Question posted by mkelley20 on March 17th, 2014

Unable To Access Account Information Online

Please advise if there is a problem with the Comcast website. I have chatted this morning with a customer service rep who changed my password, but I'm concerned that my account may have been hacked. Every time I try to get onto any Comcast page including "contact info" I get a "404 - File or directory not found" notification page. Please advise, Megan Kelley

Current Answers

Answer #1: Posted by TheWiz on March 17th, 2014 8:20 AM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

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The website appears to be working fine. Make sure you're signing in at the correct place. Click here to go to the Comcast sign-in page.

Answer #2: Posted by pellkiness on March 17th, 2014 8:25 AM
pellkiness

Member since:
June 22nd, 2010

Points: 2,988,850
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The website is NOT working fine. I am having the same problem with the Contact Us page. Wait a while a try again, it's probably just temporary.

Comcast Knowledge Base Results

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  • Comcast Web Services Terms of Service and Privacy Policy FAQs
    ... authorize Comcast to make clear to use the Comcast Web Services or have questions or concerns about you have agreed to allow the information to be able to be accessed at and the dating site found below : "Comcast Web Services" means the Websites Comcast.net, Xfinity.com, customer.comcast.com, Fancast.com, Plaxo.com, Tunerfish.com, ...
  • Comcast Digital Voice Features Quick Reference Guide
    ... Click on the name of the feature to access additional information.  Feature  Activate  Deactivate  Online Access Available Call Forwarding Selective  *63  *83 Yes Call Forwarding Variable  *72  *73 Call Waiting      *70 Not at this time Call Return  *69  *89 Repeat Dialing...
  • Can I purchase pay-per-view events or movies from your web site?
    ...All it takes is as easy as choosing the program, selecting a start time and confirming the order.  Can I purchase pay-per-view events or...button on your web site? NON-DIGITAL CUSTOMER PPV ORDERING INSTRUCTIONS Tune to your Sneak Prevue channel for showtimes and ordering information Select movie Call your local Comcast Customer Service at a future time, highlight "buy PPV event" and press ...

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