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Canon PIXMA MG5420 Support Question

Canon PIXMA MG5420 Support Question

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Question posted by suemar on October 24th, 2016

Black Ink Cartridge Not Recognized

I just replaced my black incartridge (270 XL) with a new one that I purchased today. The light does not turn on and I'm getting a message that the printer does recognize this cartridge.

Current Answers

Answer #1: Posted by waelsaidani1 on October 24th, 2016 1:10 PM
This answer was accepted by the poster of the original question.
waelsaidani1

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make sure it is original cartridge, Check the copper banding on each of the cartridges. This is their contact chip and what communicates with the printer. Give them each a gentle wipe with a cloth or pencil eraser to ensure they are clean and dust free.

Reinstall the cartridge to your machine and restart the printer, this should clear the error

Related Canon PIXMA MG5420 Manual Pages

Setup Guide - Page 2

Setup Guide This guide provides information for setting up a network connection for Connection Printer Setup Setup Procedure Selection Push Button Method Standard setup WPS Other setup (Advanced setup) Disable WEP WPA/WPA2 Character Entry Troubleshooting Network Connection Wireless Connection Preparation for the printer.
Setup Guide - Page 3

... to the access point (A) (or wireless network router) you want to connect your printer to. • The configuration, router functions, setup procedures and security settings of the...Connection • Make sure that the printer is turned on the printer. Change the security protocol for Connection Before Starting Wireless Connection Setup 1. b Printer Setup 1. Be sure to the computer...
Setup Guide - Page 4

...Connecting to display the WLAN setup icon. 3. The (blue) Wi-Fi lamp (C) lights up when wireless connection is displayed on the Printer When using WEP key number 2, 3 or 4, select "Advanced setup". Press the ... or button (A) to the Network by Entering the Access Point's Settings Directly on the printer When you are unsure if your access point or router supports this technology, press the Stop...
Setup Guide - Page 5

... (blue) Wi-Fi lamp on pressing the WPS button, refer to the access point. 3. The network connection setup is now complete. For details on the printer flashes while searching for or connecting to the access point manual. 2. Press the OK button on the access point. d-A Push Button Method d Connection Using...
Setup Guide - Page 6

... sure that the network password is case-sensitive. 7. Select Standard setup. 2. Press the OK button. 3. One of the screens below will be displayed on the printer. 5. Character entry is correct. The network connection setup is case-sensitive. 9. Enter the network password (WEP key or passphrase). Character entry is now complete. d-B Standard...
Setup Guide - Page 7

Select WPS. 2. For details on the printer flashes while searching for or connecting to the access point manual. 7. Press the OK button. 5. When the left screen appears, press ... network connection setup is now complete. Select Push button method. 4. Press the OK button. 3. Press and hold the WPS button on the printer within 2 minutes. Press the OK button on the access point.
Setup Guide - Page 11

...to the next character. 3. You can enter the characters when the keyboard is displayed on the printer's LCD. Use the buttons (B) to select a character from the keyboard, then press the OK... Entry You can enter the characters when the keyboard is displayed on the printer. Password entry is case sensitive so press the center Function button (A) accordingly to switch between ...
Setup Guide - Page 12

...then press the left Function button (A) on ? "WPA/WPA2 Enterprise" is already turned on, turn it off, then turn it back on. • Check the access point name/network name and network ... device configured? • Are the access point and printer installed in IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b? The message appears when multiple access points with the access point or...
Setup Guide - Page 14

... there may be accepted. In addition, when using an access point that the MAC address of the printer directly. Follow the procedure below : • If the DHCP function of the access point is inactive,..., check the WEP key (hexadecimal) created automatically on the access point, then enter it on the printer. • For details on how to check the specifications of the access point, refer to the ...
Setup Guide - Page 15

... is inactive, enable the DHCP function and configure wireless connection settings again. • For details on how to check or change the settings of the printer will be other causes. Follow the procedure below : • If the DHCP function of the...
Setup Guide - Page 17

...settings again. The screen appears when an error occurs. If the network device is already turned on, turn it off, then turn it back on only one access point.  Failed to the manual supplied with...setup was not completed within a specified time. • Is the network device (router, etc.) turned on how to check the settings of the access point, refer to connect. The screen appears ...
Setup Guide - Page 18

...; The Target Access Point is Not Detected • Is the network device (router, etc.) turned on . • Check the access point name/network name and network password of the access ... Function button (A) on the printer to search for the access point again. • Select Directly enter the access point name in the Select access point screen. The message appears when multiple access points...
Setup Guide - Page 20

... with the access point or contact its manufacturer. Make sure that the MAC address of the printer. 1. In addition, when using an access point that automatically creates WEP keys, check the ... (hexadecimal) created automatically on the access point, then enter it on the printer. • For details on the printer directly.  The WEP Key is Not Displayed Automatically Refer to the ...
Setup Guide - Page 21

...then press the right Function button. 2. Select Yes, then press the OK button. 8. To specify the IP address of the printer and configure wireless connection settings again. Select Other setup, then press the OK button. 5. In addition, make sure that the... is inactive, enable the DHCP function or specify the IP address (IPv4 only) of the printer, follow the procedure below. 1.
Setup Guide - Page 22

... list If the MAC address filtering is enabled on the access point, change the settings of the printer will be accepted. Select Device settings, then press the OK button. 4. Select LAN settings >...point is not resolved, there may be other than TKIP or change the settings of the printer. 1. If the problem is inactive, enable the DHCP function and configure wireless connection settings ...

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