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Canon imageCLASS MF5950dw Support Question

Canon imageCLASS MF5950dw Support Question

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Question posted by lmcfall on October 13th, 2014

One Client Can Not Receive A Fax From Us.

My machine [MF5960dn] sends signal but disconnects before his machine receives signal. He does not have an issue with any other fax macines but mine.I have no issues with any other clients fax machine other than this one. I cant find the solution in manual.

Current Answers

Answer #1: Posted by TheWiz on October 13th, 2014 7:22 AM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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I highly doubt the issue is on your end. It's much more likely that the problem is on the receiving end. It's possible his fax machine is blocking your number.

Related Canon imageCLASS MF5950dw Manual Pages

imageCLASS MF5960dn/MF5950dw Starter Guide - Page 15

... answer phone manually? To turn off the telephone ringer, see "Incoming Ring" in the auto receive mode, the telephone rings when receiving a fax or telephone call. You can specify how the machine should operate for fax only (no telephone)? Do you want to telephone calls using the built-in the e-Manual. To turn off the...
imageCLASS MF5960dn/MF5950dw Starter Guide - Page 16

... selected. Yes No Press [OK]. Turn the main power OFF and ON to take effect. Restart the machine for at least 10 seconds, and turn it does not receive faxes automatically. Press [ ] to A Connect the telephone line using the jack. 3. Connect the telephone line. Follow illustrations on the next screen: Connect line to...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 4

...Send Fax driver screen Forwarding the Received Fax For details, see "Fax" in a computer. * If you are a Macintosh user, see the following. • To install the Fax Driver → Starter Guide or Fax... utilize in the Address Book By registering destinations for when sending a fax. The machine is a quick overview of highlighted fax features that are a variety of this manual as well ...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 9

... Checking and Canceling Fax Jobs 6-18 Combining and Printing the Received Documents You Saved 6-18 Checking and Deleting Received Faxes 6-19 Checking the History of Received/Sent Faxes 6-20 Changing the Default Fax Settings 6-21 Changing Fax Settings (Settings that Can Be Specified Using the [Menu] Button) 6-22 The steps to take for configuring the send settings 6-22 Options...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 20

...otherwise reproduce any interference received, including interference that to comply with class B limits in advance with the limits for the machine. B. A single ...without Permission of Copyright Owner FCC (Federal Communications Commission) imageCLASS MF5960dn: F161302 imageCLASS MF5950dw: F161302 Contains Transmitter Module FCC ID: AZDFM48944 This device...Issued by law and may apply.
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 21

... communications equipment and the sending and receiving of the FCC rules and...send nonstandard signals to individual telephones for servicing of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send...disconnect the equipment from your facsimile unit. Excessive RENs on the first page of this equipment (imageCLASS MF5960dn/MF5950dw...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 42

... size of paper can be loaded also in the optional paper drawer (Drawer 2). *2 Can be used for automatic 2-sided printing. *3 Can be used for printing received faxes, reports, or lists. *4 Make sure the flap is Letter.
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 89

... Checking and Canceling Fax Jobs 6-18 Combining and Printing the Received Documents You Saved 6-18 Checking and Deleting Received Faxes Checking the History of Received/Sent Faxes Changing the Default Fax Settings 6-19 6-20 6-21 Changing Fax Settings (Settings that Can Be Specified Using the [Menu] Button) 6-22 The steps to take for configuring the send settings 6-22 Options...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 96

... the steps in the feeder. NOTE Restrictions when sending faxes manually When placing documents on the platen glass, only one page can receive a fax using the numeric keys. Hook Start 1 Press [ ]. 2 Press [ ] (Hook) and check for a dial tone before checking for a dial tone, your faxes. When the machine is connected to a dial-up the handset. ] (Start...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 99

... using "Incoming Ring." When the call is a voice call is a fax The machine receives the fax automatically. The default setting is connected to use. An incoming call rings for receiving faxes. Auto mode You can start talking. * You can the incoming call is a fax The machine receives the fax automatically. Operation for when an incoming call is . When the call...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 100

... You can receive faxes automatically (The telephone rings on an incoming call is a fax The machine receives the fax automatically. When the call ). For more information on an incoming call, go to the option. Operation for when an incoming call is . When the call is a voice call You can start talking as is received An incoming call...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 101

... on the ring pattern and sorts out whether an incoming call is a fax or voice call is a fax You can receive faxes automatically. When the call is a voice call is a fax The machine receives the fax automatically. Manual mode Pick up to receive faxes remotely. Set the fax ring pattern that matches the ring pattern of unanswered calls. The telephone's built...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 102

... [OK]. -- : Disconnect the call. -- : Receive an incoming fax. 5 Select using [ ] or [ ] and press [OK]. RX Mode Auto Fax/Tel Auto Switch Manual Answering Machine 4 Select the option ...machine behaves when an incoming call comes. Changing the Receive Mode Select the receive mode that you select Select a ring pattern using [ ] or [ ] and press [OK]. Keys to be able to send or receive faxes...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 103

...server, the document is selected You can manually forward it to forward. When is converted to transfer received documents. Printer Settings Adjustment/Maintena... System Settings Security Settings Communication Manag... CANON03 0011223... Forwarding Settings Forwarding Received Faxes Stored in memory, you can specify where to a specified destination. Keys to when it is stored...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 104

... this operation Menu 4 Select the job that document is in the middle of receiving another fax • The machine starts printing a job after it has received a fax RX Job Status 12:52AM Receiving 12:54AM Waiting:RX 5 Select using [ ] or [ ] and press [OK]. Printer Settings Adjustment/Maintena... System Settings 3 Select using [ ] or [ ] and press [OK]. Select Country...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 107

... and Deleting Received Faxes Check the details of printing during receiving. "Combining and Printing the Received Documents You Saved" (→P. 6-18) Keys to be used for this operation Status Monitor/Cancel OK 1 Press [ ] (Status Monitor/Cancel). 2 Select using the numeric keys and press [OK]. Details Job Number: 0004 Status: Receiving 6-19 Printer Settings Adjustment/Maintena...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 110

..."(→P. 6-22) "Options" (→P. 6-22) " The steps to take for configuring the receiving settings" (→P. 6-24) "Options" (→P. 6-22) " The steps to take for configuring the system settings" (→P. 6-26) "Options" (→P. 6-22) The steps to take for sending and receiving faxes. The procedure is complete. For details on the screen after you have...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 113

.... Ring Times: On 1 to 2 to . This option can set to receive a fax. It helps in minimizing sending errors caused by poor telephone line conditions. You can be enabled when the is...Settings (Bold: Default setting) Off Print on both sides of paper. The machine automatically starts receiving a fax after the specified length of time. 2-Sided Printing Enable this option to print...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 114

...Select using [ ] or [ ] and press [OK]. On The machine continues printing received faxes. 5 Select using [ ] or [ ] and press [OK]. Fax Settings TX Start Speed RX Start Speed 6 Select the send start speed using [ ] or [ ] and press [OK]. ...→ Settings (Bold: Default setting) Off The machine does not continue printing received faxes. Printer Settings Adjustment/Maintena...
imageCLASS MF5960dn/MF5950dw Basic Operation Guide - Page 128

...OFF the power switch and disconnecting the power cord. • Use a soft cloth to close the menu screen. The cleaning begins. Start NOTE About sending or receiving faxes When the power plug is...stored in feeder. These materials tend to stick to wash it is unplugged, the machine cannot send or receive faxes. The toner sets onto hands or into clothing If toner gets on your fingers ...

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