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Acer Aspire 7736Z Support Question

Acer Aspire 7736Z Support Question

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Question posted by Kathyhelmuth on June 1st, 2014

Can Not Type In My Password

Windows 7. Used scheduled clean up which is done every Sunday morning at 2 am. Keyboard seemed frozen. Mouse works. Restarted several times. Slow but opens. Can not type in password. Help please!

Current Answers

Answer #1: Posted by TechSupport101 on June 1st, 2014 2:00 PM
TechSupport101

Member since:
May 24th, 2013

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Hi. There is a Service Guide here http://www.helpowl.com/manuals/Acer/Aspire7736Z/65613 which should be able to help your case. Do consider trying out a USB keyboard to help narrow things down.

Related Acer Aspire 7736Z Manual Pages

Acer Aspire 7540 Service Guide - Page 1

for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN Aspire 7736/7736Z/7336 Series Aspire 7540 Series Service Guide Service guide files and updates are available on the ACER/CSD web;
Acer Aspire 7540 Service Guide - Page 2

Revision History Please refer to the table below for the updates made on Aspire 7736/7736Z/7336 and Aspire 7540 Series service guide. Date Chapter Updates II
Acer Aspire 7540 Service Guide - Page 8

...86 External Optical Disk Drive Check 86 Keyboard or Auxiliary Input Device Check 86 ...Password Check 105 BIOS Recovery by Crisis Disk 107 FRU (Field Replaceable Unit) List 111 Aspire 7736/7736Z/7336 Series and Aspire 7540 Series Exploded Diagram . . . . .112 Model Definition and Configuration 143 Aspire 7736/7736Z/7336 Series 144 Test Compatible Components 171 Microsoft® Windows...
Acer Aspire 7540 Service Guide - Page 9

...; Dual-channel SDRAM support • Up to 2 GB of DDR2 667 MHz memory, upgradeable to 4 GB using two soDIMM modules Display and graphics • 16:9 aspect ratio • 17.3" HD+ 1600 x 900 For Aspire 7736/7736Z/7336 Series • Mobile Intel® GL40 Express Chipset • Mobile Intel® GM45 Express Chipset* •...
Acer Aspire 7540 Service Guide - Page 10

...• Multi-in-1 card reader Special keys and controls • 103-/104-/107-key keyboard • Touchpad pointing device Audio • Dolby®-optimized surround sound system with S/PDIF... Crystal Eye webcam* • WLAN: • Intel® Wireless WiFi Link 5100/5300 (For Aspire 7736/7736Z/7336 Series) • Acer InviLink™ Nplify™ 802.11b/g/Draft-N* • Acer InviLink&#...
Acer Aspire 7540 Service Guide - Page 27

... Chapter 1 19 Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage Specification Aspire 7736/7336 Series: Intel® Core™2 Duo P8800 PGA (2.66 GHz) Intel® Core™2 Duo T6500 PGA (2.1 GHz) Intel Celeron 900 PGA (2.2 GHz) Aspire 7736Z Series: Intel Pentium Dual-Core T4200 PGA (2.0 GHz...
Acer Aspire 7540 Service Guide - Page 29

... 512AN_HMWG Shirley Peak 5100 MM#895373;Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 MM#895361 Aspire 7736Z Series: Foxconn Wirelss LAN Atheros HB95 1x1 BG (HM) Aspire 7336 series: QMI Wireless LAN Atheros HB93 1x2 BGN (HM) EM306 Aspire 7540 Series: QMI Wireless LAN Atheros HB93 1x2 BGN (HM) EM306; Foxconn Wirelss LAN Atheros...
Acer Aspire 7540 Service Guide - Page 32

...I/O controller MODEM Bluetooth Wireless 802.11 b/g/n Multi-in-1 Card Reader 24 Specification Aspire 7736/7736Z/7336 Series: • Mobile Intel® GL40 Express Chipset* • Mobile Intel®... Aspire 7736/7736Z/7336 Series: Mobile Intel® GM45/ GL40/PM45 Aspire 7540 Series: ATI RS780MN Aspire 7736/7736Z/7336 Series: Intel ICH-9M Aspire 7540 Series: AMD SB710 N/A Aspire 7736/7736Z/7336...
Acer Aspire 7540 Service Guide - Page 37

Chapter 2 29 Aspire 7736/7736Z/7336 Series: Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type: CPU Speed: IDE0 Model Name: IDE0 ...Help Esc Exit Select Item -/+ Change Values F9 Setup Defaults Select Menu Enter Select Sub-Menu F10 Save and Exit Aspire 7540 Series: Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit CPU Type...
Acer Aspire 7540 Service Guide - Page 39

