Dell OptiPlex 960 Support Question
Dell OptiPlex 960 Support Question
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Question posted by miromo on September 1st, 2014
Dell Optiplex 960 Wont Start Lights
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Current Answers
Answer #1: Posted by freginold on November 21st, 2014 9:51 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Often when a computer won't turn on, it's because one of two components has failed: either the power supply unit or the motherboard (assuming you've ruled out the power coming in from the wall or surge protector as the problem).
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Power supplies are generally not terribly expensive, compared to other components. If you're not getting any power at all, the power supply is a likely culprit. It's a much cheaper option to try than the motherboard. If you have a voltmeter or a power supply tester, you can check the power supply to verify that it's not supplying any power.
The motherboard is expensive to replace, so if you think the motherboard is the problem (if you've tried the power supply or ruled it out as the problem) it might be cheaper to get a new computer than have the motherboard repaired or replaced.
Related Dell OptiPlex 960 Manual Pages
Setup and Quick Reference Guide - Page 1
Dell™ Optiplex™ 960 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM, DCNE, DCCY
www.dell.com | support.dell.com For more
information about your computer.
Setup and Features Information Tech Sheet - Page 1
...Back View
1
234
5
6
13 14 15 16
7
17
8
9 10
12 18
11
1 hard drive activity light 3 WiFi (optional) light
September 2009
19
2 network link integrity light 4 diagnostic lights
Models: DCSM, DCNE, DCCY, DCSM1F, DCNE1F, and DCCY1F series. Dell™ OptiPlex™ 960 Setup and Features Information
Mini Tower -
About Warnings
WARNING: A WARNING indicates potential damage to hardware...
Technology Guide - Page 3
... to look no further than the OptiPlex 960. Performance at the OptiPlex 960 level is just one option
OPTIPLEX SECURITY From hardware to software, from local to remote, The OptiPlex 960 gives you the power to asset retirement. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DELL™ OPTIPLEX™ 960
Professional users seeking a sophisticated, powerful desktop need , with the global...
Technology Guide - Page 4
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW
FRONT VIEW
1
Hard Drive Activity Light
2 Link Integrity Light
3 Wi-FI Light (optional)
4 Diagnostic Lights
5
Power Button, Power Lights
6 Optical Drive
7
Optical Eject Button Drive
8
Optical Drive Filler Panel
Flex Bay (for optional 9 floppy drive or memory
card reader)
10
USB 2.0 Connectors (4)
11 ...
Technology Guide - Page 5
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE MINI TOWER COMPUTER (MT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link Integrity Light
11 VGA Connector
5
Network Adapter Connector
12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7...
Technology Guide - Page 6
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW
FRONT VIEW
1
Power Button, Power Light
2 5.25" Drive Bay
6 Bezel 7 Microphone Connector
3 Headphone Connector 8 3.5" Drive Bay
4 USB 2.0 Connectors (2) 9 Diagnostic Lights 5 Dell Badge
BACK VIEW
1
Expansion card slots (4)
2
Power Supply Built in Self Test Button
3
Power Supply Status Light
Cover-release Latch...
Technology Guide - Page 7
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE DESKTOP COMPUTER (DT) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
9
Line-in/Microphone Connctor
3 Serial Connector
10 USB 2.0 Connectors (6)
4 Link Integrity Light
11 VGA Connector
5
Network Adapter Connector
12 eSATA Connector
6 Network Activity Light 13 DisplayPort Connector
7
...
Technology Guide - Page 8
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW
FRONT VIEW
1
Power Button, Power Light
6 Headphone Connector
2 5.25" Drive Bay
7 Microphone Connector
3.5" Flex Bay for Floppy
3 Drive (optional) or
8 USB 2.0 Connectors (2)
Media Card (optional)
4 Dell Badge
9 Diagnostic Lights
5 Bezel
BACK VIEW
1 Expansion card slots (2) 5 Security Cable Slot
2...
Technology Guide - Page 9
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SMALL FORM FACTOR COMPUTER (SFF) VIEW (CONT.)
BACK PANEL CONNECTORS
1 PS/2 Mouse Connector 8 Line-out Connector
2 Parallel Connector
3 Serial Connector
4 Link Integrity Light
5
Network Adapter Connector
6 Network Activity Light
9
Line-in/Microphone Connctor
10 USB 2.0 Connectors (6)
11 VGA Connector
12 eSATA Connector
13 DisplayPort ...
Technology Guide - Page 10
no dedicated LOM EEPROM
10
OPERATING SYSTEM NOTE: One of your computer, click Start>Help and Support and select the option to view information about your computer.
