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Aastra 7187a Support Question

Aastra 7187a Support Question

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Question posted by josefinanordstrom on January 14th, 2016

Problems

The phone works and I can receive calls and call others but people can hear me. I can hear them.

Current Answers

Answer #1: Posted by TommyKervz on January 15th, 2016 3:00 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813
1,100
points
Possible reasons.

Microphone is dirty.

Poor network coverage.
Bad cable from base to handset or dirty conctacts on base/handset port or the cable itself.

Do also check if not on mute.


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Aastra 7187a Manual Pages

Datasheet - Aastra 7100a Analog Terminals - Page 1

... integrated headset support, display of calling number, the last-number redial feature, the hands-free feature or the integrated phone book. Aastra 7100a Terminals Highlights Wall-mountable Hearing-aid compatible Adjustable console base Message Waiting indication Adjustable ring volume and tone In-line power supply (powered by the telephony system. The Dialog 7106a features...
Datasheet - Aastra 7100a Analog Terminals - Page 2

... controlled by users and guests. Aastra 7187a Aastra 7187a Highlights 3-line alphanumeric display (adjustable viewing angle) 2 lines, 16 characters each Calling number and name presentation (when supported by the telephony system. Aastra 7147a Highlights Aastra 7147a The telephone comes with dedicated key) Aastra 7187a - Additionally, the phone is equipped with dedicated key) The...
Datasheet - Aastra 7100a Analog Terminals - Page 3

... and critical Speed-dial memory and critical phone settings are lockable phone settings are lockable 8 types 8 types 2 levels 2 levels English, French, German, Portuguese, Spanish, Italian Flashing LED (blue) Flashing LED (blue) Yes Yes - EN300 659-1, -2 EN300 659-1, -2, -3 60 call records 50+50 call - Supported Telephony Systems Telephony System Aastra 7100a Aastra MX-ONE Aastra...
Datasheet - Aastra 7100a Analog Terminals - Page 4

... Message Waiting Indication (MWI) with LED Volume control Save Call list key Delete key Good bye key/Hang up Handset receiver Microphone Tone ringer Headset interface, RJ9 Line port, RJ11 Data... port, RJ11 Wall mounting Aastra 7106a Yes - - 4 1 1 1 1 1 2 1 Electro-dynamic Electrets Piezo type Yes Aastra 7147a Aastra 7187a...
Aastra 7187a for MX-ONE - Page 2

... Parts 5 Telephone layout 5 Cable inlets and MW switch 7 Incoming calls 8 Outgoing calls 9 During calls 11 Call forwarding 12 Optional Call handling Features 15 Call Records/Call log 22 Speed Dial Memory 23 Phonebook 24 Caller ID display 25 Phone Setting 27 Alarm function 32 System Dependent Phone setting 33 Telephone Specification 35 Wall Mounting 37 Aastra...
Aastra 7187a for MX-ONE - Page 3

... an advanced line-powered analogue telephone. This user guide describes the features of the user guide can be downloaded from: http://www.aastra.com Aastra 7187a Analogue Telephone 3 It supports multi-languages, call log, message waiting, telephone book and A-number presentation. Introduction Aastra 7187a is connected to MX-ONE Telephony system, Telephony Switch or Telephony server.
Aastra 7187a for MX-ONE - Page 8

... another extension from another extension You can be signaled on your phone 2. Press 2 to return to the first call (Sweden, press ) After finishing the call, replace the handset to receive the first call again Answer a call will inform you are speaking with to receive the new call is not shown. You have two options: Option 1: 1. Lift the handset...
Aastra 7187a for MX-ONE - Page 9

... call. 2. The call duration is established. Call ...Call duration timer for incoming calls A call list with the caller ID information. Outgoing calls Dial and Pre-dial Dial Pick up the phone...calls starts 5 seconds after "off -hook by pressing . Call by Headset 1. To hang up the handset, the phone will dial out the number in the call...phone, press again. 3. Press and enter ...
Aastra 7187a for MX-ONE - Page 13

... when the caller receives a busy tone: 1. Lift the handset and press numeric keys # 211 # ( UK: #61# ), 2. Lift the handset and Press numeric keys * 212 # (Finland and Norway: *67# ) 2. Internal Follow me from another room and want your own phone 1. Ordering Follow-me All calls to your extension are working in another phone You can still...
Aastra 7187a for MX-ONE - Page 15

