Acer Aspire S5-391 Support Question
Acer Aspire S5-391 Support Question
Find answers below for this question about Acer Aspire S5-391.Need a Acer Aspire S5-391 manual? We have 2 online manuals for this item!
Question posted by robyntebo on January 27th, 2013
Bluetooth Usb Module Is Not Working Properly Windows Has Detected A Problem Wi
Bluetooth USB Module is not working properly
Windows has detected a problem with Bluetooth USB Module.
Name:
Bluetooth USB Module
ID:
USB\VID_0489&PID_E03C\ALASKA_DAY_2006
Error code:
43
Current Answers
Answer #1: Posted by MercedesAMG on January 27th, 2013 12:16 PM
MercedesAMG
Member since:
January 26th, 2013 Points: 193,710
Member since:
January 26th, 2013 Points: 193,710
Code 43 means Windows has stopped this device because it has reported problems. One of the drivers controlling the device notified the operating system that the device failed in some manner.
To fix driver error (Code 43), which is a general hardware error and if an older driver make's it go away you will have to stay with the old driver or replace the component causing the error. In rare case's it can be an improperly removed or installed driver and in that case you can use something driver sweeper tool and then reinstall the driver. If that does not solve the problem, move to the next section, a few simple troubleshooting steps and guidelines can solve this driver error (code 43) for Windows 7 and allow you to use your device.
Run the Hardware and Devices troubleshooter - Open the Hardware and Devices troubleshooter
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Reinstall the USB controllers. Click "Start" button, type "devmgmt.msc" (without quotation marks) in the "Search" bar and press "Enter".
Click "Continue" if necessary.
In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" and click "OK".
Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".
Then, restart your computer and Windows 7 will reinstall all USB controllers automatically
Hope this helps.
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Related Acer Aspire S5-391 Manual Pages
Acer S5-391 Notebook Service Guide - Page 3
...28 BIOS Problems 4-28 Intermittent Problems 4-29 Undetermined Problems 4-29
Chapter 5. Service and Maintenance
Introduction 5-3 Recommended Equipment 5-3 Maintenance Flowchart 5-4 Getting Started 5-6
SD Card Removal 5-7 SD Card Installation 5-8 Palm Rest Removal 5-9 Palm Rest Installation 5-11 Battery Module Removal 5-13 Battery Module Installation 5-14 Touchpad Module Removal 5-16...
Acer S5-391 Notebook Service Guide - Page 4
...
FRU List 6-9 Screw List 6-14
Chapter 7. Test Compatible Components
Microsoft® Windows® 7 Environment Test 7-2 Aspire S5-391 7-2
Chapter 8. Mainboard Removal 5-83 Mainboard Installation 5-87 Card Reader Board Removal 5-91 Card Reader Board Installation 5-93 LCD Module Removal 5-95 LCD Module Installation 5-101 LCD Bezel Removal 5-108 LCD Bezel Installation 5-112 LCD Panel...
Acer S5-391 Notebook Service Guide - Page 12
... W AC adapter • BT Mouse VT470 • HDMI to D-Sub Adapter • Wiping Cloth • USB to LAN Cable (Black) • Ultrabook Bag 13-inch Black S5
Options and accessories
HDMI to VGA Converter
USB to LAN Converter
Bluetooth mouse
Carrying sleeve bag
Wiping Cloth
3-pin 65 W AC adapter
PN: NC.23811.007 Acer...
Acer S5-391 Notebook Service Guide - Page 23
... 9
2.7GT/s
1GB/s x4
USBx14
3.3V 48MHz
Intel
Panther Point-M
HD Audio
3.3V 24MHz
PCH
SPI
100MHz 100MHz
989pin BGA
LPC
Camera
USB port 10
Bluetooth
USB port 8
mSATA (Reserve)
USB port 12
D/B
HDA Codec
ALC271X-VB6/ALC281X
WLAN
Card reader
SATA x 6 (GEN1 1.5GT/S ,GEN2 3GT/S)
port 0
TPM
SPI ROM x2 Int.
LS-8482P Card...
Acer S5-391 Notebook Service Guide - Page 25
System Board Major Chips Item
Core logic VGA LAN USB 2.0 Super I/O controller Bluetooth & Wireless Wireless PCMCIA Audio codec Card reader
Specification Intel Chief River Platform UMA only Wireless only 2 Port USB 3.0 N/A Foxconn MD222 (WLAN+BT4.0 combo) Foxconn MD222 (WLAN+BT4.0 combo) N/A Realtek ALC271X-VB6-CG Realtek RTS5209-GR
Processor Item
CPU CPU package Core...
Acer S5-391 Notebook Service Guide - Page 28
... connector location
N/A
Features
N/A
Specification
Keyboard Item
Type Total number of keypads Windows logo key Internal & external keyboard work simultaneously
Features
AF1P_A10B 84-US/85-UK /88-JA Yes
Specification
Plug USB keyboard to the USB port directly: Yes
• Phantom key auto detect • Overlay numeric keypad • Factory configurable different languages by OEM customer...
Acer S5-391 Notebook Service Guide - Page 30
BT3.0+HS
USB 2.0
N/A
A2DP / AVCTP / AVRCP / BIP / BPP / DUN / Fax / FTP / GAVDP / HCRP / Headset / Hands Free / HID / OPP / PAN / SDAP / Serial / SYNC
Bluetooth Module Item
Controller Features
Specification
Camera Item
Vendor and Model Type
Specification Chicony CKFB1D421004970LH HD
1-23
Hardware Specifications and Configurations X = Not supported
48 bits X X X X X X X X
Others X X X X X X...
