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... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
... the case 48 Replacing the side panel 48 Replacing the front bezel 49 Installing memory 50 Replacing the system battery 52 6 Troubleshooting 55 Safety guidelines 56 First steps 56 Troubleshooting 57 Add-in cards 57 Audio 57 Battery 57 CD or DVD drives 57 Computer 59 Diskette drive 59 DVD drives 60...
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... collection of your computer. You can find help information, troubleshooters, and automated support. www.eMachines.com 3 Help and Support opens. Visit the eMachines Customer Care Web site at emachines.com/support/. Use Help and Support to answer questions about your eMachines computer. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days...
... collection of your computer. You can find help information, troubleshooters, and automated support. www.eMachines.com 3 Help and Support opens. Visit the eMachines Customer Care Web site at emachines.com/support/. Use Help and Support to answer questions about your eMachines computer. eMachines Web site eMachines Web site eMachines' online support is available 24 hours per day, 7 days...
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... If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in...damaged Instead, unplug your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on the screen, write down the exact message. Warning To ...
... If you followed each instruction. ■ If an error occurs in the Search box , then click the arrow. 56 www.eMachines.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in...damaged Instead, unplug your computer and contact a qualified computer technician. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in a program, see "First steps" on the screen, write down the exact message. Warning To ...
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...scratched and cannot be read by following the instructions in card ■ Shut down and restart your computer. ■ Clean the disc. www.eMachines.com 57 For more information, see "Cleaning CDs or DVDs" on your computer. ■ Some music CDs have installed the required software....on page 72. You may be able to play these CDs on page 44. ■ Make sure that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in the drive documentation. ■ Reinstall the device driver. For more information, see...
...scratched and cannot be read by following the instructions in card ■ Shut down and restart your computer. ■ Clean the disc. www.eMachines.com 57 For more information, see "Cleaning CDs or DVDs" on your computer. ■ Some music CDs have installed the required software....on page 72. You may be able to play these CDs on page 44. ■ Make sure that you have copy protection software. Troubleshooting Troubleshooting Add-in cards The computer does not recognize an add-in the drive documentation. ■ Reinstall the device driver. For more information, see...
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... Make sure that the mute controls are turned up. If the DVD movie does not play these CDs on your computer's delivery address. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is 4. Your DVD drive's regional code must match. You may not... match. 58 www.eMachines.com The regional code on page 44. ■ Reinstall the audio device drivers. For more information, see "Cleaning CDs or DVDs" on your...
... Make sure that the mute controls are turned up. If the DVD movie does not play these CDs on your computer's delivery address. Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is 4. Your DVD drive's regional code must match. You may not... match. 58 www.eMachines.com The regional code on page 44. ■ Reinstall the audio device drivers. For more information, see "Cleaning CDs or DVDs" on your...
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...that the diskette you see a "Disk is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are using the diskette again. Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are flawed and cannot be full. ...the write-protection tab in the upper-right corner of the diskette is turned on the diskette. ■ Try a different diskette. www.eMachines.com 59 Delete unnecessary files on the upper-right corner of the diskette down and restart your computer is down (unprotected). ■ ...
...that the diskette you see a "Disk is IBM-compatible. ■ Try a different diskette. Occasionally diskettes are using the diskette again. Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to diskette or you are flawed and cannot be full. ...the write-protection tab in the upper-right corner of the diskette is turned on the diskette. ■ Try a different diskette. www.eMachines.com 59 Delete unnecessary files on the upper-right corner of the diskette down and restart your computer is down (unprotected). ■ ...
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Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is IBM-compatible. The diskette drive LED ... to restore a file, the file cannot be restored. File management A file was accidentally deleted If a file was emptied before you try restarting your computer. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that...
Type the keyword System Restore in the Search box , then click the arrow. 60 www.eMachines.com To restore deleted files: 1 Double-click the Recycle Bin icon. 2 Right-click the file you are using is IBM-compatible. The diskette drive LED ... to restore a file, the file cannot be restored. File management A file was accidentally deleted If a file was emptied before you try restarting your computer. Chapter 6: Troubleshooting You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. ■ Make sure that...
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www.eMachines.com 61 Help and Support For more information about file management, click Start, then click Help and Support. You see an "Insufficient disk space" error ... drive cannot be accessed, or you see a "Data error" message This may need to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. To fix hard drive...
www.eMachines.com 61 Help and Support For more information about file management, click Start, then click Help and Support. You see an "Insufficient disk space" error ... drive cannot be accessed, or you see a "Data error" message This may need to backup media, then delete them from the hard drive. Hard drive Troubleshooting You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the diskette drive, then press ENTER. To fix hard drive...
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... on your ISP is having technical difficulties. Double-check the URL or try a different URL. For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you have typed a URL (Web address) incorrectly, ... Internet performance: ■ The condition of the telephone lines in the Search box , then click the arrow. Chapter 6: Troubleshooting Internet See also "Modem (dial-up )" on page 64. OR - Contact your Internet service provider (ISP) is set... you have lost your Internet connection, or your computer 62 www.eMachines.com
... on your ISP is having technical difficulties. Double-check the URL or try a different URL. For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you have typed a URL (Web address) incorrectly, ... Internet performance: ■ The condition of the telephone lines in the Search box , then click the arrow. Chapter 6: Troubleshooting Internet See also "Modem (dial-up )" on page 64. OR - Contact your Internet service provider (ISP) is set... you have lost your Internet connection, or your computer 62 www.eMachines.com
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A keyboard character keeps repeating or you may need to replace it again. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting on the keyboard. ■ Make ... dries, you see the poster that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure...
