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Acer Aspire V3-771 Support Question

Acer Aspire V3-771 Support Question

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Question posted by lboller100448 on November 9th, 2013

Acer Aspire V3-771-6470 Hard Drive Crashed.

Geek squad at Best Buy can't seem to do anything for us. They want to install a new drive, so we need the recovery media. Very disappointing, since this laptop is less than a year old. Can you help?

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Related Acer Aspire V3-771 Manual Pages

Acer Aspire V3-771G Notebook Service Guide - Page 2

...any language or computer language, in any form or by Acer Incorporated. The following conventions are used in the software. ...acer.com.tw. The software described in this manual: ! WARNING: Indicates a potential for the proper completion of a procedure, choice of Acer Incorporated. There are available on the ACER/CSD Website. Disclaimer The information in this V3-771/V3...
Acer Aspire V3-771G Notebook Service Guide - Page 3

...to-date information available on cards, modems, or extra memory capabilities). Acer-authorized Service Providers: Your Acer office may not be noted in bold italics. the /TPH15spool_M program...input (text that represents information displayed on a computer screen, such as add-on your regional Acer office to the basic configuration for repair and service of a machine (such as menus, prompts...
Acer Aspire V3-771G Notebook Service Guide - Page 8

...Problems 4-19 Post Codes 4-20 POST Code Range 4-20 CHAPTER 5 Jumper and Connector Locations Clearing Password Check and BIOS Recovery 5-6 Clearing Password Check 5-6 Clear CMOS Jumper 5-7 BIOS Recovery by Crisis Disk 5-8 CHAPTER 6 FRU List V3-771/V3-771G Exploded Diagrams 6-4 Main Assembly 6-4 FRU List 6-6 Screw List 6-13 CHAPTER 7 Test Compatible Components Microsoft® Windows®...
Acer Aspire V3-771G Notebook Service Guide - Page 12

... Operating System 1-5 Platform 1-5 System Memory 1-5 Display 1-5 Graphics 1-5 Storage Subsystem 1-6 Audio Subsystem 1-6 Optical Media Drive 1-7 Communication 1-7 Privacy Control 1-7 Dimensions and Weight 1-8 Power Adapter and Battery 1-8 Special Keys and Controls 1-8... Video Interface 1-30 BIOS 1-31 LAN Interface 1-31 Keyboard 1-31 Hard Disk Drive (AVL components 1-32 Super-Multi...
Acer Aspire V3-771G Notebook Service Guide - Page 16

...HF Multi-Level Cell (MLC) NAND flash 120 GB/256 GB Hard disk drive 0 SATA Type, 5400 RPM, 2.5 ", Slim with height of 7.0/9.5/12.5 mm...; Digital Output technologies Two built-in 20mm diameter stereo speakers and the Acer Tuba CineBass booster supporting low-frequency effects True-5.1-channel surround sound output ...
Acer Aspire V3-771G Notebook Service Guide - Page 17

Built-in digital microphone Optical Media Drive 0 Slim DVD Super Multi double-layer drive: Read: 8X DVD-R, 8X DVD-RW, ... 2X BD-RE, 2X BD-RE DL, 24X CD-R, 24X CD-RW Communication 0 Webcam 0 Acer Video Conference, featuring: 1.3M webcam with 1280*1024 effective resolution Supports 720P resolution online ...
Acer Aspire V3-771G Notebook Service Guide - Page 23

Only one card can operate at any given time. Indicates when the hard disk drive is charging. 2. Hardware Specifications and Configurations 1-13 Closed Front View No Icon Item 1 Power indicator Description Indicates the computer's power status. Note: Push to remove/install the card. Closed Front View 0 Figure 1-3. Battery indicator HDD indicator Indicates the computer...
Acer Aspire V3-771G Notebook Service Guide - Page 27

Indicates when the hard disk drive is charging. 2. Table 1-7. Battery indicator HDD indicator Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is active Communication Indicator Indicates the computer's wireless connectivity device status. Optical disk access indicator Lights up when the optical drive is closed. Hardware ...
Acer Aspire V3-771G Notebook Service Guide - Page 42

Hard Disk Drive (AVL components) Item Vendor & Model Name Western Digital WD5000BPVT-22HX ZT3 Capacity (GB) 500 Bytes per sector 512/4096 Data heads 3 Drive Format Height(mm) 7.0... 1000 512/4096 6 7.0 3 5400 8MB SATA 3.0 5V +/- 5% Super-Multi Drive Interface Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Specification HITACHI-LG Slim ...
Acer Aspire V3-771G Notebook Service Guide - Page 63

... Recovery function. Format/Option Enabled or Disabled Enabled or Disabled Enabled or Disabled Enabled or Disabled AHCI or IDE System Utilities 2-7 Table 2-2. (Continued)BIOS Main Parameter Description Quiet Boot The notebook shows an illustration called the OEM screen during POST. The function allows the user to create a hidden partition on hard disc drive...
Acer Aspire V3-771G Notebook Service Guide - Page 68

... move it up or down the list. BIOS Boot 2-12 System Utilities Figure 2-10. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use  and  keys to select a device and press F5 or F6 to load the operating...
Acer Aspire V3-771G Notebook Service Guide - Page 235

