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Brother International MFC-9320CW Support Question

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Question posted by sbowling on November 14th, 2011

Fax Issue

When we send a fax or make copy using the top feeder on our printer a large thick gray line prints out down the middle of our page.

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Answer #1: Posted by ehjohnson7 on November 14th, 2011 3:04 PM

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ehjohnson7

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If you have print quality problems, clean the corona wires as follows:

a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.

b Fully open the top cover by lifting up on the handle

c Take out the drum unit and toner cartridge assemblies.

d Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.

e slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine.

f Repeat stepsc to e to clean the remaining corona wires.

g Close the top cover of the machine.

h Plug the machine’s power cord back into the AC power outlet first, and then reconnect all cables and telephone line cord. Turn on the machine’s power switch.

Related Brother International MFC-9320CW Manual Pages

Users Manual - English - Page 13

...Making multiple copies 86 Stop copying 86 Copy options (temporary settings 87 Enlarging or reducing the image copied 87 Using the Options key 88 Improving copy quality 89 Sorting copies using the ADF 89 Adjusting Contrast, Color and Brightness 89 Making N in 1 copies (page layout 91 Out of memory message 92 Section IV Direct printing 13 Printing photos from a digital camera (MFC-9320CW...

Users Manual - English - Page 15

...Memory storage 194 Menu keys ...194 How to access the menu mode 195 Menu table ...196 Entering text ...216 E Specifications 218 General ...218 Print media...220 Fax ...221 Copy ...222 Scan ...223 Print ...224 Interfaces ...225 PictBridge (MFC-9320CW 226 Direct Print feature (MFC-9320CW 227 Computer requirements 228 Consumable items 229 Ethernet wired network 230 Ethernet wireless network...

Users Manual - English - Page 25

... during a telephone call. 8 Stop/Exit Stops an operation or exits from a menu. 9 Start: Color Lets you start sending faxes or making copies in black & white. 10 Mode keys: Fax Puts the machine in Fax mode. 7 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. (Canada only) The # key...

Users Manual - English - Page 45

... use 1.Contrast, 6.Polled TX and 7.Coverpg Setup under 2.Setup Send in the Fax...MFC-9320CW only) 4 Secure Function Lock lets you restrict Public access to the following machine functions: „ Fax Tx „ Fax Rx „ Copy „ Scan „ USB Direct „ PC Print „ Color Print This feature also prevents users from changing the Default settings of your password. We recommend using...

Users Manual - English - Page 46

... the registered four-digit password. f Press Stop/Exit. You can set Fax Tx, repeat this setting. After you have set up the public user ...LCD shows Exit, press OK. Public users do not need to enter a password to choose On or Off for Fax Rx, Copy, Scan, USB Direct, PC Print and Color Print. d Enter a four-digit number for the administrator 4 a Press Menu, 1, 7, 1. e Press a or...

Users Manual - English - Page 47

.... Press OK. c Enter the administrator password. Re-enter the correct password. Press OK. a Press Menu, 1, 7, 1. f Enter a four-digit password for Fax Rx, Copy, Scan, USB Direct, PC Print and Color Print. Note You cannot use the same name as by page count or PC user login name, through Web Based Management. (For more advanced restrictions, such...

Users Manual - English - Page 160

... send or copy the scanned pages. „ Press Stop/Exit and wait until the other operations in progress finish, and then try again. answer or is not installed properly. Re-install the waste toner box. (See Replacing the waste toner box on the LCD. One of Memory Print Unable XX Print Unable 1A Protected Device (MFC-9320CW...

Users Manual - English - Page 162

... Files (MFC-9320CW only) Unusable Device (MFC-9320CW only) WT Box End Soon Cause The toner cartridge is almost full. The paper size defined in the printer driver requires the back cover to be open and press Black Start or Color Start. Open the back cover (back output tray) and press Black Start or Color Start. (See Printing on...

Users Manual - English - Page 203

... Stop/Exit. Checking the Page Counters C You can see Total, Fax/List, Copy or Print. Replace Fuser Replace the fuser unit. The parts listed below will need to be replaced after printing approximately 50,000 pages 1. C (For MFC-9120CN) Press Menu, 6, 1. a (For MFC-9320CW) Press Menu, 8, 2. (For MFC-9120CN) Press Menu, 6, 2. c Press Stop/Exit. 187 LCD message Description...

