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Canon PIXMA MX360 Support Question

Canon PIXMA MX360 Support Question

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Question posted by yhaendler on April 24th, 2014

Scanner Not Detected

Hello, Maybe I wrote before. My Canon Pixma MX360, purchased new, about 10 months ago, is ok (printer and fax) except the scanner. I can't figure out what happened 3 weeks ago but since than it dosn't work. I work with windows 7. I reloaded the original driver twice but nothing happens. The W7 doesn't detect any scanner. Thanks in advance for your help, Yehuda Haendler

Current Answers

Answer #1: Posted by TheWiz on April 24th, 2014 7:36 AM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
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I recommend calling Canon at 800-652-2666 so they can walk you through some troubleshooting.

Related Canon PIXMA MX360 Manual Pages

MX360 series Getting Started - Page 31

... (AE copy) Reduction/Enlargement 25 % - 400 % (1 % unit) Fax Specifications Applicable line Public Switched Telephone Network (PSTN) Scanner driver TWAIN/WIA (for Windows 7/Windows Vista/Windows XP) Maximum scanning size ...10.5 or lower to Mac OS X v.10.6, install software bundled with the Canon inkjet printer. • Internet Explorer 7 or later (Windows), or Safari 4 or later (for Mac OS X v.10...
Selecting Best Receive Mode - Page 1

Selecting The Best Receive Mode & Phone Line Configuration MX360 Click Here to Begin
Selecting Best Receive Mode - Page 5

Are you are not home. No additional phone services are able to receive fax calls even when you able to Restart I can place the answering machine and the MX360 in the same room I must have the answering machine in a different room Click Here to place your answering machine and the MX360 in the same room? With an answering machine connected to the MX360 you are required.
Selecting Best Receive Mode - Page 6

... away: • The answering machine will answer the call. • If fax tones are heard by the MX360 it will receive the fax document. The best receive mode for your answering machine answer the call and receive the fax document. Click here for fax tones. • When the tones stop hang up the handset on...
Selecting Best Receive Mode - Page 7

... not home. Another option is to obtain a "Distinctive Ring" service from your needs Click Here to the MX360. The only way the MX360 can use the MX360 in the default mode ("Tel Priority" Mode) and receive faxes while you are not home is to have the answering machine connected to Restart Click here for...
Selecting Best Receive Mode - Page 8

... such calls as incoming faxes and will answer any calls that ring with the assigned unique ring pattern. What do I need to purchase a distinctive ring service from my phone company? What advantages does this mode? DRPD FAQs What is DRPD (Distinctive Ring Pattern Detection) How will DRPD work? The MX360 will receive the fax document automatically.
Selecting Best Receive Mode - Page 9

... Mode". Click here for Default Mode ("Tel Priority Mode") Setup Directions Click here for Voice Mail users You can use the MX360 in the default mode (Tel Priority" Mode) and receive faxes while you are not home. Recommended options for "Distinctive Ring" & "DRPD Mode" information Click here if the options above do...
Selecting Best Receive Mode - Page 10

This option will not be able to receive faxes when you phone provider and set the MX360 to Restart Click here for Default Mode ("Tel Priority Mode") Setup Directions...the options above do not have voice mail or an answering machine You can use the MX360 in the default mode (Tel Priority" Mode) and receive faxes while you are home. However, you will allow you to obtain a "Distinctive Ring...
Selecting Best Receive Mode - Page 13

... multifunction can detect this distinctive ring pattern and can provide an additional number that ring pattern as an incoming fax. Only your home phone line with that will ring your phone company can be set to treat all incoming calls with a distinctive ring. Open the DRPD Setup Instructions Return to purchase a distinctive ring...
Setting Default Mode - Page 1

Setting Up Your MX360 or MX410 In Default Mode (Tel Priority Mode) With An Answering Machine Next
Setting Default Mode - Page 19

Step 2 Press the FAX button. Step 1 Turn on the MX360 or MX410 by pressing the ON button. MX360 Previous MX410 Next 19
Setting Default Mode - Page 29

Step 21 Press the OK button Step 22 The screen will return to receive a fax Previous Next 29 Your MX360 or MX410 is now ready to the fax standby screen.
Setting Default Mode - Page 30

... you are away: • The answering machine will answer the call. • If fax tones are home you will: • Pick up the handset on a phone that is connected to the MX360 or MX410. • Listen for fax tones. • When the tones stop hang up the handset on the phone connected to...
Fax Setup Guide - Page 7

Fax to Phone Line Connection Next, connect the other end of the supplied telephone cord to the lower jack (labeled "L") on the MX360 or MX410. Wall Jack Previous (Phone Cord included with Canon printer) Next 7
Fax Setup Guide - Page 9

Step 1 Turn on the MX360 or MX410 by pressing the ON button. MX360 Previous MX410 Next 9 Step 2 Press the FAX button.
Fax Setup Guide - Page 14

Notice that the mode is now set to FAX only mode. Previous Next 14 Step 11 Press the FAX button Step 12 Your MX360 or MX410 is listed on the fax standby screen.
Fax Setup Guide - Page 15

You do not have to be home or interact with the MX360 or MX410 to receive a fax. Previous 15 To Receive A Fax When a call comes in on the fax line, the MX360 or MX410 will answer the call and begin receiving the fax.
DRPD Setup Guide - Page 1

Distinctive Ring Pattern Detection (DRPD) Fax Line Setup Guide MX360 or MX410 Next
DRPD Setup Guide - Page 10

Step 2 Press the FAX button. MX360 Previous MX410 Next 10 Step 1 Turn on the MX360 or MX410 by pressing the ON button.
DRPD Setup Guide - Page 21

... the distinctive ring pattern and will begin receiving the fax automatically. It will answer the call. Previous 21 Step 19 The screen will return to the FAX standby screen and DRPD will be home or interact with the MX360 or MX410 in order to receive a fax. You do not need to be the selected...

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