Acer Aspire 5738 Support Question
Acer Aspire 5738 Support Question
Find answers below for this question about Acer Aspire 5738.Need a Acer Aspire 5738 manual? We have 2 online manuals for this item!
Question posted by dlb90 on March 9th, 2015
Windows Wont Start
my acer aspire wont start up as windows it only has the Pheonix Securecore(tm) Setup Utility page,, what does this mean ?
Current Answers
Answer #2: Posted by waelsaidani1 on March 9th, 2015 11:59 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,787
Member since:
May 12th, 2013 Points: 19,501,787
1. Insert Acer Rescue disk
2. See if there's a repair option
3. If not, try Acer Tech Support or reinstall OS from rescue CD
2. See if there's a repair option
3. If not, try Acer Tech Support or reinstall OS from rescue CD
or
1 Back up all necessary data to an external device such as a disk, flash drive or hard drive
* 2 Make sure all programs are closed and shut down your Acer laptop by opening your Start menu and selecting "Shut Down" from the options for shutting down and restarting windows.
* 3 Detach any external hardware such as an external hard drive or printer.
* 4 Press the Power button to boot your Acer laptop.
* 5 Press "Alt + F10" on your keyboard when the Acer screen appears at the start of the boot up process. Wait a moment while Windows loads the reset files.
* 6 Select "Restore System from factory default" in the Acer eRecovery Management window.
* 7 Click "Next" on the next screen to continue. Click "Next" on the following destination information window. This will pop up a notice telling you that resetting your Acer laptop will erase all data and restore the laptop to its original settings and configuration.
* 8 Click "OK" in the notice window to proceed with resetting your Acer laptop.
* 9 Wait while your Acer laptop is reset to factory settings.
Related Acer Aspire 5738 Manual Pages
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 1
Aspire 5738G/5738ZG/5738Z/5738/5338 Series Aspire 5536/5536G/5236 Series Service Guide
Service guide files and updates are available on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
PRINTED IN TAIWAN
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 2
Revision History
Please refer to the table below for the updates made on Aspire 5738G/5738ZG/5738Z/5738/5338 and Aspire 5536/5536G/5236 Series service guide. Date
Chapter
Updates
II
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 7
... Keyboard 12 Lock Keys and embedded numeric keypad 12 Windows Keys 13 Hot Keys 14 Special Key (only for certain models 15 Using the System Utilities 16 Acer GridVista (dual-display compatible 16 Hardware Specifications and Configurations 18
System Utilities
27
BIOS Setup Utility 27 Navigating the BIOS Utility 28 Information 29 Main 31 Security 33 Boot...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 8
... 119
FRU (Field Replaceable Unit) List
123
Aspire 5738G/5738ZG/5738Z/5738/5338 Series and Aspire 5536/5536G/5236 Series Exploded Diagram 124
Model Definition and Configuration
170
Aspire 5738G/5738ZG/5738Z/5738/5338 Series 171 Aspire 5536/5536G/5236 Series 202
Test Compatible Components
217
Microsoft® Windows® Vista Environment Test 218
Online Support Information...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 9
...; 64 X2 dual-core processor* • Mobile AMD Sempron™ processor* • AMD M780G Chipset • Acer InviLink™ Nplify™ 802.11b/g/Draft-N* • Acer InviLink™ 802.11b/g*
System memory
For Aspire 5738G/5738ZG/5738Z/5738/5338 Series • Dual-channel SDRAM support • Up to 2 GB of DDR2 667 MHz memory...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 10
... speakers • MS-Sound compatible • Built-in microphone
Communication
• Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Optional Acer Xpress VoIP phone*
• Wi-Fi/WiMAX: Intel® Wireless WiFi Link 5150/5350* (For Aspire 5738G/5738ZG/5738Z/5738/5338 Series only)
• WWAN: UMTS/HSPA at 850/1900/2100...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 11
The specifications listed above are for certain models". 2. "*" means only for reference only. • WLAN: • Intel® Wireless WiFi Link 5100/5300* (For Aspire 5738G/5738ZG/5738Z/5738/5338 Series only) • Acer InviLink™ Nplify™ 802.11b/g/Draft-N* • Acer InviLink™ 802.11b/g*
• WPAN: Bluetooth® 2.0+Enhanced Data Rate (EDR)* •...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 26
...;2 Duo Mobile Processor P7450 (2.13GHz), T6400 and T6600 (2.2GHz)
Aspire 5738ZG: Intel® Core™2 Duo Mobile Processor T4200 (2.0 GHz)
Aspire 5738Z: Intel® Core™2 Duo Mobile Processor T4200 (2.0 GHz)
Aspire 5738: Intel® Core™2 Duo Mobile Processor T6400 Aspire 5338: Intel CMT1600 Aspire 5536/5536G/5236 Series: AMD Athlon™ 64 X2 dual...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 28
... (disk-buffer, Mbytes/s)
DC Power Requirements
Voltage tolerance
5V(DC) +/- 5%
USB
Specification
Specification
Aspire 5738G/5738ZG/5738Z/5738/5338 Series: Foxconn Wireless LAN Atheros AR5B91 1x2 BGN/WLAN 802.11ABGN SHIRLEYPEAK1*2/Lan Intel WLAN 533AN_MMWG Shirley Peak MM#895362 Aspire 5536/5536G/5236 Series: Foxconn Wireless LAN Atheros AR5B91 1x2 BGN/QMI Wireless...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 31
... on the left side Enable/Disable by BIOS Setup
Controller
Aspire 5738G/5738ZG/5738Z/5738/5338 Series: Mobile Intel® GM45/GL40/PM45 Aspire 5536/5536G/5236 Series: ATI RS780MN Aspire 5738G/5738ZG/5738Z/5738/5338 Series: Intel ICH-9M Aspire 5536/5536G/5236 Series: AMD SB700 N/A Aspire 5738G/5738ZG/5738Z/5738/5338 Series: Foxconn Delphi-AM5 V2H 1.5_3...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 32
...
