Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by gshronick6 on December 23rd, 2013
Dell Optiplex 360 Flashes Orange When I Turn It On
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com For more
information about your computer. Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
...Vista, and the Windows Vista start button logo are not applicable. Dell Inc. A00
Macrovision Product Notice
This product incorporates copyright protection technology that helps ...the written permission of Dell Inc.;
Intel, Pentium, Core, and Celeron are trademarks of Dell Inc.
Reproduction of this material in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered...
Setup and Quick Reference Guide - Page 4
Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating System 45 Using...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 37
... in the search field and press
to system messages, see your Service Manual on support.dell.com .
The computer is either turned off or is not receiving power. • Reseat the power cable in a program, see www.dell.com/regulatory_compliance.
Tips
• If a device does not work, ensure that the device is properly...
Setup and Quick Reference Guide - Page 38
...power, a device might be malfunctioning or incorrectly installed.
• Ensure that the processor power cable is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are securely connected to the system board connector. I ...being used are plugged into an electrical outlet and are turned on.
• Ensure that the electrical outlet is ...
Setup and Quick Reference Guide - Page 39
...; Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 41). Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - Memory Problems
CAUTION: Before working inside your computer, read the safety...
Setup and Quick Reference Guide - Page 40
... that is installed and configured properly.
40
Troubleshooting Tips
See the software documentation for at least 6 seconds (until the computer turns off), and then restart your computer. A solid blue screen appears TURN THE COMPUTER OFF -
A program crashes repeatedly
NOTE: Most software includes installation instructions in its documentation or on the screen. If...
Setup and Quick Reference Guide - Page 41
... outlet. 2 Turn on the taskbar, or from the icon on (or restart) your computer. 3 When the DELL™ logo appears, press immediately. Dell Technical Update Service
The Dell Technical Update service...Dell Diagnostics
CAUTION: Before you begin any of software and hardware updates for the Dell Technical Update service, go to wait until you see the Microsoft® Windows® desktop...
Setup and Quick Reference Guide - Page 42
... listed, select the version that is optional and may not ship with your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that appears and press .
5 Type 1 to run, and... you see the Microsoft® Windows® desktop; Starting the Dell Diagnostics From the Dell Drivers and Utilities Media
NOTE: The Dell Drivers and Utilities media is appropriate for one time only.
Setup and Quick Reference Guide - Page 43
... to the device name, you install drivers obtained from other sources, your computer might not work correctly.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. a Click the Windows Vista Start button , and right-click Computer...
Setup and Quick Reference Guide - Page 44
...(see "Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your computer to the operating state that you want to reinstall and follow the prompts ... not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
NOTE: In most cases, ...
Setup and Quick Reference Guide - Page 45
... solution for which you previously copied
the driver files. 7 Click the name of the device for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your operating system, or you must find the drivers that driver is not required by your hard drive to the same...
Setup and Quick Reference Guide - Page 46
... System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to the Windows Classic view. Starting System Restore... Control window may not apply if you are an administrator on the screen.
NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents...
Setup and Quick Reference Guide - Page 47
...access the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore.
A message appears when the operating system and factory-installed applications have been ...restored to factory condition.
10 Click Finish to complete. The Dell Drivers and Utilities media contains drivers that you want to proceed with Factory Image ...
Setup and Quick Reference Guide - Page 48
...you see the Microsoft® Windows® desktop; If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your...3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer.
Setup and Quick Reference Guide - Page 49
...on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to direct your call when contacting...
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may not be included on your computer...
Setup and Quick Reference Guide - Page 53
... you have a problem with your order, such as your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to call the automated order-status ...(FTP): ftp.dell.com - log in as user anonymous, and use your questions. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers. Getting Help...
Setup and Quick Reference Guide - Page 55
...try other troubleshooting steps possible only at or near the computer.
The code helps Dell's automated-support telephone system direct your call more efficiently. Ensure that shipped with your... the safety instructions in the documentation that the computer documentation is available. If possible, turn on page 56).
You may be asked to fill out the Diagnostics Checklist (see ...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
