Service Manual
Page 7
...device will also prevent accumulation of parts when mounting or inserting them , are ready to install it. ■ Immediately before applying power to the unit under test to avoid potential shock.) ■ After removing a static sensitive assembly from a carpeted floor can be installed. ■ Minimize body motions when handling unpackaged replacement devices... contain them on a grounded conductive surface such as a conductive surface. ■ Do not use it on Printer Circuit Boards (PCB's). If the anti-static bag is off and observe all other semiconductor chip components.
...device will also prevent accumulation of parts when mounting or inserting them , are ready to install it. ■ Immediately before applying power to the unit under test to avoid potential shock.) ■ After removing a static sensitive assembly from a carpeted floor can be installed. ■ Minimize body motions when handling unpackaged replacement devices... contain them on a grounded conductive surface such as a conductive surface. ■ Do not use it on Printer Circuit Boards (PCB's). If the anti-static bag is off and observe all other semiconductor chip components.
Service Manual
Page 13
... DIP Switches 1 - 12 Printer Specifications 1 - 13 Physical Dimensions - Duplex Unit 1 - 8 Front Panel Configuration 1 - 9 Front Panel LED indicators 1 - 9 Image Processor (IP) Board Components 1 - 10 Rear Panel Configuration of the Printer 1 - 6 Print Engine Base Configuration 1 - 6 Printer Options - Print Engine 1 - 13 Physical Dimensions - Options 1 - 13 Printer Clearances 1 - 13 Functional Specifications 1 - 14 Print Speeds 1 - 14 Electrical Specifications 1 - 15 Environmental Specifications 1 - 15 Media and Tray Specifications 1 - 16 Error Messages and Codes 2 - 19...
... DIP Switches 1 - 12 Printer Specifications 1 - 13 Physical Dimensions - Duplex Unit 1 - 8 Front Panel Configuration 1 - 9 Front Panel LED indicators 1 - 9 Image Processor (IP) Board Components 1 - 10 Rear Panel Configuration of the Printer 1 - 6 Print Engine Base Configuration 1 - 6 Printer Options - Print Engine 1 - 13 Physical Dimensions - Options 1 - 13 Printer Clearances 1 - 13 Functional Specifications 1 - 14 Print Speeds 1 - 14 Electrical Specifications 1 - 15 Environmental Specifications 1 - 15 Media and Tray Specifications 1 - 16 Error Messages and Codes 2 - 19...
Service Manual
Page 36
Error Messages and Codes Index Error Front Panel Message Code A6 Jam at Top Cover A7 Jam at Top Cover A10 Jam at Top Cover A11 Jam at Door A A22 Jam at Top Cover B8 Jam at Duplex B13 Jam at Duplex B21 Jam at Door A C1 Insert Tray 1 C2 Insert Tray 2 C3 Insert Tray 3 C4 Insert Tray 4 C5 Insert Tray 5 E1 Misfeed at Tray 1 E2 Misfeed at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is...
Error Messages and Codes Index Error Front Panel Message Code A6 Jam at Top Cover A7 Jam at Top Cover A10 Jam at Top Cover A11 Jam at Door A A22 Jam at Top Cover B8 Jam at Duplex B13 Jam at Duplex B21 Jam at Door A C1 Insert Tray 1 C2 Insert Tray 2 C3 Insert Tray 3 C4 Insert Tray 4 C5 Insert Tray 5 E1 Misfeed at Tray 1 E2 Misfeed at Tray 2 E3 Misfeed at Tray 3 E4 Misfeed at Tray 4 E5 Misfeed at Tray 5 E12 Top Output Tray is...
Service Manual
Page 40
... as instructed in the appropriate troubleshooting procedure. 5 Use the Service Test Prints to troubleshooting and repair of the path a service technician could take, using this manual. Step 4: Correct the Problem 1 Use the Parts List to locate a part number 2 Use the Removal and Replacement Procedures to clean the printer interior. ■ Do not use any unusual noise or smell coming from there. See "Service Safety Summary" on printer parts. ■ Use only a type II approved toner vacuum. 6 Clean all rubber rollers with a lint-free...
... as instructed in the appropriate troubleshooting procedure. 5 Use the Service Test Prints to troubleshooting and repair of the path a service technician could take, using this manual. Step 4: Correct the Problem 1 Use the Parts List to locate a part number 2 Use the Removal and Replacement Procedures to clean the printer interior. ■ Do not use any unusual noise or smell coming from there. See "Service Safety Summary" on printer parts. ■ Use only a type II approved toner vacuum. 6 Clean all rubber rollers with a lint-free...
Service Manual
Page 43
Displays user-selected engine information. Error Message = Displays an error message that will prevent printing. Detects presence of Tray 1,2,3,4,5. Fuser Temperature Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser (UpperSide) is displayed sequentially, one line at a time. General Status - Detects presence of Hard Drive option. Ambient Temperature/ Humidity Amb. Hum. Status is nnn deg.C Consumable Status ■ Total Pages ■ Fuser Unit Life (total sheets) ■ transfer unit Life (total images) ■ Black IU Life (total images) ...
Displays user-selected engine information. Error Message = Displays an error message that will prevent printing. Detects presence of Tray 1,2,3,4,5. Fuser Temperature Fuser Temp Upper is nnn deg.C Fuser Temp Lower is nnn deg.C Fuser (UpperSide) is displayed sequentially, one line at a time. General Status - Detects presence of Hard Drive option. Ambient Temperature/ Humidity Amb. Hum. Status is nnn deg.C Consumable Status ■ Total Pages ■ Fuser Unit Life (total sheets) ■ transfer unit Life (total images) ■ Black IU Life (total images) ...
Service Manual
Page 44
Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints - The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV Prints test prints stored on the Engine Controller Board.
