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Canon imageCLASS MF4770n Support Question

Canon imageCLASS MF4770n Support Question

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Question posted by carnelian33 on March 4th, 2013

Brand New Mf4770n Paper Jam Unending Issue!

Hello, my printer arrived brand new out of the box and I had not a problem setting it up, until I tried to print and the first test I got a paper jam. The paper appears to be "bitten" at the top end and even though I do a step by step clearing of the issue, following the directions closely, it repeats itself, again with a bite mark and partial rip of the sheet of paper (the edge closest to the mouth of the printer feed roller). So, although I got this brand new printer I have yet to be able to print. Argggghhhh! HELP PLEASE!

Current Answers

Answer #1: Posted by effortissues on June 3rd, 2013 5:17 PM
effortissues

Member since:
June 3rd, 2013

Points: 10
110
points
I had that same issue with my imageclass mf4880dw, I even returned the first one i bought thinking it was a fluke.  It was actually a square border around the rollers under the toner cartridge.  All you have to do is remove the toner cartridge, you can see the bright orange border plain as day, pull that orange rectangle out of there and the printer should work as advertised.

Related Canon imageCLASS MF4770n Manual Pages

Operation Guide - Page 8

... Key 77 Scan a Document with the MF Toolbox 78 Configuring Scan Settings Using the MF Toolbox 80 Scan a Document with the Scanner Driver ...Settings Using the Remote UI 92 Troubleshooting Clear Jams 94 Clearing Document Jams in the Feeder 95 Clearing Paper Jams Inside the Machine 96 Resolve a Displayed Message 100 Resolve an Error Code 101 Improve Output Quality 102 Resolve a Problem...
Operation Guide - Page 10

...or transport the machine. Document guides Adjust these handles to clear paper jams (→P.95). Lift handles (left, right) Hold these guides to fit the paper. 10 Feeder cover Open this tray. Operation panel Use the ...into the machine (→P.20). Multi-purpose tray Load paper one by one manually (→P.24). Tray extension Pull out to control the machine (→P.14).
Operation Guide - Page 12

Interior Toner cover Open this cover to access the toner cartridge or clear paper jams. Paper exit guide Open this guide to clear paper jams (→P.96). Toner guides When inserting the toner cartridge, fit the protrusions on the toner cartridge into these guides (→P.88). 12
Operation Guide - Page 13

... the Canon Customer Center. LAN port Connect to a computer via a LAN cable. LINE Rating label The machine's serial number (consists of this cover to clear paper jams when using the 2-sided copy function (→P.99). 13 External device jack Connect an external telephone. Power socket Connect the power cord. Write the serial...
Operation Guide - Page 19

..., or correction fluid on the document is completely dry. • To prevent paper jams in the feeder, place a document on the platen glass when using the following types of plain paper in the same size, thickness, and weight: Check available documents MF4890dw MF4880dw/MF4770n Size (Width X Length)  NN  NN  NN Min. Wrinkled or creased...
Operation Guide - Page 21

... too tight, this may result in IMPORTANT misfeeds or paper jams. IMPORTANT • While scanning documents, do not add or remove documents. • When scanning... is scanned repeatedly, the paper can become wrinkled, earmarked, or torn, which may result in paper jams. 21 Basic Operation 4 Neatly place the documents face up. • Place ...
Operation Guide - Page 22

If the setting is different from the size of paper is not performed correctly. 22 If you load inappropriate paper repeatedly, this may cause paper jams. 1 Step Check if the type of the loaded paper, an error message appears, or printing is appropriate. For details about the available paper or precautions, see [Basic Operation]  [Loading paper] in the same size...
Operation Guide - Page 24

...-Purpose Tray 1 Spread the paper guides a little wider than the paper. 2 Gently load the paper into the paper cassette with the print side face up, and adjust the paper guides tightly to the width and length of the paper. 3 Specify the loaded paper size and type (→p.26). 24 Loading Paper in misfeeds IMPORTANT or paper jams. 5 Close the dust cover...
Operation Guide - Page 30

Make a Basic Copy 1 Place your documents (→p.19). If the document guides are too loose or too tight, this may result in IMPORTANT misfeeds or paper jams. 2 Switch to the Copy mode (→p.16). 3 Enter the desired copy quantity (1 to 99) with the alphanumeric keys. • Press [ ] (Clear) to delete the entered ...
Operation Guide - Page 55

