 Sat 110 Trans 10 Model DP311

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Answer #1: Posted by MaryBDish on June 5th, 2011 1:42 PM

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MaryBDish

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Hi it seems you are having a problem accessing the interactive features on your reciever. These features are available when you have connected your receiver to a phone line or on VIP HD receivers a broadband. If your receiver is connected then with your remote, press "Menu-6-3, it will take you to a diagnostic screen. then select on connection and see if the receiver can recognize your phone line. If not you may have to check your phone lines. If you have any other questions, please feel free to e-mail me directly at [email protected] Thank you!

Mary Catherine Brady

DISH Network Customer Support

Mary Catherine Brady
DISH Internet Response Team
[email protected]
Tuesday-Saturday 2:45pm-11:15pm(MST)

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