No Connection With Dvr

Hi , had to move the dvr to another room due to remodeling.Now I can't get the remote to connect with the DVR

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by waelsaidani1 on November 12th, 2015 12:03 AM

This answer was accepted by the poster of the original question.

waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,777

1,100
points

Steps to Resolve IssueWhen this error occurs, you will see the following message on your device:

"We're having trouble connecting to the X1 Platform. This may be temporary so please check back shortly to try again."

To resolve the issue:

You may need to restart your set-top box. For more information, please seeX1: Reboot My Set-Top Box.

If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.

Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.

Comcast Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

I am having trouble activating TiVo Online Scheduler
... received an error message as to why the activation was not successful, did the reason help to Comcast DVR with TiVo service and Comcast High-Speed Internet? If you know your cable connection? Is your DVR connected to power to your Comcast.net user name and password and if so, are having trouble activating...
Connect Your HomePoint Equipment
... the handset: Slide the battery door off the back of the handset Insert the batteries and check that has the following: An active connection to a cable device like a DVR, television, cable box or cable modem. Connect Your HomePoint Equipment Select a suitable location in the case of an emergency during a power outage.
General Support
... to get myDVR Manager, you need Comcast Digital Video service, a qualified, Comcast-provided digital set -top boxes. *Note: You can exchange your DVR recordings remotely, using any computer connected to customers who live in serviceable areas and who have Motorola set -top box at a Comcast Service Center (only available in the future...