DIRECTV D11 Support Question
DIRECTV D11 Support Question
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Question posted by katrimann on July 25th, 2014
Directv Receiver Model D11 Will Not Power On
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Current Answers
Answer #1: Posted by freginold on September 17th, 2014 6:27 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, first check the power to the box, make sure the plug is attached securely and the outlet has power. Then check the vent on the box to be sure it is not blocked -- if it is, the insides may have overheated. Check and clean the vent and fan, then try to turn it on again. (If the box feels hot, wait for it to cool down a bit then try.) If you can’t get inside the box to clean the fan, you could spray it with some compressed air.
If the box still won't turn on, you will probably need to replace it.
If the box still won't turn on, you will probably need to replace it.
Related DIRECTV D11 Manual Pages
System Manual - Page 5
... of TV programming, satellite music and a great selection of the biggest box office movies from pushing the POWER button to searching for and finding your receiver was designed to the DIRECTV Family! Now that you are ready to the DIRECTV® HD Receiver and the DIRECTV® Receiver.
Getting Connected
If a professional installed your DIRECTV® Receiver, you 're plugged...
System Manual - Page 10
..., liquid has been spilled or objects have fallen into your safety. Safety & Care
Your DIRECTV® Receiver has been designed and manufactured to avoid injury from being walked on the rear panel of the...use of the obsolete outlet. 10) Protect the power cord from tip-over. 13) Unplug this apparatus near any heat sources such as power-supply cord or plug is required when the apparatus ...
System Manual - Page 11
...; Do not pick up or otherwise move your warranty. Also, never spill liquid on the receiver, and do not operate the DIRECTV® Receiver on the apparatus. Note to Satellite Dish Installer: This reminder is also recommended. • Don't overload power outlets or extension cords, which , by the party responsible for example, kitchen sink, bathtub...
System Manual - Page 14
...POWER (PWR) button and Mode Switch to operate your TV.
If the light flashes several times for just one press, it off or on or off (for any other reason, press MENU, select "Parental, Fav's & Setup," then "System Setup," then "Remote Control" (SD Receivers... (size AA) are getting low and need to control your DIRECTV® Receiver. The mode switch must always be in a position that has...
System Manual - Page 29
..., select "Customer Care & Help" and then select "Help".
On HD Receivers (except model H20) "Help" can be found under "Parental, Fav's & Setup."
Channels & Program Info 29 Menu
DIRECTV® HD Receiver Menu
DIRECTV® Receiver Menu
4
5
6
Chapter 2 - Caller ID
Contains a log of help topics and frequently asked questions that explain how to Caller ID phone service...
System Manual - Page 54
... receivers and TV models. you may restrict viewing or recording with your digital satellite receiver;...receiver (or any other cables.
54 DIRECTV® NON-DVR USER GUIDE SD receivers do not support HDMI, component video or digital audio. Connections
Connections for Auxiliary Equipment
If you upgrade your TV, get a new DIRECTV Receiver, or add new equipment such as a TV or VCR) to the AC power...
System Manual - Page 55
... of TVs and auxiliary equipment, it is also found on newer surround sound and DVD equipment. (Not available on SD receivers.) RCA outputs provide good audio quality and are found on older auxiliary equipment. Settings 55
4
5
6
Several models of DIRECTV Receivers are so many makes and models of the possible connections between them and your...
System Manual - Page 65
... not available on your remote is helpful to know the model number as well as your TV, DVD, VCR or Stereo. However, you can also program the AV1, AV2 and TV positions to control other equipment such as the brand of your DIRECTV receiver. See Appendix 2 for details. From System Setup, select "Remote...
System Manual - Page 71
... the power cord of these:
Press the red RESET button. If the problems persist, try reauthorizing your receiver.
Help & Troubleshooting 71 Wait for 15 seconds, then plug it in this will need to be logged into your receiver's front panel, or on directv.com to be acquired. Depending on your model of the DIRECTV® Receiver. You...
System Manual - Page 73
... run a basic diagnostics check on your DIRECTV Receiver. Slide the mode switch to the DIRECTV position to have problems, call DIRECTV Customer Service at 1-800-531-5000. 8. Select "Run System Test". Turn on your remote, then select "Run Test". 6. If you continue to put the remote control in satellite receiver-controlling mode, then press MENU. 3.
If...
System Manual - Page 74
...about to begin, so the receiver is on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Possible Causes: - DIRECTV® Receiver turns on the remote to... Guide Data / Data From Satellite
While the "Acquiring Guide Data" or "Acquiring Data From Satellite" message is changing channels to turn off the TV's timer.
74 DIRECTV® NON-DVR USER GUIDE...
System Manual - Page 75
... whose signal is on a different input source than what you toggle between different video sources. Check that DIRECTV® Receiver and TV are not powered on . - If snowy screen, make sure your TV is displayed on your DIRECTV remote to your connections and cables. Help & Troubleshooting 75
4
5
6 Your TV may be programmed to view...
System Manual - Page 76
... batteries -
Remote batteries are dead. - Possible Causes: - Receiver or power strip is not plugged in to receiver. - Solution: - Wall outlet is not turning on with either the remote or from the front panel. Frequently Asked Questions
DIRECTV® Receiver will not turn on
Your receiver won't turn on the receiver:
• Make sure mode switch is all...
System Manual - Page 77
... limits are affected. - Parental viewing limits may have been activated due to a power surge. - Ensure that your receiver has plenty of the receiver. - Help & Troubleshooting 77
4
5
6 Consult an electrician if the problem is on your DIRECTV® Receiver. Chapter 5 - Possible Causes: - Chapter Chapter Chapter Chapter Chapter Chapter
1
2
3
Frequently Asked Questions...
System Manual - Page 78
... the program source (for example, you see a message that blocks your signal should contact a professional to remove them or a
DIRECTV Installer at 1-800-531-5000 to realign your DIRECTV® Receiver and the satellite dish for loose or broken
connections. - You can also check all the cable connections between your dish or call us...
System Manual - Page 84
... for all labor charges. When the warranty on the original product expires, the warranty on the replacement product also expires. Limited 90-Day Warranty
DIRECTV warrants your DIRECTV® Receiver (Models D and H) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of the product...
System Manual - Page 89
... not expressly approved by ACTA. The user may be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by ...the following measures:
• Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into an outlet on ...
System Manual - Page 105
... the resolution. DOOR PANEL - Appendix 1: Receivers Front and Back Panels
1. Your receiver still tunes and receives messages when powered off . The infrared sensor picks up the main menu to the
next available resolution: 1080p, 1080i, 720p, 480p and 480i (older models may have these indicators.
9. RES (Resolution) -
Displays the DIRECTV Active Channel - You cannot have an...
System Manual - Page 109
... a key on -screen highlight up commands from the remote control. 3. POWER - DOOR PANEL - GUIDE - Move the on the remote to access settings and services. 5. ACTIVE - Your DIRECTV® Receiver still tunes and receives messages when powered off . The access card slot, RESET button, receiver ID and model number are located behind the door panel.
109 The infrared...
System Manual - Page 111
... second RCA-type composite VIDEO jack
to the satellite dish antenna. 2. USB PORT - For future use a surge protector to enable DIRECTV CINEMA and Pay Per View purchasing and
Caller ID (if your TV or VCR using RF coaxial cable from power spikes.
111 POWER - PHONE - Connects the DIRECTV Receiver to a telephone wall jack to safeguard your...
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