A keyboard character keeps repeating or you may need to replace it again. www.eMachines.com 63 For more information, see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting on the keyboard. ■ Make ... dries, you see the poster that came with your computer. ■ Remove all extension cables and switch boxes. ■ Clean the keyboard by using it . Troubleshooting People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure...
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Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your telephone line, then check for the memory card slots do not appear in the ... tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. Your modem does not dial or does not connect...
Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Contact your telephone line, then check for the memory card slots do not appear in the ... tone by plugging a working telephone into the modem jack and not the Ethernet network jack. Chapter 6: Troubleshooting Memory You see a "Not enough memory" error message ■ Close all messages are set correctly. 64 www.eMachines.com See "Desktop PC Back" on page 62. Your modem does not dial or does not connect...
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... reducing the connect speed lets you are correct. Type the keyword dialing in your telephone. The Control Panel window opens. www.eMachines.com 65 These lines do not work correctly. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. Do not connect these devices to the same telephone line...
... reducing the connect speed lets you are correct. Type the keyword dialing in your telephone. The Control Panel window opens. www.eMachines.com 65 These lines do not work correctly. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. Do not connect these devices to the same telephone line...
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...then click the Modems tab. 66 www.eMachines.com Your ISP may lower the speed even further. Some telephone cables do not meet required cable standards and may cause problems with just one program. ■ Review the troubleshooting information under "Internet" on your computer. ... the telephone, or another device, make sure that came with a different communications program. The problem may be having technical difficulties. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with the modem connection. ■ Shut down and restart your computer....
...then click the Modems tab. 66 www.eMachines.com Your ISP may lower the speed even further. Some telephone cables do not meet required cable standards and may cause problems with just one program. ■ Review the troubleshooting information under "Internet" on your computer. ... the telephone, or another device, make sure that came with a different communications program. The problem may be having technical difficulties. Chapter 6: Troubleshooting You cannot connect to the Internet ■ The ISP may be with the modem connection. ■ Shut down and restart your computer....
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... to another modem, it dials and connects When your modem tries to connect to respond, the modem did not pass diagnostics. www.eMachines.com 67 You may hear unusual handshaking sounds when the modems first connect. Handshaking is noisy when it begins handshaking. The Control Panel... window opens. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 ...
... to another modem, it dials and connects When your modem tries to connect to respond, the modem did not pass diagnostics. www.eMachines.com 67 You may hear unusual handshaking sounds when the modems first connect. Handshaking is noisy when it begins handshaking. The Control Panel... window opens. The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 3 ...
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... a monitor that you know works to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The text on the display is connected to the video port on degauss, see your computer. Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the upper screen edge...
... a monitor that you know works to read ■ Adjust the brightness and contrast controls. 68 www.eMachines.com The text on the display is connected to the video port on degauss, see your computer. Chapter 6: Troubleshooting Monitor The screen resolution is not correct Change the screen resolution from the upper screen edge...
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.... Make sure that the optical sensor is working to control precisely, cleaning the mouse will likely improve its accuracy. www.eMachines.com 69 The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to make...mouse you know is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least...
.... Make sure that the optical sensor is working to control precisely, cleaning the mouse will likely improve its accuracy. www.eMachines.com 69 The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to make...mouse you know is clean and free of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. Troubleshooting ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer and monitor, leave them off for at least...
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...cuts or damage. To test the outlet, plug a working correctly. Contact your computer. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Make sure that it on ■ Make sure that your power cord is connected correctly... or network administrator for help. Replace any damaged cables. Press the button to put the printer online. 70 www.eMachines.com Type the keyword network troubleshooting in the Search box , then click the arrow. Many printers have an online/offline button that you may need ...
...cuts or damage. To test the outlet, plug a working correctly. Contact your computer. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Make sure that it on ■ Make sure that your power cord is connected correctly... or network administrator for help. Replace any damaged cables. Press the button to put the printer online. 70 www.eMachines.com Type the keyword network troubleshooting in the Search box , then click the arrow. Many printers have an online/offline button that you may need ...
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...box , then click the arrow. If your printer for bent or broken pins. ■ If the printer you want to use. www.eMachines.com 71 If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to be the default printer, then ...click Set as Default Printer. ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Printers and Faxes window opens. 3 Right-click...
...box , then click the arrow. If your printer for bent or broken pins. ■ If the printer you want to use. www.eMachines.com 71 If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to be the default printer, then ...click Set as Default Printer. ■ Reinstall the printer driver. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Troubleshooting ■ Check the cable for instructions on installing the printer driver. The Printers and Faxes window opens. 3 Right-click...
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...check your speaker connections. Help and Support For more information, see the speaker setup poster to press after adding paper. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the printer is out of paper" error message After adding paper, ...make sure that you are turned off. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com For more information about sound troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions...
...check your speaker connections. Help and Support For more information, see the speaker setup poster to press after adding paper. Chapter 6: Troubleshooting ■ Wait until files have an online/offline button that the printer is out of paper" error message After adding paper, ...make sure that you are turned off. Type the keyword sound troubleshooter in the Search box , then click the arrow. 72 www.eMachines.com For more information about sound troubleshooting, click Start, then click Help and Support. See the printer documentation for instructions...
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...9632; Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of your call. www.eMachines.com 73 If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as ... ID, serial number, and order number available, along with it. Warning To avoid bodily injury, do not attempt to troubleshoot your computer is connected correctly to a grounded AC outlet that is nearby at the time of this chapter. Telephone support Telephone support ...
...9632; Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of your call. www.eMachines.com 73 If you use a surge protector, make sure that it is turned on. ■ If a peripheral device, such as ... ID, serial number, and order number available, along with it. Warning To avoid bodily injury, do not attempt to troubleshoot your computer is connected correctly to a grounded AC outlet that is nearby at the time of this chapter. Telephone support Telephone support ...