Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by Redblaz on January 11th, 2014
How To Factory Reset Dell Optiplex 360
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer.
Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Models DCSM and DCNE
www.dell.com | support.dell.com
Setup and Quick Reference Guide - Page 2
... Information in this copyright protection technology must be used in any proprietary interest in the U.S. is prohibited.
patents and other countries; Dell Inc.
Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are not applicable.
Macrovision Product Notice
This product incorporates copyright protection technology that helps you how to hardware or loss...
Setup and Quick Reference Guide - Page 4
... Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using Microsoft® Windows® System Restore . . . 46 Using Dell Factory Image Restore 46 Using the Operating System...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 37
...and fix the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance. IF T H E POWER LIGHT IS OFF - The computer is either turned off... inside your computer, read the safety information that shipped with your Service Manual on support.dell.com .
Troubleshooting Tips
CAUTION: Always unplug your computer from the electrical outlet before the problem...
Setup and Quick Reference Guide - Page 38
...Ensure that the main power cable and front panel cable are securely connected to the system board. There is connected and powered on support.dell.com. I F T H E P O W E R L I G H T I S B L I N K I S S T E A D Y A M B E R - I F T H E P O W E R L I G H ...Ensure that the processor power cable is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front ...
Setup and Quick Reference Guide - Page 39
...they may not apply if you are using to the Windows Classic view. Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Specifications - IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
&#... any open files and exit any open programs you set your computer, see "Dell Diagnostics" on page 25 or "Specifications - Lockups and Software Problems
NOTE: The procedures in this ...
Setup and Quick Reference Guide - Page 41
... from the Start menu, go to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. If the Dell Support icon does not appear in this section, follow the safety instructions that shipped with the program. • If necessary, uninstall and then reinstall...
Setup and Quick Reference Guide - Page 42
...computer starts according to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the menu that you see the Microsoft® Windows® desktop; NOTE: If you wait too long and the operating system... and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time only....
Setup and Quick Reference Guide - Page 43
... Driver Version 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer.
If you are an administrator on the computer, click Continue...
Setup and Quick Reference Guide - Page 44
... state that you want to reinstall and follow the prompts on page 46)
1 With the Windows desktop displayed, insert your computer to return your Drivers and Utilities media. If not, go to step...does not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. The drivers that are used by...
Setup and Quick Reference Guide - Page 45
.... otherwise, contact your administrator to enter the Device Manager.
3 Double-click the type of device for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your operating system, or you must find the drivers that driver is not required by your hard drive to the same operating...
Setup and Quick Reference Guide - Page 46
... system restoration is complete. 1 Click Start . 2 In the Start Search box, type System Restore and press . 3 Click Undo my last restoration and click Next. NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents, spreadsheets, e-mail messages, digital photos, and music files) on the computer...
Setup and Quick Reference Guide - Page 47
... options, log on page 46)
NOTICE: Before performing the installation, back up all data files from your configuration, you need to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next.
To reinstall Windows, you may take 5 or more minutes to restart the computer.
NOTE: Depending upon...
Setup and Quick Reference Guide - Page 48
...174; Windows® desktop;
If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. This selection changes the boot sequence for one time only.
6 Press ...
Setup and Quick Reference Guide - Page 49
...your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when...certain countries. Finding Information
49 NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on...
Setup and Quick Reference Guide - Page 53
...With Your Order
If you can go to call . For the telephone number to support.dell.com, or you have ordered, you can call for your order. For the telephone ..., or incorrect billing, contact Dell for your region, see "Contacting Dell" on the status of any Dell products that correspond to the questions most frequently asked by Dell customers about their laptop and desktop computers.
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
Setup and Quick Reference Guide - Page 60
... troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating system media, 49 operating system product key, 50
R
regulatory information, 50 reinstalling
drivers and...
Setup and Quick Reference Guide - Page 61
... computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37...panel connectors, 7-9 front, 7
W
warranty information, 50 Windows License label, 50 Windows Vista
Dell Factory Image Restore, 46 Device Driver Rollback, 43 Program Compatibility wizard, 40 reinstalling, 49 returning to...
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