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Brother International MFC-J6910dw Support Question

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Question posted by info73306 on November 21st, 2015

Thanks For The Link To Brother Site - I Have Done All This But Still Not Worked

Anyone else know how to get past this problem?

Requests for more information

Request from TommyKervz on November 21st, 2015 5:37 AM
Previous was: How Reset Or Deal With 'no Ink Cartridge' Error Notice.

Please standby' another user will have a look at this while I'm still searching for a solution.

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Answer #1: Posted by TommyKervz on November 21st, 2015 5:47 AM

This answer was accepted by the poster of the original question.

TommyKervz

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If you are not using genuine Brother ink, or if you are using a refilled ink cartridge. The machine is designed to detect the ink remaining in Brother-manufactured cartridges. You also have to make sure that ink cartridge contacts on both printer and cartridges are clean and then reboot the printer after the installation..

If you are using refilled or non-Brother ink cartridges, the machine will not be able to determine the ink volume.

If the LCD continues to display the message after you install a genuine Brother ink cartridge and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking the link below: http://www.brother-usa.com/service/default/aspx or contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays.

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

Click HERE to try another suggested solution.

Hope that is helpful.
Kervz at www.satechhelp.co.za

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