Acer S5-391 Notebook Service Guide - Page 50
The BIOS flash window is shown as below is shown, check if the AC power adaptor is connected to the power source. • If the Warning message below . IMPORTANT:
• Ensure the AC power adaptor is properly
connected or not. Warning Message • Do not disconnect the AC power adapter.
2-14
System Utilities...
Acer S5-391 Notebook Service Guide - Page 61
Crisis Utility SOP
When to format the USB disk. Format USB Flash Disk (1 of 2)
System Utilities
2-25 Launch Windows Explorer and search for the USB flash disk. Right-click on the USB disk, and
select Format to Use the Crisis SOP
• When the system hangs while updating BIOS • When power failure occurs and the...
Acer S5-391 Notebook Service Guide - Page 63
...K99E100A.ROM Q3ZMC100.bin
1 file(s) copied. Copy
8.
F:\>
Figure 2-40. System Utilities
2-27 6. In Windows OS, unzip the compressed BIOS package (e.g. Figure 2-39. Combine *.ROM and *.BIN Files
NOTE:
Make... + and type "cmd" to the root directory of the USB flash disk. in the root directory of the USB flash disk. Command Line Window
9. Combine EC (128 KB) and BIOS (6144 KB) ...
Acer S5-391 Notebook Service Guide - Page 67
... 3-1. Mainboard Top Jumper and Connectors
Description
Item
Description
Thunderbolt Connector
JTP1
Connect to Touchpad
USB 3.0 Connector
JKB1
Connect to Keyboard
USB 3.0 Connector
PJP2
Connect to Battery/B
HDMI Connector
JAUDIO
Connect to Audio/B
Connect to LED/B
JMINI1
Connect to SSD Module
Connect to Panel and Card Reader/B
JMR1
Connect to Motor/B
Connect to DC...
Acer S5-391 Notebook Service Guide - Page 75
... 4-6 Internal Keyboard Failure 4-7 Touchpad Failure 4-8 Internal Speaker Failure 4-9 Microphone Record Failure 4-11 Extend MIC and Speaker Failure 4-12 Motor Failure 4-13 Servo Motor Troubleshooting 4-14 USB Failure 4-23 Wireless/BT Function Test Failure 4-24 2-in-1 Card Function Test Failure 4-25 Unit Thermal Failure 4-26 Cosmetic Failure 4-27 Other Functions Failure 4-28...
Acer S5-391 Notebook Service Guide - Page 76
... 4-8. Unit Thermal Failure on page 4-6
Internal Keyboard Failure
Figure 4-4.
Troubleshooting
This chapter contains information about the problem.
2. LCD Picture Failure on page 4-26
Cosmetic Failure
Figure 4-36. Motor Failure on page 4-14
USB Failure
Figure 4-32. Motor Calibration Flow on page 4-13
Servo Motor Troubleshooting
Figure 4-10.
General Information
The...
Acer S5-391 Notebook Service Guide - Page 79
... Run the Windows Memory Diagnostic from the operating system DVD and follow the on battery alone as this may reduce display brightness.
2. NOTE: Make sure that : • The device is properly installed. Remove ... replaced. Check the display resolution is correctly configured: • Minimize or close all Windows. • If display size is only abnormal in an application, check the view ...
Acer S5-391 Notebook Service Guide - Page 83
...50 and not muted.
4-9
Troubleshooting
Check the Device Manager to 50. Internal Speaker Failure
Sound Problems 0
Perform the following :
Start OK
Check M/B SPK cable
NG OK
Re-assemble the ... slider to determine that other audio applications are no device conflicts • No hardware is properly installed • There are no red Xs or yellow exclamation marks • There are set...
Acer S5-391 Notebook Service Guide - Page 103
...devices • Battery pack • Hard disk drive • DIMM • CD-ROM/Diskette drive Module • PC Cards
4. Apply power to isolate the failing FRU:
1. If the BIOS settings are...page 4-3). If the problem does not recur, connect the removed devices until failing FRU is inoperative. If an error is missing from the computer.
2. If HDD information is detected, replace the FRU....
Acer S5-391 Notebook Service Guide - Page 109
LCD Module Maintenance Flow
5-5
Service and Maintenance LCD Module LCD Bezel
CCD Module
LCD Panel
EDP Cable
Wifi / Bluetooth Antenna
Figure 5-2.
User Manual - Page 9
... www.acer.com for this device. These devices may not work temporarily, even when the battery is achieved only after two ...properly. Wireless devices may be reduced if the computer is prohibited or when it may explode. For safety reasons, turn off your laptop... well below freezing. Remember to : wireless LAN (WLAN), Bluetooth and/or 3G. Use the device only in any special regulations...
User Manual - Page 43
...complete the installation. • Click Reinstall Drivers or Application from a USB device. Repeat this step for the item you want to install, then...Returning your system to its factory condition
If your computer experiences problems that
Recovery - 43 Caution: This complete recovery deletes everything to...reinstalls Windows and all software and drivers that are not recoverable by other ...
User Manual - Page 70
... refer to disable. Wireless networks Click Off to your ISP or router documentation. Windows will detect and display a list of the networks that your computer's Bluetooth or wireless connections on or off, press + to the Internet
Your computer's ... connection to any of available networks during setup. Note: Instant Update only works with Internet Explorer 9 and Microsoft Outlook 2010.
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