Why Will My New Remotes Not Turn My 2 Tv's On And Off?

The remotes for the new device boxes that have just been activated will not turn my 2 TVs on or off. They will change the channel and the volume. I have had a technician here today and he says there's nothing he can do until comcast improves the remotes. When will that be? This is ridiculous to have to use 2 remotes, one to turn off and on and one to change the channels and volume. Will Comcast decrease my charge for service since this new equipment is faulty?

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