Brother International MFC-7360N Support Question
Brother International MFC-7360N Support Question
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Question posted by Jereaymon on August 16th, 2014
Brother 7360 Won't Recognize New Toner
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Current Answers
Answer #1: Posted by bengirlxD on August 16th, 2014 8:48 AM
bengirlxD
Member since:
November 5th, 2012 Points: 6,395,085
Member since:
November 5th, 2012 Points: 6,395,085
Click here for instructions on how to troubleshoot your problem:
http://support.brother.com/g/b/faqend.aspx?c=eu_ot&lang=en&prod=mfc7360n_all&faqid=faq00002517_003
Feel free to resubmit the question if you didn't find it useful.
Related Brother International MFC-7360N Manual Pages
Network Users Manual - English - Page 4
4 Wireless configuration using the Brother installer application
(For HL-2280DW, DCP-7070DW and MFC-7860DW)
22
Before configuring the wireless settings 22 Configure the wireless settings...22
5 Control panel setup
25
Network menu...25 TCP/IP ...25 Ethernet (wired network only)...27 Status (For DCP-7065DN, MFC-7360N, MFC-7460DN and MFC-7860DN)/Wired Status (For HL...
Network Users Manual - English - Page 11
...or parallel interface from a Windows® computer on your network and view the device status from
http://solutions.brother.com/.
You can
change your network settings using these utilities.
2
Web Based ...Protocol). (See How to configure the machine settings using a firewall function of each Brother device on the network appears in an HTML, CSV, TXT or SQL format.
This ...
Software Users Manual - English - Page 207
... 200.)
199
You can be displayed on a network, you must choose the networked machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the Model drop-down list in the main screen of the available machines. To...steps in the PIN number and Retype PIN number field.
To change the IP address, enter the new
IP address.
Users Manual - English - Page 69
... in Appendix A of the Advanced User's Guide.
• If you get a Replace Toner message. Note
• It is turned
on.
53 A new and unused genuine Brother toner cartridge will vary depending on your average type of toner used will need to buy a new toner cartridge and have it into the machine. Note
To force the machine to...
Users Manual - English - Page 72
... quality. To prevent any problem that is left unpacked for a long time, the toner life will be shortened.
• Brother strongly recommends that you have removed the protective cover. e Unpack the new toner cartridge. Use or attempted use only Genuine Brother Brand replacement toner cartridges. If a toner cartridge is caused by the use of unauthorized third-party...
Users Manual - English - Page 73
...
the front cover. A
Note
Make sure that you put it in the toner cartridge properly or it lock into
place.
If you put in properly, the... sure to return the tab to the home position (a) (1). i Put the drum unit and toner cartridge
assembly back into the machine.
g Put the new toner cartridge firmly into
the drum unit until you hear it may have a vertical stripe. Routine maintenance...
Users Manual - English - Page 84
... size. The paper in the tray is time to Stop, replace the toner cartridge with a new one. (See Replacing the toner cartridge on page 69 before you will not lose any important messages.
The machine has a mechanical problem.
(For MFC-7360N and MFC-7460DN ) See Transferring your faxes or Fax Journal report on page 53...
Users Manual - English - Page 108
... you have a print quality problem, check the chart below and follow the recommendations. Note
Using non-Brother supplies may be on page 17.)
b Check that meets our specifications. (See Acceptable paper and other... (See Cleaning the corona wire on page 58.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in the Software User's Guide.)
...
Users Manual - English - Page 109
....)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in a new drum unit. (See Replacing the drum unit on page 59.)
Gray background
Ghost
ABCDEFGH abcdefghijk
ABCD abcde 01234
Toner specks
Hollow print
Make sure that you use paper that meets our specifications. Call Brother Customer Service.
...
Users Manual - English - Page 111
... A of the Advanced User's Guide.)
The drum unit may be damaged. page
The toner cartridge may be damaged. Troubleshooting
Examples of poor print quality
94 mm (3.71 in.) 94 mm (3.71 in...(3.71 in.)
94 mm (3.71 in.)
Black Spots at 94 mm (3.71 in a new toner
cartridge. (See Replacing the toner cartridge on page 53.)
The drum unit may sometimes stick to copy on page ...
Users Manual - English - Page 112
... unit. (See Replacing the drum unit on page 59.)
The toner cartridge may be contaminated. Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
The fuser unit may be damaged. Call Brother Customer Service.
The toner cartridge may be damaged. Examples of paper is not stuck inside the back...
Advanced Users Manual - English - Page 10
... you choose not to delete them after you replace the toner cartridge with a new one .
Press OK. Note
• The MFC-7360N and MFC-7460DN can store up to 400 faxes in memory and the MFC-7860DW can store up to 500 faxes in memory.
• (MFC-7360N and MFC-7460DN) If you turn off the power switch faxes...
Basics Guide - Page 69
... with the machine is running low, the LCD shows Toner Low. A new and unused genuine Brother toner cartridge will vary depending on .
53 The Standard toner cartridge can print approximately 2,600 pages 1. Routine maintenance
Replacing the toner cartridge A
Order Number: For the order numbers of toner cartridges, see the Toner Low warning.
• To ensure high quality printing...
Basics Guide - Page 72
... use of unauthorized third-party toner and/or cartridges. We also strongly recommend that is left unpacked for a long time, the toner life will be shortened.
• Brother strongly recommends that you put it from the Brother machine, we strongly recommend the use of Genuine Brother Supplies. f Pull off the protective cover. e Unpack the new toner cartridge.
Basics Guide - Page 73
... by gently sliding the green tab from the drum unit.
57 i Put the drum unit and toner cartridge
assembly back into the machine. A
Note
Make sure that you do not, printed pages may ...hear it lock into
place. Close
the front cover. g Put the new toner cartridge firmly into
the drum unit until you put in the toner cartridge properly or it in properly, the green
lock lever will lift automatically....
Basics Guide - Page 84
... will continue to replace the toner cartridge. Buy a new toner cartridge before disconnecting the machine so you have set the "Paper Size" (Menu, 1, 2, 2). (See Paper Size on page 17.)
Replace the toner cartridge with a new and unused original Brother toner cartridge.
Error Message Replace Toner
Scan Unable XX
Size Error DX Size mismatch Toner Ended Toner Low
Cause
Action
The...
Basics Guide - Page 108
... wire on page 58.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in Chapter 1 of poor print quality
ABCDEFGH abcdefghijk
ABCD abcde 01234
Faint
Recommendation
Take out the drum unit and toner cartridge assembly. Note
Using non-Brother supplies may be on. Hold the assembly level...
Basics Guide - Page 109
...(See Ghost Reduction Setting in the Software User's Guide.)
Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
Put in Appendix
A of the Advanced User's Guide...The drum unit may be damaged. Call Brother Customer Service.
Make sure that you use paper that meets our specifications. Call Brother Customer Service.
Make sure that...
Basics Guide - Page 111
...
White Spots on page 53.)
The drum unit may be damaged. Put in a new toner
cartridge. (See Replacing the toner cartridge on black text and graphics at 94 mm (3.71 in.)
intervals
94 mm (3.71 in.)... the problem is in direct sunlight or room light, the unit
B
Black toner marks across the
may be damaged. Put in a new drum unit. (See Replacing the drum unit on the OPC drum surface....
Basics Guide - Page 112
...
ABCD abcde 01234
White lines down the page. Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
The fuser unit may be damaged. Call Brother Customer Service.
The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing the toner cartridge on page 53.)
The drum unit may be...
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