How Come Dell's Comustor Service Sucks So Bad

who can understand the folks in india? they can't do anything without a 3 day request while you computer sits someplace in the usa sometimes only a few min from where you are but you can't get it returned...it has been over 2 months and 50 phone calls and i still haven't got it returned to the correct address....called american express and refused payment for the repairs//they can keep the piece of crap..i give up

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