BenQ MS500 Support Question

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Question posted by wcr on January 29th, 2018

Faulty Benq Ms500

My projector switch of after 30 sec nice pic fan workingI have 2 with identical problem

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Answer #1: Posted by Odin on January 29th, 2018 11:22 AM

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Odin

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If your new purchase failed after 30 seconds, return it to the retailer if possible; or implement your warranty with BenQ. (Use the contact information here--https://www.contacthelp.com/benq/customer-service.)

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Related BenQ MS500 Manual Pages

BenQ US PRJ 1 Year Warranty - Page 1

... be reported within thirty (30) days of the original warranty period specified above. Shipping Damages: All shipping damages must be free from BenQ authorized reseller in the United... seven (7) business days upon receipt of the same or functionally equivalent model. BenQ Projector Standard Limited Warranty: Subject to the following terms and conditions: Return Merchandise Authorization...

MS500 User Manual - Page 1

MX501/MS500/MX501-V/MS500-V Digital Projector User Manual Welcome

MS500 User Manual - Page 2

... Adjusting the projected image 18 Using the menus 20 Securing the projector 21 Switching input signal 23 Magnifying and searching for details . 24 Selecting the aspect ratio 24 Optimizing the image 27 Setting the presentation timer 30 Remote paging operations 31 Freezing the image 31 Hiding the image 31 Locking control keys 31...

MS500 User Manual - Page 6

... any objects upon it securely to the mounting bracket become wet, disconnect it from the place you purchased your BenQ projector, so we strongly recommend that you use of the ceiling mount bracket. BenQ recommends that you also purchase a separate Kensington lock compatible security cable and attach it . This product is securely and...

MS500 User Manual - Page 13

... screen. Front Ceiling Select this installation location. Note that a special rear projection screen and the BenQ Projector Ceiling Mount Kit are required for quick setup and portability. This is required. Rear Table Select this location with the projector placed on . 2. Positioning your equipment. Front Table 3. Your room layout or personal preference will dictate...

MS500 User Manual - Page 14

...MS500-V MX501-V 23 46 30 61 38 76 46 91 61 122 76 152 91 183 114 229 152 305 168 335 191 381 229 457 There is required. Obtaining a preferred projected image size The distance from the projector...mm), the closest match in the projected image size. If your projector zoom) Average Max length (min. BenQ recommends that a 150'' (about 3.8 m) screen is 3% ...

MS500 User Manual - Page 17

...fan for the first time, select your desired input signal. The POWER indicator light flashes green and stays green when the projector is found. In the later stage of start the projector. If you will see "Turning off the Power On/Off Ring Tone" on page 23 for details. Switch... 30 seconds. To turn off the ring tone, see the message "Out of the input signal exceeds the projector's...

MS500 User Manual - Page 18

...projector: 1. Screw the rear adjuster foot to the exhaust vent where hot air comes from the lamp may need using the zoom ring. close to fine-tune the horizontal angle. To do this situation, see "Switching... the built-in Intelligent Auto Adjustment function will be displayed in the corner of the projector. focus ring. 18 Operation Once the image is on a flat surface or the ...

MS500 User Manual - Page 20

...Basic Presentation Timer Language Projector Position Menu Settings Operation Settings Remote Receiver Panel Key Lock Background Color Splash Screen MyScreen English Front Table Front+Top Off BenQ BenQ Analog RGB MENU Exit ... Use / to exit. SYSTEM SETUP: Basic Presentation Timer Language Projector Position Menu Settings Operation Settings Remote Receiver Panel Key Lock Background Color Splash ...

MS500 User Manual - Page 22

lasting for details. If you enter an incorrect password 5 times in succession, the projector will automatically shut down the recall code, and contact BenQ Customer Center. The projector RECALL PASSWORD will display a coded number on the projector. If you forget the password If the password function is activated, you will be required to provide proof...

MS500 User Manual - Page 23

... old password. If the password is available to you should you want the projector to the projector. Enter a new password. Confirm the new password by entering the old password... available signals. To leave the OSD menu, press MENU/EXIT. Enter the current password. Switching input signal The projector can press MENU/EXIT to the SYSTEM SETUP: Advanced> Security Settings > Change Password menu....

MS500 User Manual - Page 24

... AUTO to restore the picture to the zoom in 16:9 ratio. 24 Operation See "Selecting the aspect ratio" on the projector or remote control. Any other resolutions will change accordingly when you switch between different input signals. Press Digital Zoom+/- To select the source: 1. to highlight Digital Zoom and press MODE/ENTER...

MS500 User Manual - Page 32

... among BenQ logo, Black or Blue screen, you can make your own startup screen that this projector can ...may cause a higher decibel operating noise level because of increased fan speed necessary to improve overall system cooling and performance. To ... In cases like this, you should switch to High Altitude mode to solve these symptoms. However, this projector under "High Altitude Mode" may cause ...

MS500 User Manual - Page 36

Projector Position Front Table/Rear Table/Rear Ceiling/Front Ceiling Menu Display 5 sec/10 sec/15 sec/20 sec/25 Time sec/30 sec Menu Settings Menu Position Center/Top-Left/Top-Right/ Bottom-Right/Bottom-Left Reminder Message On/Off Direct Power On On/Off Auto Power Off ...

MS500 User Manual - Page 38

... RGB) is on page 27 for details. When you to correct the problem. 38 Operation This projector features a 3D function which enables you discover the inversion of the projected image... will present the 3D images. There are several options to reduce image distortion. See "Switching ...

MS500 User Manual - Page 40

...Off Allows the projector to the screen. Sleep Timer Sets the auto-shutdown timer. Presentation Timer Language Projector Position Menu Settings Operation Settings Reminds the presenter to 30 seconds in ... will remain active after a set to approximately 30 seconds. SYSTEM SETUP: Basic menu Function Description Quick Auto Search See "Switching input signal" on page 31 for the On-Screen Display...

MS500 User Manual - Page 41

... Background Color Disables or enables all panel key functions except POWER on the projector and keys on page 33 for the projector. A mode for operation in a high altitude environment" on page 32 ..." on page 32 for details. SYSTEM SETUP: Basic menu 5. The following options are available: BenQ logo, My Screen, Black screen, Blue screen. Captures and stores the projected picture as Economic"...

MS500 User Manual - Page 52

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MS500 Datasheet - Page 1

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MS500 Datasheet - Page 2