User Guide
Page 3
...3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working... computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 17 Protecting from power source problems 18 Checking the voltage selection 18 Starting your computer 19 Waking up your computer 20 Turning off your computer 20 ...
...3 Help and Support 3 Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6 2 Checking Out Your eMachines Computer 7 Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13 eMachines model and serial number 13 Microsoft Certificate of Authenticity 13 3 Getting Started 15 Working... computer accessories 17 Sitting at your computer 17 Avoiding discomfort and injury from repetitive strain 17 Protecting from power source problems 18 Checking the voltage selection 18 Starting your computer 19 Waking up your computer 20 Turning off your computer 20 ...
User Guide
Page 8
You have a problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We have highlighted some basic care and safety information to help you ... behind our value proposition to ensure that you for years to familiarize yourself with our range of services and support. Each and every eMachines computer uses the latest technology and passes through the most stringent quality control tests to our customers - Chapter 1: Getting Help Thank you will be pleased ...
You have a problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We have highlighted some basic care and safety information to help you ... behind our value proposition to ensure that you for years to familiarize yourself with our range of services and support. Each and every eMachines computer uses the latest technology and passes through the most stringent quality control tests to our customers - Chapter 1: Getting Help Thank you will be pleased ...
User Guide
Page 10
... and are located in the Search box. You must be connected to the Internet to open BigFix. To fix the problem, click on that icon to search for problems and conflicts. BigFix BigFix monitors your search results, click the results header for a topic in Help and Support, type... relevant to view. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com These topics are located in the Search Results list. For each search, you entered in Help and Support and contain the words you by...
... and are located in the Search box. You must be connected to the Internet to open BigFix. To fix the problem, click on that icon to search for problems and conflicts. BigFix BigFix monitors your search results, click the results header for a topic in Help and Support, type... relevant to view. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 4 www.eMachines.com These topics are located in the Search Results list. For each search, you entered in Help and Support and contain the words you by...
User Guide
Page 21
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices 15
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Using the computer display • Installing peripheral devices 15
User Guide
Page 24
...levels and cause data loss or system damage. Chapter 3: Getting Started Protecting from reaching your computer by connecting them to 230. 18 www.eMachines.com During an electrical storm, unplug both the power cord and the modem connection. An uninterruptible power supply (UPS) supplies battery power ...antenna/cable TV jack. The power supply should be moved to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of electricity coming into your computer to provide power to the system board, add-in cards, ...
...levels and cause data loss or system damage. Chapter 3: Getting Started Protecting from reaching your computer by connecting them to 230. 18 www.eMachines.com During an electrical storm, unplug both the power cord and the modem connection. An uninterruptible power supply (UPS) supplies battery power ...antenna/cable TV jack. The power supply should be moved to a surge protector, which absorbs voltage surges and prevents them from power source problems During a power surge, the voltage level of electricity coming into your computer to provide power to the system board, add-in cards, ...
User Guide
Page 61
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 55
User Guide
Page 62
... and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: ...Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ...
... and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com Chapter 6: ...Troubleshooting Safety guidelines While troubleshooting your computer, follow these things first: ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ...
User Guide
Page 63
...the drive documentation. ■ Reinstall the device driver. Occasionally discs are flawed or become scratched and cannot be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that you have copy protection software. For more information, see the ...documentation that came with your computer. ■ Clean the disc. Battery See "Power" on page 72. www.eMachines.com 57 For more information, see "Cleaning CDs or DVDs" on your add-in card. Troubleshooting Troubleshooting Add-in cards The computer does...
...the drive documentation. ■ Reinstall the device driver. Occasionally discs are flawed or become scratched and cannot be experiencing some temporary memory problems. Shut down and restart your computer. ■ Make sure that you have copy protection software. For more information, see the ...documentation that came with your computer. ■ Clean the disc. Battery See "Power" on page 72. www.eMachines.com 57 For more information, see "Cleaning CDs or DVDs" on your add-in card. Troubleshooting Troubleshooting Add-in cards The computer does...
User Guide
Page 67
... computer has been subjected to static electricity or physical shock, you empty the Recycle Bin. ■ Save your files to reinstall the operating system. www.eMachines.com 61 You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. ■ Empty the Recycle... files will be lost when you may be accessed, or you see a "Data error" message This may need to another drive. To fix hard drive problems, run the Error checking program. If the hard drive is in the Search box , then click the arrow.