...When all pages are too loose or too tight, this may result in IMPORTANT misfeeds or paper jams. 2 Switch to highlight the size of reattempts is processing or waiting. 55 The default ...document, and then press [OK]. 2. To change the default settings, press [ ] (Menu)    , and then change the setting to highlight , and then press [OK]. Press [▲] or...
Operation Guide - Page 93

Troubleshooting This chapter describes how to clear paper jams and offers solutions to problems you may be having. Clear Jams 94 Clearing Document Jams in the Feeder 95 Clearing Paper Jams Inside the Machine 96 Resolve a Displayed Message 100 Resolve an Error Code 101 Improve Output Quality 102 Resolve a Problem 104 93
Operation Guide - Page 94

...set the toner and cause it into contact with your skin or clothing. Press [ ] to avoid paper cuts. IMPORTANT If the jammed paper is torn: Remove all scraps of paper ...end of paper remain inside the machine. Paper jam. Be sure to remove it. • Fan the paper stack and tap the edge on a flat surface to align the paper before loading it to the displayed message. Clear Jams When appears...
Operation Guide - Page 96

Clearing Paper Jams Inside the Machine Follow the procedure below to remove jammed paper. 1 Step Check and remove the jammed paper inside the machine. 1 Lift the scanning platform, and then open the toner cover. 2 Remove the toner cartridge. 3 Remove any jammed document by pulling it gently. 3 Close the feeder cover. MF4880dw/MF4770n 1 Open the feeder cover. 2 Remove any jammed paper by...
Operation Guide - Page 98

Touching the fixing unit (A) may damage the machine. 2 Step Check and remove the jammed paper in the paper cassette. 1 Remove any jammed paper by pulling it gently. 2 Lift the dust cover, and then remove any paper loaded in the paper cassette. 3 Remove any jammed paper by pulling it becomes very hot during use. Touching the transfer roller may cause burns...
Operation Guide - Page 100

... distributed inside the cartridge, it can appear. If this message can be used ...Print pages successfully scanned or cancel the job. • Split the job into smaller subsets or reduce the scanning resolution and try to be stored in the memory without being printed... the loaded paper (→p.26). • When printing with the printer driver, verify that the paper size setting on the screen...
Operation Guide - Page 102

...;p.22). • Print a test page with new paper. • Change the setting from the operation panel. 102 Improve Output Quality Follow the recommended actions for each symptom to the hand. If you cannot solve the problem with new paper. • Check the toner level (→p.87). • If printing high-contrast documents from a computer, open the printer driver and select...
Operation Guide - Page 103

Action • Verify that the appropriate paper is being used (→p.22). • Print a test page with new paper. • If the machine is not in use for a long time after the toner cartridge has been replaced, change the settings from the operation panel. • When copying, change the settings from the operation panel. • When faxing, change...
Operation Guide - Page 108

.... • You may be modified or discontinued without notice. We appreciate your telephone. PROGRAM Packaging Option A-1: Single Box Return • Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from the new cartridge's box. • Place the empty cartridge in the U.S. The Clean Earth Campaign THE Canon CARTRIDGE RECYCLING PROGRAM The...
Operation Guide - Page 109

... (3,302 mm) If your new cartridge. CANADA PROGRAM-CANADA PROGRAMME Option A: Single Box Return • Repackage the empty cartridge utilizing the wrapper and pulp mould end-blocks from this option as ...new cartridge's box. • Place the empty cartridge in serious accidents. 109 For Alaska and Hawaii: Canon set up a cartridge shipment if they do not already have their collection box...
Operation Guide - Page 111

...; Passports • Immigration Papers • Internal Revenue Stamps (canceled or uncanceled) • Bonds or Other Certificates of Indebtedness • Stock Certificates • Copyrighted Works/Works of Art without Permission of Copyright Owner FCC (Federal Communications Commission) imageCLASS MF4890dw: F164002 imageCLASS MF4880dw: F164002 imageCLASS MF4770n: F164102 Contains Transmitter...

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Paper Keeps Jamming From The Cassette Even After I Clear The Paper...
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(Posted by kmverderame 11 years ago)
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