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Question posted by carloschose on September 26th, 2013

What's Wrong With My Laptop?

The battery is not charging

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Answer #1: Posted by RathishC on September 26th, 2013 7:53 AM

This answer was accepted by the poster of the original question.

RathishC

Member since:
June 19th, 2012

Points: 2,516,090

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Hi Carloschose,

I would suggest you to try the troubleshooting steps given below which may resolve the issue:

1. Perform flea power. Remove the power cable and the battery, now hold the power button
   down for 15-20 seconds and then put the battery and the adapter back in and start the
   computer. Check if it works.

2. Check the jack on the AC Adapter and system power for any damage.

3. Try with a good known AC Adapter.

4. Also, remove the battery and check the point where the battery is connected. You may
   also wipe with a clean cloth.

5. You may also run diagnostics on the battery to make sure if the battery is at fault. Use the
    link: http://dell.to/16t5A4J

If you see any errors, you'll have to replace the battery.

Watch an online video on how to troubleshoot Dell laptop battery issues: http://dell.to/1fqV41n

You can also refer to the link for AC Adapter and Battery issue: http://dell.to/15vGdJd

Please respond for further assistance.

Thanks & Regards
Rathish C
#iworkfordell
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Related Dell STUDIO XPS 16 Manual Pages

Setup Guide - Page 5

... Your Studio XPS Laptop 5 Before Setting Up Your Studio XPS 5 Connecting the AC Adapter 6 Connecting the Network Cable (Optional 6 Turning on Your Studio XPS 6 Using the Wireless Button 7 Windows Vista® Setup 7 Connecting to the Internet (Optional 8 Setting up the TV Tuner (Optional) (Availability Varies by Regions 10 Setting Up the 5.1 Audio Connections 11 Using Your Studio XPS 12...

Setup Guide - Page 7

... enclosed space, such as a closed briefcase, while it to overheat. Setting Up Your Studio XPS Laptop This section provides information to help you set up your Studio XPS may result in permanent damage to the Studio XPS. Before Setting Up Your Studio XPS When positioning your Studio XPS, ensure that you leave at least 10.2 cm (4 in) at the back of...

Setup Guide - Page 8

Turning on Your Studio XPS 6 However, power connectors and power strips vary among countries. Connecting the Network Cable (Optional) If you... in the network cable. CAUTION: The AC adapter works with worldwide electrical outlets. Setting Up Your Studio XPS Laptop Connecting the AC Adapter Connect the AC adapter to the Studio XPS and then plug it into a wall outlet or surge protector.

Setup Guide - Page 9

Setting Up Your Studio XPS Laptop To turn on your Studio XPS, lightly press the power button on the screen. Pressing this button one time turns all of...the Wireless Button To turn all wireless radios on an airplane flight. Windows Vista® Setup Your Studio XPS is preconfigured with the computer turned on, lightly touch the wireless symbol on wireless, with Windows Vista. Pressing it ...

Setup Guide - Page 10

... Up a Wireless Connection 4 3 2 1 1. Internet service 2. cable or DSL modem 3. portable computer with wireless network card See the documentation for your Internet connection. Setting Up Your Studio XPS Laptop Connecting to the Internet, you can purchase one from the Dell website at dell.com. NOTE: If an external USB modem is not a part of...

Setup Guide - Page 11

... to set up an Internet connection with a provided ISP desktop shortcut: 1. Save and close any open files, and exit any open programs. 2. Setting Up Your Studio XPS Laptop Before you can help you get one. 1.

Setup Guide - Page 12

... screen and use an optional USB dial-up if you will use a DSL, satellite modem, cable TV modem, or wireless technology connection. Setting Up Your Studio XPS Laptop 4. Choose Dial-up modem or ISDN. Setting up the TV Tuner (Optional) (Availability Varies by your ISP. 5. Double-click on the Media Center icon on...

Setup Guide - Page 13

... Media Center previously. 1. Run IDT Audio Control Panel. Click the middle headphone icon, select Device: Center/LFE Speaker, and plug your region. Setting Up Your Studio XPS Laptop Setting Up the 5.1 Audio Connections To set up TV Signal → Confirm Your Region. • Select Custom setup, --Follow the instructions given. --In the Optional...

Setup Guide - Page 14

... indicates hard drive activity. Turns on when Bluetooth wireless is enabled. To turn off the Studio XPS while the hard drive activity light is an optional feature. Turns on when the Studio XPS reads or writes data. Using Your Studio XPS Your Studio XPS has several indicators, buttons, and features that provide information at-a-glance and time-saving...

Setup Guide - Page 15

... on, lightly touch the wireless symbol on the center control cover and then release. 4 WWAN status light - Turns on when WWAN is enabled. Using Your Studio XPS 13 To turn off Bluetooth wireless, either press the wireless symbol or right-click the Bluetooth icon in the notification area of your desktop, and...

Setup Guide - Page 16

.... Save the blank for use when no ExpressCard is installed in the slot; Blanks protect unused slots from other particles. Supports one ExpressCard. Using Your Studio XPS Right Side Features 3 12 7 6 5 4 1 ExpressCard slot - MS/Pro -

Setup Guide - Page 17

Using Your Studio XPS 3 IEEE 1394 connector - Plays or burns only standard-size and shape (12 cm) CDs, and DVDs. M and type - Blanks from dust and other computers may ...

Setup Guide - Page 18

... device is charging, unplug the USB device and plug it in a sleep state computer is in again to continue charging the device. 16 NOTE: The USB PowerShare will be used for charging USB devices when the computer is turned to charge the device. Connects to the AC adapter which powers the Studio XPS and charges the battery. 7 Power light...

Setup Guide - Page 19

On AC Adapter: • Solid white - computer is charged • Blinking white - computer is powered on and battery is in a standby state Using Your Studio XPS 17

Setup Guide - Page 20

... sleep state On AC Adapter: • Solid white - computer is powered on battery power • Solid amber - computer is charged • Blinking white - Attaches a commercially available antitheft device to the Studio XPS. computer is critically low • Blinking white - battery is running on and battery is in a standby state 2 Security cable slot - Illuminates when the computer...

Setup Guide - Page 21

... the TV Tuner" on supported models) - Connect to a network or broadband device. 6 DisplayPort connector - If you are using the TV Tuner card (optional). Using Your Studio XPS 3 VGA connector - Connect one or two pairs of headphones, or send audio to a monitor or projector. 4 Antenna In connector (on page 10. 5 Network connector - Digital...

Setup Guide - Page 22

...; FastAccess. 5 Right digital array microphone - Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. Using Your Studio XPS Display Features The display panel holds a camera and accompanying dual digital array microphones. 1 2 34 5 1 Display - This optional facial recognition software learns and recognizes your face...

Setup Guide - Page 23

... or pause Play the next track or chapter Mute the sound Turn down the volume Turn up the volume Eject the disc 21 Using Your Studio XPS Media, Wireless, and Power Controls To use the media, wireless, and power controls, lightly touch the symbol and then release.

Setup Guide - Page 24

... or by tapping the surface. Provides the functionality of your desktop. Provide left -click by bringing the two fingers together). 2 Touch pad buttons - Using Your Studio XPS Computer Base and Keyboard Features 1 2 3 4 22 1 Touch pad -

Setup Guide - Page 52

... and return policies before working inside your computer, and readme files. run a diagnostic program for your Studio XPS, reinstall notebook system software, or update drivers for your Studio XPS. NOTE: In some countries, opening and replacing parts of your Studio XPS may void your hard drive. NOTE: Drivers and documentation updates can be found on the Dell...