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Canon VIXIA HF M500 Support Question

Canon VIXIA HF M500 Support Question

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Question posted by perkpeach on January 12th, 2022

Video Wont Play

I have owned canon camcorders for years and have never had issues of replay on laptop, but I am having an issue with this camcorder. I have tried 2 separate cards and it is not working. What am I missing

Current Answers

Answer #1: Posted by SonuKumar on January 13th, 2022 8:07 AM
This answer was accepted by the poster of the original question.
SonuKumar

Member since:
May 9th, 2021

Points: 16,592,900
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Solution

Open the LCD panel and power on the camcorder.

Touch the Home icon.

Drag left or right to display Other Settings.

Touch Other Settings.

Touch the wrench icon to display the System Setup menu.

Drag the menu down to display Reset All.

Touch the highlighted section to select it.

https://support.usa.canon.com/kb/index?page=content&id=ART100615


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Canon VIXIA HF M500 Manual Pages

VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 3

...Camcorder, VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500...of the IC radio frequency (RF) Exposure rules. Canon U.S.A., Inc. If this equipment does cause harmful ... Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment ... encouraged to try to correct the interference by one or more of ...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 4

... is located on the back side of the regions listed below. IMPORTANT SAFETY INSTRUCTIONS In these safety instructions the word "apparatus" refers to the Canon HD Camcorder VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500 and all its accessories. 1 Read these instructions. 2 Keep these instructions. 3 Heed all warnings. 4 Follow all instructions. 5 Do not use attachments/accessories specified by...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 5

... the "AVCHD" logo are trademarks of Panasonic Corporation and Sony Corporation. • Manufactured under license from Microsoft. • "Full HD 1080" refers to Canon camcorders compliant with high-definition video composed of 1,080 vertical pixels (scanning lines). • ANY USE OF THIS PRODUCT OTHER THAN CONSUMER PERSONAL USE IN ANY MANNER THAT COMPLIES...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 14

...this manual: When not specified as "memory card" or "built-in this manual are used interchangeably with a still camera. Conventions Used in this Manual • IMPORTANT: Precautions related to the camcorder's operation. • NOTES: Additional topics that.... About this Manual Thank you use the camcorder and retain it for purchasing the Canon VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500.
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 17

... Startup Guide for details about the supplied software. • Canon VIXIA CD-ROM. These music files are supplied with the camcorder: • PIXELA CD-ROM - -/, You can be used with the supplied PIXELA's software. This service may not be played back on PDF file). **CANON iMAGE GATEWAY is also supplied. Contains the following CD-ROMs...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 18

Names of Parts Left side view Right side view 9 Aq 1 VIDEO SNAP (video snapshot) button (A 71) 2 HOME (home) button (A 28) 3 U (camera/play) button (A 33) 4 BATTERY RELEASE switch (A 22) 5 USB terminal (A 138, 140, 151, 155) 6 HDMI OUT terminal (A 138, 139) 7 AV OUT terminal (A 138, 140)/ × (headphones) terminal (A ...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 32

... which allows you just prefer not to show off your movies and you concentrate on HDTVs. Camera mode (AUTO mode) Operation Let the camcorder take care of most of data the movie is designed for playback on recording (A 45). ...movies in MP4, your recordings a cinematic look and use cinema-look amazing when played back on the Web. 32 Š Preparations Next, set the recording standard.
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 33

... (A 54). You can adjust the video quality using the r > [Recording Mode] setting. • Some portable devices may not be the same currently used for recording. NOTES • You can press T when the camcorder is off to switch the camcorder between camera (recording) mode and playback mode. Playback Press the camera/play back MP4 movies recorded with...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 82

... audio player to the memory card in memory. POINTS TO CHECK • To play back scenes or a slideshow of the Supplied Music Tracks as Background Music The supplied VIXIA CD-ROM contains 3 music ... You can use your preference. Operating modes: Using One of photos recorded on the memory card, you can mix the original audio and the background music and adjust the background music mix ...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 85

... erase any music files you use copyrighted songs and music tracks in your video creations, remember that music under copyright may have transferred to the card. (-/, The music files that contains the recordings you want to play back with the video not linked to the external audio 7 Touch a story or scene to the external...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 115

...; After setting [ Audio Scene] to [ Custom Setting], if the camera mode is attached to [ Standard]. Level] [Microphone [Auto Wind Attenuator...[ Music] [n] [k [L Low ] [ê [î Wide] (manual): 70 Automatic] Boost HF+LF Range] [ Speech] [n] [k [H High] (manual): 86 Automatic] [é Boost MF ...Video Š 115 NOTES • Audio scenes cannot be selected in Mic Freq.
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 142

.... Playback on an HDTV using the camcorder. 142 Š External Connections On the TV, select as the video input the same terminal to which you play back movies recorded with x.v.Color (A 192) on an HDTV compatible with the Video ID-1 system. NOTES • To correctly play back your memory card on AVCHDcompatible HDTVs and digital recorders...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 161

...the card manufacturer. We recommend powering the camcorder using an Eye-Fi card: - Also note that an approval is required to upload video files. External Connections Š 161 IMPORTANT Using an Eye-Fi Card &#... the card is not permitted. ing wireless transfer). In case of an issue with an Eye-Fi card, please check with the card manufacturer. • Do not use Eye-Fi cards on ...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 192

... function to record video only when you intend to play back your recordings on an HDTV compatible with a larger number, a new file will be used on the memory card. If recordings made with the same file number will have the file name "MVI_0107.MP4". [External Hard Drive Info]: When the camcorder is "IMG_0107.JPG...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 207

.... An error occurred when trying to [Normal] or [Bright]. Screen displays turn on and off then on screen. - sult a Canon Service Center. ‹ appears on the screen and the camcorder does not operate properly. - Change the position of fluorescent, mercury or sodium lamps. Video noise appears on again. The camcorder has become hot while in...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 209

...card. - The camcorder is connected using the supplied HDMI cable, but HDMI-CEC does not work (cannot play back using the supplied HDMI cable, but there is no image on the TV screen. - Disconnect the supplied HDMI cable and then restore the connection or turn off the camcorder...conditions. - The camcorder is not set to the video terminal to the camcorder. Connect the camcorder to [On]. -...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 210

Try using a card reader to [Off] (A 179). - Remove any objects between the camcorder and wireless access point that may play back movies in standard definition. - Turn off the wireless functions of other wireless devices other than the DLNA-compatible device being used for playback. - If these do not solve the issue, the cause may interfere with...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 216

... SD there are scenes recorded with this camcorder cannot be divided with this camcorder cannot be played back. The data transfer rate was too high for the memory card in any one rated SD Speed Class 2, 4, 6 or 10. - Replace the memory card with this camcorder cannot be deleted with this camcorder. - Scenes that were edited using the...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 230

...To purchase this accessory, contact your Canon camcorder by the malfunction of non-genuine Canon accessories (e.g., a leakage and/or explosion of... 1 minute). Look for your local Canon office. 4 Battery Packs When you...Canon U.S.A. When you use and charge these battery packs with camcorders and chargers compatible with the mini advanced shoe. Canon shall not be attached to this camcorder...
VIXIA HF M50 / HF M52 / HF M500 Instruction Manual - Page 236

... camcorder's image data at the time of shooting is a standard for Camera File system), compatible with the [PF24], [PF30] frame rate are approximate figures. LP mode: 3 hr. Commercially available 16 GB memory card... min. 236 Š Additional Information FXP mode: 2 hr. 5 min. Specifications VIXIA HF M52 / VIXIA HF M50 / VIXIA HF M500  - FXP mode: 1 hr. SP mode: 2 hr. 20 min.

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