Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by kiPpi on November 1st, 2013
Dell Optiplex 360 Won't Turn On Fan
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. For more
information about your computer.
Setup and Quick Reference Guide - Page 2
... other intellectual property rights owned by Macrovision Corporation, and is subject to Microsoft® Windows® operating systems are registered trademarks of Dell Inc.; Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are either the entities claiming the marks and names or their products. is prohibited.
patents and other limited viewing...
Setup and Quick Reference Guide - Page 4
3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 34
... system board or a power supply problem (see "Power Problems" on state amber light - Desktop Computer A solid amber light when the computer does not start indicates that the system board cannot...state; Connectors (continued) PS/2 Parallel
System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel audio HDA header ...
Setup and Quick Reference Guide - Page 37
...In the search results, select the option that shipped with your computer.
The computer is either turned off or is not receiving power. • Reseat the power cable in a program, ...the remaining troubleshooting steps.
For additional safety best practices information, see your Service Manual on support.dell.com . IF T H E POWER LIGHT IS OFF - Troubleshooting Tips
CAUTION: Always unplug your...
Setup and Quick Reference Guide - Page 38
...• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
• Ensure that any expansion cards, including graphics cards.
ELIMINATE I N G B ...
• Ensure that the processor power cable is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are...
Setup and Quick Reference Guide - Page 39
...the memory you are using to see if that shipped with the memory.
• Run the Dell Diagnostics (see "Specifications - IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat the memory...are not using is successfully communicating with your computer. Mini Tower Computer" on page 41). Desktop Computer" on page 41). Lockups and Software Problems
NOTE: The procedures in this document ...
Setup and Quick Reference Guide - Page 40
A program is installed and configured properly.
40
Troubleshooting Tips
If you are unable to run the software. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - A solid blue screen appears TURN THE COMPUTER OFF -
If necessary, uninstall and then reinstall the program. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING...
Setup and Quick Reference Guide - Page 41
... that no diagnostics utility partition has been found, run the Dell Diagnostics from the Start menu, go to a working electrical outlet. 2 Turn on (or restart) your computer.
Select Diagnostics from the Start menu.
NOTE: If you see the Microsoft® Windows® desktop, and then shut down your computer. To enroll for your...
Setup and Quick Reference Guide - Page 42
... down and restart the computer. NOTE: The next steps change the boot sequence for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you see the Microsoft® Windows® desktop;
If
multiple versions are listed, select the version that appears and press .
5 Type 1 to start the CD...
Setup and Quick Reference Guide - Page 43
...; If an exclamation point is next to the device name, you are an administrator on page 43). Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer might not work correctly. Returning to a Previous Device Driver Version...
Setup and Quick Reference Guide - Page 44
...Restore" on page 43)
• Microsoft System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If it does not, start Windows ... you want to a Previous Device Driver Version" on page 46)
1 With the Windows desktop displayed, insert your Drivers and Utilities media.
The drivers that are used by your computer ...
Setup and Quick Reference Guide - Page 45
... Operating System
You can use it to the same operating state as the first solution for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to restore your operating system. However, using the Operating System media deletes all data on the hard drive...
Setup and Quick Reference Guide - Page 46
...computer. 2 When the Dell logo appears, press ...Dell Factory Image Restore. NOTE: The User Account Control window may not be available in this document were written for example, documents, spreadsheets, e-mail messages, digital photos, and music files) on the screen. Using Microsoft® Windows® System Restore
NOTE: The procedures in certain countries or on certain computers. 1 Turn...
Setup and Quick Reference Guide - Page 48
... 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer. NOTE: Depending on the region from CD-ROM...; Windows® desktop;
If you wait too long and the operating system logo appears, wait until you requested the media, the Dell Drivers and Utilities media and Dell Operating System media ...
Setup and Quick Reference Guide - Page 49
...: Some features or media may be optional and may not ship with your computer.
NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may ship with your computer.
Drivers and Utilities Media
• A diagnostic program for your computer...
Setup and Quick Reference Guide - Page 53
... 57. For the telephone number to the questions most frequently asked by Dell customers about their laptop and desktop computers.
For the telephone number to support.dell.com, or you have a problem with your order, such as your password
AutoTech Service
Dell's automated support service-AutoTech-provides recorded answers to call for your touch...
Setup and Quick Reference Guide - Page 55
... information during operations, or try other troubleshooting steps possible only at or near the computer.
The code helps Dell's automated-support telephone system direct your call more efficiently.
Getting Help
55 If possible, turn on your computer before you call. Ensure that shipped with your computer. You may also be asked for...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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