...-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive DIMM CD-ROM/Diskette drive ... problems does not identify which adapter or device failed, which installed devices are functioning correctly. 2. Check if drives are incorrect, whether a short circuit is suspected, or whether...
Acer Aspire V3-771G Notebook Service Guide - Page 255

...a FRU (Field Replaceable Unit) listing in the FRU list of customer machines. For ACER AUTHORIZED SERVICE PROVIDERS, the Acer office may have a DIFFERENT part number code from those given in global configurations for ...repair or for parts to -date information available on how to order FRU parts for the V3-771/V3-771G. Part number changes will not be noted on how to dispose it properly, or...
Acer Aspire V3-771G Notebook Service Guide - Page 262

...6-2. FRU List (Continued) Category DVD RW DRIVE Acer Description ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT51N LF W/O bezel SATA Zero Power Supported (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm Tray 8X DS-8A8SH LF+HF....0080F.021 KO.0060D.008 KU.00607.001 LCD LED LCD AUO 17.3'' WXGA+ Glare B173RW01-V3 LF 220nit 8ms 500:1 LED LCD LPL 17.3'' WXGA+ Glare LP173WD1-TLA4 LF 220nit 8ms 600...
Acer Aspire V3-771G Notebook Service Guide - Page 271

V3 771/771G Vendor Type 60001921 SANYO 6CELL2.2 10001063...SANYO AS10D Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON new IC BQ8055 Battery SONY AS10D Li-Ion 3S2P SONY 6 cell 4400mAh Main COMMON ID:AS10D41 Battery PANASONIC AS10D51...COMMON ID:AS10D81 Battery SANYO AS10G Li-Ion 3S3P SANYO 9 cell 9000mAh Main COMMON ID:AS10G3E Acer Part No. BT.00603.124 BT.00604.049 BT.00605.072 BT.00607.126 BT.00607....
Acer Aspire V3-771G Notebook Service Guide - Page 272

... 10001067 INTEL Ci53360M 10001067 INTEL Ci72670QM 10001067 INTEL Ci73610QM 10001067 INTEL Ci73720QM 10001067 INTEL PMDB960 10001067 INTEL PMDB970 HDD Description Liteon HD LT_OV9726_SP 3.5mm Acer Part No. V3 771/771G Vendor Type 10001023 HD LITE-ON 10001044 HD CHICONY Card Reader PLM00014 ODM 5 in 1-Build in MS, MS Pro, SD, SC, XD CR...
Acer Aspire V3-771G Notebook Service Guide - Page 273

... Test Compatible Components 7-7 V3 771/771G Vendor Type 60002005 ...F/W:01.01A01 4K drive HDD HGST 2.5" 5400rpm 320GB DUMMY P.N for ...drive SATA 8MB LF+HF F/W:GN003J 4K HDD WD 2.5" 5400rpm 320GB WD3200BPVT-22JJ5T0, ML320S-AF2, 320G/P, 4K drive... SATA 8MB LF+HF F/W:01.01A01 HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS,9HH134-189, Wyatt with new...375G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 HDD ...
Acer Aspire V3-771G Notebook Service Guide - Page 275

KH.75001.011 KH.75004.003 Keyboard ACER GF7T_A10B GF7T Internal 17 Standard Black NONE Y2010 Acer Legend Texture KB.I170A.293 Atheros AR8151L NI.22400.048 ....2GB07.006 KN.2GB09.012 KN.2GB0C.008 KN.2GB0G.031 KN.4GB00.003 Test Compatible Components 7-9 V3 771/771G Vendor Type 60002036 SEAGATE N750GB5.4KS _4K 60001922 TOSHIBA DIGI N750GB5.4KS _4K Keyboard 10001044 CHICONY GF7T_A10B ...
Acer Aspire V3-771G Notebook Service Guide - Page 277

...VR.1GB0G.006 H5TQ1G63DFR-11C LF 64*16 46nm 7-11 V3 771/771G Vendor Type 60001535 NBDRW PANASONIC 60001939 PIONEER NBDRW4XS 60001535 ...LF W/O bezel SATA ODD PIONEER Super-Multi DRIVE 12.7mm Tray DL 8X DVR-TD11RS LF W/O bezel 1.01 SATA HF ...OPU) ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8C0ADAA1-B LF+HF W/O bezel SATA Win7 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT51N...
Acer Aspire V3-771G Notebook Service Guide - Page 278

...IMR VA57AP Palmrest Cover Glossy Gray IMR VA57AP LZ.21000.182 LZ.21000.190 LZ.21000.186 7-12 Test Compatible Components Table 8-1. V3 771/771G Vendor Type 60002045 HYNIX VR2GBIII9 60002045 HYNIX VR2GBIII9 Wireless LAN 10001023 LITE-ON 3rd WiFi 2x2 AGN+ BT4.0 10001018 HON HAI ...LF 128*16 46nm VRAM HYNIX Graphic DDRIII 900 2Gb H5TQ2G63DFR-11C LF+HF 128*16 38nm Gemma die Acer Part No.

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