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Canon IR5000 Support Question

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Question posted by mrdavidmoran on March 13th, 2020

Hf R500 Camcorder Not Usb Recognised. Do I Need Drivers For Windows 7

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Answer #1: Posted by techyagent on March 13th, 2020 10:21 PM

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techyagent

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Follow these troubleshooting steps if the computer does not recognize the USB connection from the camcorder.

Are you using the USB cable that came with the camcorder?
Is the USB cable connected securely to the camcorder and computer?
Are you using the compact power adapter that came with the camcorder?
Is the compact power adapter plugged into a active wall outlet or power strip?
Is the compact power adapter securely connected to the camcorder?
Try changing the camcorder's USB SETTINGS to PC/PRINTER.
Reboot the computer.
Close down all applications and services that may be interferring with the connection.
Disconnect all USB devices from the computer, except the keyboard and mouse and retry the connection.
Does Device Manager recognize the device with no errors or warnings?
- The camcorder will be listed under Disk Drives as CANON VIDEO CAMERA USB DEVICE and under Universal Serial Bus Controllers as Mass Storage Device.
Test the USB port on the computer by connecting a different USB device.
- When testing the USB port on the computer, if the other device operates the USB cable may need to be replaced or the camcorder serviced.
- When testing the port on the computer, if the other USB device does not operate then the issue is being caused by the computer.
Move the camcorder to a different USB port on the computer.
Move the camcorder to a different computer.
If the computer is connected to a network, try disconnecting the camcorder from the network and connect the camcorder to a computer that is not on a network.

You can check this link for downloadable supporthttps://www.usa.canon.com/internet/portal/us/home/support/details/camcorders/consumer/vixia/vixia-hf-r500?subtab=downloads-software

Thanks

Techygirl

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