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BenQ G2412HD Support Question

BenQ G2412HD Support Question

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Question posted by LimasP on May 19th, 2014

Benq 2412hd Problem With Screen On, Then Screen Turn Off By Itself After Few Min

Can the problem be solved ? Thanks

Current Answers

Answer #1: Posted by kcmjr on May 19th, 2014 11:13 PM
This answer was accepted by the poster of the original question.
kcmjr

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This is typically a sign that the monitor is over heating. Does it go off completely? As in no power light, no glow from the screen? Have you tried it on another PC or laptop? I recommend doing so. If it works ok on another PC then the monitor is OK and either your PC, video cable, or video card have issues. At that point a PC tech should look at your PC. If it still shuts off on another PC the monitor is defective. Having it repaired will cost as much as buying a new one so you will probably be best off to simply buy a new one. If it's still under warrenty take it back and request a replacement.


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Related BenQ G2412HD Manual Pages

User Manual - Page 2

..., transcribed, stored in a retrieval system or translated into this publication and to make changes from time to time in any form or by BenQ Corporation. Clean the LCD monitor surface with respect to notify any person of the above mentioned misuse or other risks. If you to dangerous voltages or other accident...
User Manual - Page 3

Table of Contents Getting started ...4 Getting to know your monitor 6 Front view ...6 Back view ...6 How to assemble your monitor hardware 7 How to detach the stand base 10 Getting the most from your BenQ monitor 11 How to install the monitor on a new computer 12 How to upgrade the monitor on an existing computer 13 How to install...
User Manual - Page 4

BenQ LCD Monitor Monitor Base Quick Start Guide CD-ROM Power Cord (Picture may differ from product supplied for a replacement. Getting started When unpacking please check you have the following items. If any are missing or damaged, please contact the place of purchase for your region) Signal Cable: D-Sub 4 Getting started 1.
User Manual - Page 7

... its stand on a flat clean padded surface. Placing the screen surface on an object like the monitor packaging bag on the desk for padding. Protect the monitor and screen by clearing a flat open area on your monitor hardware If the computer is turned on you must turn -on your desk will crack the glass or damage the...
User Manual - Page 9

... for your BenQ monitor on the power. Picture may differ from your region. Route the cables via the cable clip. Release the cable retaining clip by pressing the power key. Plug the other end of the power cord into a power outlet and turn -on page 11 to assemble your monitor hardware 9 Turn on the monitor by...
User Manual - Page 10

... the computer before unplugging the power cable. Prepare the monitor and area. Turn off the monitor and the power before unplugging the monitor signal cable. Protect the monitor and screen by clearing a flat open area on your monitor hardware Press the locking clips to detach the monitor base from the monitor stand arm. 10 How to assemble your desk...
User Manual - Page 11

... insert the BenQ LCD Monitor CD-ROM and select the appropriate monitor model. Getting the most benefit from your new BenQ color LCD flat screen monitor, you should install the custom BenQ LCD Monitor driver software ... a User Name and Password to login to install the monitor driver software. Getting the most from your BenQ monitor To gain the most from installing software on as an...
User Manual - Page 12

... should not be following the instructions for How to confirm that has already had a monitor driver installed before , and for which the BenQ LCD Monitor is only suitable for selecting and installing the BenQ LCD Monitor driver software on a new computer which has never been used before . Check the option for my device option, and...
User Manual - Page 13

... an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your BenQ monitor 13 You need only steer it in the right direction. Getting the most from the CD. The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows, however, as...
User Manual - Page 15

... the screen resolution. This will depend upon which type of your computer. 10. Right-click the desktop and select Properties from a list or specific location' and click Next. 8. Insert the BenQ LCD Monitor CD-...Hardware Update Wizard will close the Display Properties windows. Cancel out of your BenQ monitor 15 Select (single-click) the correct name of these locations' and also...
User Manual - Page 16

..., because the monitor will automatically display the best image. Run the test program auto.exe from an analog (D-Sub) input is set to select Phase and press the ENTER key. If you connect a digital video output using geometry menu items. To assist you in this endeavour, BenQ has provided a screen test image utility...
User Manual - Page 17

... off. "MENU" key: Activate OSD main menu and return to adjust your monitor 17 OSD = On Screen Display. How to adjust your monitor The control panel 1. X /Contrast/Brightness key: For Right/Increase adjustment. The...The key is also the hot key for Mode. 4. "Power": Turn the power on page 18. 6. W /Mode key: For Left/Decrease adjustment. The key is not currently displaying....
User Manual - Page 18

...switch between different PC video signal inputs that may be connected to adjust your monitor. To exit, press the MENU key. Input hot key Press the ENTER key...monitor keys perform as hotkeys to provide direct access to display the Brightness and Contrast indicators. Brightness and Contrast hot keys Press the X key to particular functions whenever the menu isn't currently displaying on-screen...
User Manual - Page 19

Picture 3. Audio 5. For more details. Main menu mode You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor 19 Picture Advanced 4. System Use the W (left) or X (right) keys to highlight a menu item, and press the ENTER key to your region... Advanced menu on page 24 • Audio menu on page 26 • System menu on page 27 How to adjust your monitor.
User Manual - Page 20

...key. To return to select that item. 4. Item Auto Adjustment Function Optimizes and adjusts the screen settings automatically for this option and make adjustments or selections. 5. Press the W or X ...' for you connect a digital video output using a digital (DVI or HDMI) cable to your monitor, the AUTO key and the Auto Adjustment function will be disabled. 20 How to select this function...
User Manual - Page 21

Position Pixel Clock Phase Adjusts the horizontal position of the screen image. Not applicable to a digital input signal. Not applicable to a digital input signal. Adjusts the pixel clock phase ... to 63 How to synchronize with the analog input video signal. H. Adjusts the pixel clock frequency timing to adjust your monitor 21 Adjusts the vertical position of the screen image.
User Manual - Page 24

... viewing videos. • Dynamics - Press the W or X keys to the previous menu, press the depending on the screen. • Standard - MENU key. Range • Standard • Movie • Dynamics • Photo •... sRGB 24 How to display the main menu. 2. Press the MENU key to adjust your monitor Press the W or X keys to move the highlight to a menu item and then press the ...
User Manual - Page 25

Use this feature to hide annoying edge noise if present around your monitor 25 Press the W or X keys to change the settings. Ideal for...(available when the Picture Mode is set to Photo, Dynamics, or Movie) Display Mode Displays the preview of screen images under the specified mode. This feature is displayed without geometric distortion. • Overscan -Slightly enlarges the ...
User Manual - Page 29

...signal cable connectors. If not, optimize the image by using a display mode that this monitor does not support, please change the setting to prevent the occurrence of several pixels is permanently... on the link "Adjusting the Screen Resolution" on the display illuminated in booster. How do you are permanently on or off , please contact your computer and monitor go into a low power "sleep...
User Manual - Page 30

...Screen Resolution" on the CD, and then select the correct resolution, refresh rate and make adjustments based on the monitor running the monitor.... If that does not help ? If your problems remain after checking this manual, please contact your dealer to select... adjustments based on the display not illuminated at : Support@BenQ.com 30 Troubleshooting Need more help , check the signal ...

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