Question posted by marccordova on February 27th, 2021

The Overload Light Is On And The Machine Will Not Shred

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Answer #1: Posted by Troubleshooter101 on February 27th, 2021 5:09 PM
This answer was accepted by the poster of the original question.
Troubleshooter101

Member since:
September 30th, 2015

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UNPLUG THE SHREDDER.

If this model has electronic eyes (optics) to control the auto-start/stop function and you oil the cutters, chances are the optics are contaminated with shredder oil. Take a cotton swab with a little alchohol and clean and dry the optics.

If you removed the top cover, it is a possibility that you disconnected the wires from the PC Board.

try resetting the shreddar, unplugging it waiting for about 20 seconds and then plugging back in. Check to make sure there is no paper or paper clips stuck in the shreddar, make sure the unit is properly mounted on bin, the overheat light isn't on is it? if none of this helps and you have a warranty on your shreddar now would be a good time ot call them as you might have a hardware problem.


https://www.fixya.com/support/t23496742-shredder_says_in_overload_empty


Thanks


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Troublshooter101

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