... computer has been subjected to static electricity or physical shock, you empty the Recycle Bin. ■ Save your files to reinstall the operating system. www.eMachines.com 61 You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. ■ Empty the Recycle... files will be lost when you may be accessed, or you see a "Data error" message This may need to another drive. To fix hard drive problems, run the Error checking program. If the hard drive is in the Search box , then click the arrow.
User Guide
Page 68
...the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to which you have a problem with your browser, then reconnect and open on page 64. You see an "Unable to locate host" message and are unable to browse the...9632; The condition of the telephone lines in the Search box , then click the arrow. If you still get the error, your computer 62 www.eMachines.com Help and Support For more information, "Modem (dial-up)" on your ISP may be having technical difficulties. If you are using a cable ...
...the keyword troubleshooting connections in your residence or at your local telephone service ■ The condition of the Internet computers to which you have a problem with your browser, then reconnect and open on page 64. You see an "Unable to locate host" message and are unable to browse the...9632; The condition of the telephone lines in the Search box , then click the arrow. If you still get the error, your computer 62 www.eMachines.com Help and Support For more information, "Modem (dial-up)" on your ISP may be having technical difficulties. If you are using a cable ...
User Guide
Page 71
...Make sure that the connectors are free from which you connect, call your house or a telephone line at a lower connection speed. www.eMachines.com 65 Listen to see if that can also call your telephone service and have the telephone line checked for noise or low line levels.... ■ Try another telephone line (either a different telephone number in the wall or telephone wall jack are correct. Line noise is a common problem that makes a difference. When the dial tone stops, listen for line noise (scratchy, crackling, or popping sounds). Wiggle the modem cable to the...
...Make sure that the connectors are free from which you connect, call your house or a telephone line at a lower connection speed. www.eMachines.com 65 Listen to see if that can also call your telephone service and have the telephone line checked for noise or low line levels.... ■ Try another telephone line (either a different telephone number in the wall or telephone wall jack are correct. Line noise is a common problem that makes a difference. When the dial tone stops, listen for line noise (scratchy, crackling, or popping sounds). Wiggle the modem cable to the...
User Guide
Page 72
...Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com If your computer has a v.92 modem, the speed at which you can upload (send) data is not recognized by your computer ...technical support. ■ See if the modem works with your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all ...
...Category View, click Printers and Other Hardware. 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 66 www.eMachines.com If your computer has a v.92 modem, the speed at which you can upload (send) data is not recognized by your computer ...technical support. ■ See if the modem works with your computer. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all ...
User Guide
Page 79
... installed it according to the instructions provided with it is supplying power. Telephone support Telephone support Before calling eMachines Customer Care If you have a technical problem with your computer, follow troubleshooting steps. The technician may have you have "how to work, make sure...you have recently installed hardware or software, make sure that it . Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped...
... installed it according to the instructions provided with it is supplying power. Telephone support Telephone support Before calling eMachines Customer Care If you have a technical problem with your computer, follow troubleshooting steps. The technician may have you have "how to work, make sure...you have recently installed hardware or software, make sure that it . Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped...
User Guide
Page 84
... facilities of Industry Canada. This equipment cannot be used to determine the number of 1991 makes it unlawful for you disconnect the equipment until the problem is required for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. Telecommunications per ICES-003 This digital apparatus does... le brouillage radioélectrique édicté par Industrie Canada. Refer to your fax communication software documentation for information. In some situations. 78 www.eMachines.com
... facilities of Industry Canada. This equipment cannot be used to determine the number of 1991 makes it unlawful for you disconnect the equipment until the problem is required for products fitted with an IC-compliant modem) The Industry Canada label identifies certified equipment. Telecommunications per ICES-003 This digital apparatus does... le brouillage radioélectrique édicté par Industrie Canada. Refer to your fax communication software documentation for information. In some situations. 78 www.eMachines.com
User Guide
Page 93
... devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 18 Standby/Resume 9 troubleshooting 70 turning off computer 20 turning on computer 19 power button 9 printer default 70 installing 28 parallel port 11 troubleshooting 70... shortcut menus accessing 25 shortcuts opening menu 25 shutting down computer 20, 21 side panel removing 46 replacing 46 sound adjusting 21 controls 21 www.eMachines.com 87
... devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 ports See connections power button 9 connector 11 Hibernate mode 9 indicator 9 source problems 18 Standby/Resume 9 troubleshooting 70 turning off computer 20 turning on computer 19 power button 9 printer default 70 installing 28 parallel port 11 troubleshooting 70... shortcut menus accessing 25 shortcuts opening menu 25 shutting down computer 20, 21 side panel removing 46 replacing 46 sound adjusting 21 controls 21 www.eMachines.com 87