Chapter 1 System Board Major Chips
Item
Wireless 802.11 b/g/n
6 in 1 Card Reader Audio Codec
Keyboard
Item
Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously
Controller
Aspire 5738G/5738ZG/5738Z/5738/5338 Series: Lan Intel WLAN 533AN_MMWG Shirley Peak/Foxconn Wireless LAN Wireless LAN Ralink RT2700E 1x2 BGN...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 35
... to enter setup. The default parameter of F12 Boot Menu is prompted on the bottom of screen). Information
Phoenix SecureCore(tm) Setup Utility
Main
Security...Aspire 5738 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX
F1 Help Esc Exit
Select Item -/+ Change Values
F9 Setup Defaults
Select Menu Enter Select Sub-Menu F10 Save and Exit
Chapter 2
27 In this utility. To activate the BIOS Utility...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 37
...-XXX XXXXXX.XXX.XXX.XXX.XXXXXX XX.XX XXXXXXXXXXXXXXXXXXXXXXX None Aspire 5738 Acer XXXxXxXX-xXxX-XXxx-xXXx-xXXxXXxXxxXX
F1 Help Esc Exit
Select Item Select Menu
Aspire 5536/5536G/5236 Series:
-/+ Change Values
F9 Setup Defaults
Enter Select Sub-Menu F10 Save and Exit
Information
Phoenix SecureCore(tm) Setup Utility
Main
Security
Boot
Exit
CPU Type: CPU Speed: IDE0...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 39
.../2009]
4096 KB
Item Specific Help
, , or selects field.
Aspire 5738G/5738ZG/5738Z/5738/5338 Series:
Information
Phoenix SecureCore(tm) Setup Utility
Main
Security
Boot
Exit
System Time: System Date:
System Memory: Extended...] [Enabled] [AHCI]
F1 Help Esc Exit
Select Item -/+ Change Values
F9 Setup Defaults
Select Menu Enter Select Sub-Menu F10 Save and Exit
NOTE: The screen above...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 91
Chapter 3
83 Disconnect the heatsink connector from the main board.
19. NOTE: Aspire 5738G/5738ZG/5738Z/5738/5338 Series uses the NVdia VGA board, while Aspire 5536/ 5536G/5236 Series uses the ATI VGA board. Remove the six screws securing the heatsink module in the order shown. 17. See "Removing the Main Board" on page 80. 18.
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 92
.... 9. Carefully lift up the heatsink module. See "Removing the SD Dummy Card" on page 48. 4. Removing the CPU
NOTE: Aspire 5738G/5738ZG/5738Z/5738/5338 Series uses the Intel® processor, while Aspire 5536/5536G/ 5236 Series uses the AMD® processor. See "Removing the DIMM Module" on page 47. 3. See "Removing the...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 118
...
Press Fn+o and see if the computer enters hibernation
mode. Action in Sequence
Enter BIOS Setup Utility to Disk (S4)" on page 25.
Keyboard (if control is damaged. Power-Related Symptoms... Default Settings, then reboot system. DIMM System board
Speaker-Related Symptoms
Symptom / Error In Windows, multimedia programs, no sound. The system doesn't enter standby mode after closing the LCD...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 119
... in Windows doesn't go higher than 90%. The system doesn't resume from hibernation mode. Touchpad board System board
Chapter 4
111 Keyboard System board
Reconnect touchpad cable. Power Management-Related Symptoms
Symptom / Error The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Sequence
Enter BIOS Setup Utility to...
Acer Aspire 5236, Aspire 5536, and Aspire 5536G Series Service Guide - Page 225
... of its system functions are tested under Windows® XP Home, Windows® XP Pro environment, Windows® Vista.
Appendix B
Test Compatible Components
This computer's compatibility is tested and verified by the Acer Mobile System Testing Department. Refer to the Aspire 5738G/5738ZG/5738Z/ 5738/5338 series and Aspire 5536/5536G/5236 Series Compatibility Test Report released...
Acer Aspire 5738 Series OOBE - Page 10
...setup will continue with 3D Software called TriDef 3D. Once the progress gets to %100 it will say "Please wait a moment", then "Starting Windows".
Once it gets to %100 it will go to Step 5: "Restore Progress". From this action will erase all data on the Acer...images properly, the Software does have a "setup page" meaning it will display a 3D image and explain how to tilt the screen until ...
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