Users Manual - English - Page 229

... Menu Submenu 7.Network 2.WLAN (MFC-9320CW) (Continued) (Continued) Menu Selections 6.Set to send the scanned data via Color 300 dpi FTP. Reset 2.Exit - See Network User's Guide on the internet. D Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi Color 100 dpi* Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi You can...

Users Manual - English - Page 230

... Setup Guide. Main Menu Submenu 8.Machine Info. 1.Serial No. (MFC-9320CW) 6.Machine Info. (MFC-9120CN) 2.Page Counter 3.Parts Life 0.Initial Setup 1.Receive Mode 2.Date&Time Menu Selections Options - - - 1.Drum 2.Belt Unit 3.PF Kit 4.Fuser - - You can check the 187 number of your name and fax number to appear on the LCD and in Canada...

Software Users Manual - English - Page 6

... Cover Page (Mac OS X 10.4.x or greater 133 Layout...133 Secure Print (Mac OS X 10.5.x only 135 Printer Features...135 Sending a fax (MFC-9120CN and MFC-9320CW only 142 Macintosh ...142 Drag a vCard from the Mac OS X Address Book application (Mac OS X 10.3.9 to 10.4.x 145 Using Mac OS X 10.5.x Addresses panel 146 8 Scanning 148 Scanning from a Macintosh...

Software Users Manual - English - Page 17

... Press Menu, 3, 4. b To restore the default settings, press 1 to choose 2.Exit. a (MFC-9120CN and MFC-9320CW) Press Menu, 4, 3. (MFC-9010CN) Press Menu, 3, 3. Note For more information about the color settings, see Color/Mono on page 15. c Press Stop/Exit. 1 1 1 9 Printing Output Color If the driver does not have color settings, you can return the machine's printer settings to choose Auto...

Software Users Manual - English - Page 96

Brother PC-FAX Software (MFC-9120CN and MFC-9320CW only) Sending a file as your PC. b Click File, then Print. If you make a mistake, click Clear to enter the number. „ Click any application on your printer, and then click Print. The Print dialog box appears: 5 c Choose Brother PC-FAX v.2 as a PC-FAX using any of the following methods: „ Use the dial pad to delete...

Software Users Manual - English - Page 97

f Click Start to create or edit a cover page. b Click File, then Print. Brother PC-FAX Software (MFC-9120CN and MFC-9320CW only) e To include a cover page, click Cover Page On. The Print dialog box appears: c Choose Brother PC-FAX v.2 as a PC-FAX using the Simple style user interface 5 a Create a file in any application on page 85.) 89 The Simple style...

Software Users Manual - English - Page 178

... a fax from the Macintosh. (MFC-9120CN and MFC-9320CW only) You can configure your print settings from the Presets pop-up menu, then click OK to close the dialog box. Lets you use the Copy buttons, configure the printer driver by clicking the button while holding down the Ctrl key. Lets you scan a page or document and automatically send...

Network Users Manual - English - Page 6

... of Contents 1 Introduction 1 Overview...1 Network features...2 Network printing...2 Network scanning ...2 Network PC Fax (For MFC-9120CN and MFC-9320CW 2 Fax to Server (For MFC-9120CN and MFC-9320CW: available as a download 2 Management utilities...2 Internet fax/scan to E-mail server (For MFC-9120CN and MFC-9320CW: available as a download 4 Store Print Log to Network ...4 Types of network...

Network Users Manual - English - Page 12

... 3 r Web Based Management r (web browser) Internet Printing (IPP) r Scanning r PC Fax Send 4 r PC Pax Receive 4 r Remote Setup 4 r Status Monitor r Driver Deployment Wizard r Windows Server® 2003/2008 Windows Server® 2003 x64 Edition Mac OS X 10.3.9 or greater r r r r r r r r r r r r r r r r r r r 1 Only the MFC-9320CW has IEEE 802.11b/802.11g wireless...

Network Users Manual - English - Page 15

...) see Web Based Management on page 141, or Remote Setup see Using Remote Setup to change the print server settings (Not available for every print job. For more information of printed pages and color pages for Windows Server® 2003/2008) (For MFC-9120CN and MFC-9320CW) on the Brother Solutions Center. (http://solutions.brother.com/) 4 Introduction Remote...

Network Users Manual - English - Page 206

... point/router or hub using the Brother installer application (MFC-9320CW only) on -line and ready to print. c Reset the print server back to factory default on page 31. Troubleshooting Wireless network troubleshooting (For MFC-9320CW) 14 Wireless setup problems 14 The Brother print server is not found during setup by the Wireless Device Setup Wizard. 14 a Make sure that the...