...For more information regarding the configuration of the following Operating Systems will be preinstalled. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MARKETING SYSTEM CONFIGURATIONS
NOTE: Offerings may vary by region.
Technology Guide - Page 11
...locking in specific product configurations worldwide.
They also enable companies to Dell customers.
NOTE: Processor numbers are managed for purchase globally. ...SFF
X-GSP X-GSP
X
X-GSP X-GSP X-GSP
11 DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
PROCESSOR
NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed...
Technology Guide - Page 12
... to select the right systems management feature support for the latest generation of Microsoft® Windows® XP, can only use four 2GB DIMMs; DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
ADVANCED SYSTEM MANAGEABILITY MODES
NOTE: Hardware management mode options allow you to operate, but with 800MHz speed memory 800MHz Memory configurations
8GB1...
Technology Guide - Page 13
... (slimline)
2
1
1 (slimline)
2
1 x 3.5" or 2 x 2.5"
1 x 3.5" or 2 x 2.5"
2
1
1
4
3
3
1
1
1
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
13 The amount less depends on the actual system configuration. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
MEMORY (CONT.)
800MHz Memory configurations (Cont.) 2GB DDR2 Non-ECC SDRAM, 800MHz, (4 DIMM...
Technology Guide - Page 14
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DRIVES AND REMOVABLE STORAGE (CONT.)
MT
DT
SFF
3.5" RAID 1 Data Protection: (...5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
Combo Drive CD-RW Floppy Disketrv:
Floppy Drive Media Card Reader: (uses Floppy Diskette Drive slot)
Dell 19 in 1 Media Card Reader
SATA 1.5Gbit/s SATA 1.5Gbit/s SATA 1.5Gbit/s
1.44MB 480Mb/s
1.44MB
1 For hard drives, GB means...
Technology Guide - Page 15
... card dimensions support.
EXTERNAL PORTS/CONNECTORS
NOTE: MT supports full height card, DT supports low profile card or full height card with optional riser. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM BOARD CONNECTORS NOTE: See Detailed Engineering Specifications for port/connector locations USB 2.0 (includes two internal) Serial PS/2 eSATA Parallel Network Connector...
Technology Guide - Page 16
...-profile or full height card with
optional riser
Supports low profile card
1 This term does not connote an actual operating speed of 1 Gb/sec.
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
EXTERNAL PORTS/CONNECTORS (CONT.)
See chassis diagrams section for port/connector locations Audio: Microphone-in Headphone Stereo line-in/microphone Speakers line...
Technology Guide - Page 17
... timing dependent upon time of service contract. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
KEYBOARD AND MOUSE
Dell USB Entry QuietKey Keyboard Dell USB Enhanced Multimedia Keyboard Dell Smart Card USB Keyboard Dell Bluetooth Keyboard and Mouse Dell USB Entry Optical Mouse Dell USB Premium 5 Button Mouse Dell Laser Mouse Dell Palmrest Dell Logo Mouse Pad
MT
DT
SFF
Optional
Optional...
Technology Guide - Page 18
... x1 Slot
1
1
1
Risers: (replaces PCIe x16 slot 1 and PCI slot 2 on PC configuration. DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
DETAILED ENGINEERING SPECIFICATIONS
SYSTEM DIMENSIONS (PHYSICAL)
NOTE: System Weight* and Shipping Weight* is based on ...height card options installed in riser within the desktop chassis **These dimensions are for a standard low profile card installed in the...
Technology Guide - Page 19
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
SYSTEM LEVEL ENVIRONMENTAL AND OPERATING CONDITIONS
Temperature Operating Non-Operating (...sec])
105 G +/- 5% with pulse duration of a Sine Wave, Square Wave, or quasi-Square Wave (see UPS technical specifications). Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC PSUs, not an approximation of 2 msec +/10% (...
Technology Guide - Page 20
DELL™ OPTIPLEX™ 960 TECHNICAL GUIDE
POWER (CONT.)
BTUs/h (based on PSU max wattage) 3.3v CMOS battery (type and estimated battery life)
Power Supply Fan
Compliance: Energy Star Compliant ...
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