... numeric keys *1 0 * ( 1- 5 ) # 2. When the feature is busy, the call can be used , if available in your telephony system. Please contact your own office phone. If an answering position in the profile is activated, incoming calls are out of the office. press to selected phones or back-up Aastra 7187a Analogue Telephone 15 Free seating 1. Contact your...
Aastra 7187a for MX-ONE - Page 17

... code # 2. Contact your phone. The account code can notify the extension by a call to an account number or to prevent unauthorized calls from your system administrator regarding the... Cancel: Lift handset and press numeric keys # 2 3 #, press to hang up Aastra 7187a Analogue Telephone 17 Call Waiting If you urgently wish to contact a busy extension or external line, you will return....
Aastra 7187a for MX-ONE - Page 18

...up Parallel Ringing This feature makes it possible for an incoming call to ring on several phones simultaneously and for the call to hang up . To restore Parallel Ringing: Lift the handset...call on any individual call to the parties in a parallel ringing list. up In a call-pick-up . Order for the other persons return, Press #, press to answer the call (Finland and Sweden: 0) Aastra 7187a...
Aastra 7187a for MX-ONE - Page 19

... and you are working externally, you can divert all calls to a group, to another extension or another group: 1. Aastra 7187a Analogue Telephone 19 Dial the number of the group that is called by a common ...and press numeric keys # 21 #, press (UK:#2#) to hang up If you are authorized, you can call (Finland and Sweden: 0) Group hunting As a member of a group of the group to be diverted...
Aastra 7187a for MX-ONE - Page 20

... code and press numeric key # 4. Lift the handset and call : 1. Dial the authorization code and press numeric key * 4. You receive a dial tone. Dial external number Authorization code, Common If ...any phone used within the telephone system to the authority level connected to get an external line and the external number. Lift the handset and press numeric key # 7 3 * 2. You receive ...
Aastra 7187a for MX-ONE - Page 21

...Aastra 7187a Analogue Telephone 21 Lift the handset and press numeric key * 76 * 2. Enter authorization code and press # 3. You receive a...receive verification tone 3. You receive verification tone, Dial the digit or digits to get an external line and the external number. To make calls with your authority level when your phone: 1. To lock the phone: 1. To change any other phone...
Aastra 7187a for MX-ONE - Page 22

...) or SHIFT+(M0-M7) or to save . Lift the handset or press either or Aastra 7187a Analogue Telephone 22 Press or 3. Press or to scroll the list. Press or to view the calls list. 5. Note: If the phone was locked, you want to enter the password for 3s could activate fast scrolling. Press...
Aastra 7187a for MX-ONE - Page 23

...phone 2. enter the area code, press the pause key and then continue with area code will be filtered the area code. Press memory key (M1 to M7) or "second level" memory keys (Shift + M1 to be dialed Delete Memory 1. If the incoming call... was set (see 'DELETE?', then press to confirm the deletion Aastra 7187a Analogue Telephone 23 Press and enter the number to M7) 3.
Aastra 7187a for MX-ONE - Page 25

... memory. If the record is full, the next incoming call indicator LED will flicker. Aastra 7187a Analogue Telephone 25 The Caller ID information is presented in the display the Caller ID information is presented. Pick up and the record will become received calls. Call Record/Call log Information The above mentioned information related to display for...
Aastra 7187a for MX-ONE - Page 26

Call duration time The call records. Aastra 7187a Analogue Telephone 26 Shortcut key to view records When the phone is in idle, press or to view all the call duration is presented in the bottom row. In the picture below : Note: "12:00" indicate the call was 6s. The call details are displayed below 00:06 indicates that...
Aastra 7187a for MX-ONE - Page 27

... VOL SET PASSWORD SET LOCK STATE LCD CONTRAST SET FLASH TIME CALL RECORD SET TIME/DATE DATE FORMAT TIME FORMAT LOCAL AREA CODE MISSED CALL DIALED CALL ANSWERED CALL AL AR M SETTING ALARM CLOCK ALARM INTERVAL ALARM ON/OFF ... UNLOCK 2 100ms 00:00, 01/01 MM/DD 12H - - - - - 00:00 10 min OFF Aastra 7187a Analogue Telephone 27 Phone Setting Display Menu - Press to enter into main menu. -

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