... Date: Total Memory: [10:10:10] [03/31/2009] 4096 KB Item Specific Help , , or selects field. Chapter 2 31 Actual values may differ. Aspire 7736/7736Z/7336 Series: Information Phoenix SecureCore(tm) Setup Utility Main Security Boot Exit System Time: System Date: System Memory: Extended Memory: Video Memory: [10:10:10] [03/30/2009...
Acer Aspire 7540 Service Guide - Page 62

See "Removing the DIMM Module" on page 48. 5. Using a flat screwdriver, turn the CPU socket latch counter-clockwise to remove the CPU. 54 Chapter 3 See "Removing the...SD Dummy Card" on page 46. 4. See "Removing the Heatsink Module" on page 52. 8. Removing the CPU NOTE: Aspire 7736/7736Z/7336 Series uses the Intel® processor, while Aspire 7540 Series uses the AMD® processor.
Acer Aspire 7540 Service Guide - Page 94

... following to isolate the problem to CD-ROM Test. 3. Replace the keyboard. 3. Follow the instructions in the message window. If the internal keyboard does not work or an unexpected character appears, make sure that the CD-ROM does not have more than one at a time to select the test device. 1. The label can cause damage...
Acer Aspire 7540 Service Guide - Page 111

Connector Locations Main Board Aspire 7736/7736Z/7336 and 7540 Top View Chapter 5 No. 1 2 3 4 5 6 7 8 9 10 11 Code LCD1 SPKR_L1 MIC1 SPKR_R1 USBCN1 CN1 TP1CN1 FPCN1 MDC1 BT1 RTC1 Connector LCD cable connector Left speaker cable connector Microphone cable connector Right speaker cable connector USB cable connector Keyboard cable connector Touchpad cable connector Fingerprint or...
Acer Aspire 7540 Service Guide - Page 112

Aspire 7736/7736Z/7336 and 7540 Bottom View No. Code 1 BAT1 2 CPU1 3 FAN1 4 DCIN1 5 RJ45 6 CRT1 7 HDMI1 8 USB1~3 9 LIN1 10 MICIN1 11 LOUT1 12 CARD1 13 DM1 and 2 ...
Acer Aspire 7540 Service Guide - Page 113

There is G78. Clearing Password Check Hardware Open Gap Description Hardware Gap Default Setting Open (Normal) HW Gap position on the main board: Gap name in 7736/7736Z/7336 Series is one Hardware Open Gap on the main board for clearing the password check and one Hotkey for Aspire 7736/7736Z/7336 and Aspire 7540 Series. Clearing Password Check and BIOS...
Acer Aspire 7540 Service Guide - Page 119

... FRU list of this chapter whenever ordering for parts to repair or for repair and service of customer machines. You MUST use the local FRU list provided by your regional Acer office to return it. For whatever reasons a part number change is ...your Acer office may have a DIFFERENT part number code from those given in global configurations of Aspire 7736/7736Z/ 7336 and Aspire 7540 Series.
Acer Aspire 7540 Service Guide - Page 120

Aspire 7736/7736Z/7336 Series and Aspire 7540 Series Exploded Diagram 112 Chapter 6
Acer Aspire 7540 Service Guide - Page 121

... 27.01518.581 27.01518.691 27.01518.0U1 27.T30V1.001 27.01518.641 27.01518.531 27.01518.541 27.03118.001 113 Aspire 7736/7736Z/7336 Series FRU List 1. Part Name 1 ADP 65W 19V 3P ADP-65JH DB A, 1 ADP 65W 19V 3P PA-1650-22AC LV 1 ADP 65W 19V...
Acer Aspire 7540 Service Guide - Page 152

144 Aspire 7736/7736Z/7336 Series Model AS7736G744G32Mn AS7736G664G50Bn AS7736G664G50Mn AS7736G664G32Mn AS7736G664G32Mn AS7736G664G50Mn AS7736G664G50Mn AS7736G744G50Mi AS7736G664G25Mi AS7736G664G50Mn AS7736G744G50Bn AS7736G664G50Mn AS7736G664G25Mn AS7736G744G50Mn AS7736G663G32Mn AS7736G744G32Mn AS7736G884G50Bn RO EMEA EMEA EMEA EMEA ...
Acer Aspire 7540 Service Guide - Page 179

... system functions are tested under Windows® XP Home, Windows® XP Pro environment, Windows® Vista. Appendix B 171 Regarding configuration, combination and test procedures, please refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Refer to the Aspire 7736/7736Z/7336 series and Aspire 7540 Series Compatibility Test...

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