Service Diagnostics Tests and Functions Table (cont'd.) Menu Item Front Panel Display Results Functional Definition Test Prints - The prints are used by eliminating the normal image data transfer process from the Image Processor Board to identify, repair and validate the operability of the printer. Used to isolate print problems to the engine or Image Processor by service personnel to the Engine Controller Board. Execute Print P=nnn T=nnn U=nnn[nnn] H=nn% L=nnn[nnn] KTR=n.nn KV MTR=n.nn KV YTR=n.nn KV CTR=n.nn KV Prints test prints stored on the Engine Controller Board.
Service Manual
Page 68
... side of -life? Clean or replace the Imaging Drum Contact Assembly. Complete. Replace the Engine Controller Board. 2-52 Phaser 7300 Color Printer Service Manual Are the contacts free from damage and debris? Use service diagnostics to 100% because pixel counts are not set ? Note: If the Imaging Unit count is at the JODEN connector. Have the customer replace the Imaging Unit. properly? Install or Reseat [CMYK] Imaging Unit Troubleshooting Procedure Table Steps 1 2 3 4 5 6 Actions and Questions Yes No Is the Imaging Unit installed...
... side of -life? Clean or replace the Imaging Drum Contact Assembly. Complete. Replace the Engine Controller Board. 2-52 Phaser 7300 Color Printer Service Manual Are the contacts free from damage and debris? Use service diagnostics to 100% because pixel counts are not set ? Note: If the Imaging Unit count is at the JODEN connector. Have the customer replace the Imaging Unit. properly? Install or Reseat [CMYK] Imaging Unit Troubleshooting Procedure Table Steps 1 2 3 4 5 6 Actions and Questions Yes No Is the Imaging Unit installed...
Service Manual
Page 87
... problem. Check the Image Processor Board health LED for unreported jams within the printer and clear the jam area. 2. Verify the AC power source, see "Measuring Power Supply Voltages" on the printer. Troubleshooting 3-71 Download the current PostScript code to determine if seating was a problem with the Image Processor Board. e. Systematically remove all printer options to isolate a possible problem component. If the front panel has no display, backlighting or LED, replace the Front Panel...
... problem. Check the Image Processor Board health LED for unreported jams within the printer and clear the jam area. 2. Verify the AC power source, see "Measuring Power Supply Voltages" on the printer. Troubleshooting 3-71 Download the current PostScript code to determine if seating was a problem with the Image Processor Board. e. Systematically remove all printer options to isolate a possible problem component. If the front panel has no display, backlighting or LED, replace the Front Panel...
Service Manual
Page 92
... and feed rollers with a clean, dry, lint-free wipe if debris is printing within its environmental specifications. 5. Note: Guides can move away from the media loaded in only one another along the entire length of the tray. For larger size media, use the additional guides located on the left side of the roller and that the media settings at the front panel and the driver settings match the media loaded in the paper path. 5. Multi-Sheet...
... and feed rollers with a clean, dry, lint-free wipe if debris is printing within its environmental specifications. 5. Note: Guides can move away from the media loaded in only one another along the entire length of the tray. For larger size media, use the additional guides located on the left side of the roller and that the media settings at the front panel and the driver settings match the media loaded in the paper path. 5. Multi-Sheet...
Service Manual
Page 94
... on the error page that the image is not set to the printer and try printing again. 2. Image is full the printer deletes the oldest record off the list as a new error occurs. when the log is Rotated 90 Degrees 1. There is correct. From the main menu, highlight Support Menu and press OK. 3. Windows printing problems Image Never Prints 1. Try printing from another printer. 5. Also, ensure the selected paper size is a Connection Setup Page, Configuration Page and a Network Reset Menu available...
... on the error page that the image is not set to the printer and try printing again. 2. Image is full the printer deletes the oldest record off the list as a new error occurs. when the log is Rotated 90 Degrees 1. There is correct. From the main menu, highlight Support Menu and press OK. 3. Windows printing problems Image Never Prints 1. Try printing from another printer. 5. Also, ensure the selected paper size is a Connection Setup Page, Configuration Page and a Network Reset Menu available...
Service Manual
Page 95
... remove any obvious toner spills within the printer. BEFORE USING ANY TROUBLESHOOTING PROCEDURE FOR PRINT-QUALITY PROBLEMS, PERFORM THE FOLLOWING STEPS: ■ See "Media and Tray Specifications" on page 1-15. Temperature and humidity extremes can be eliminated before replacing printer parts. Print-Quality Problems Print-quality defects can adversely effect the Xerographic and fusing characteristics of paper, software applications, environmental conditions, and printer hardware need to be researched. ■ Ensure the front panel and driver settings...
... remove any obvious toner spills within the printer. BEFORE USING ANY TROUBLESHOOTING PROCEDURE FOR PRINT-QUALITY PROBLEMS, PERFORM THE FOLLOWING STEPS: ■ See "Media and Tray Specifications" on page 1-15. Temperature and humidity extremes can be eliminated before replacing printer parts. Print-Quality Problems Print-quality defects can adversely effect the Xerographic and fusing characteristics of paper, software applications, environmental conditions, and printer hardware need to be researched. ■ Ensure the front panel and driver settings...
Service Manual
Page 103
Troubleshooting Procedure Step 1 2 Question or Action Ensure the media is know to occur when manually duplexing, at low humidity, on the contacts. Did this correct the problem? 4 Remove the Imaging Units and the Transfer Clean the Unit and check for a list of approved media. Replace the LVPS or wiring harness. Use service diagnostics to step [2]. Most mottled prints occur in the printer driver and try a different print quality mode. Mottled or Splotchy Prints The print image has a mottled...
Troubleshooting Procedure Step 1 2 Question or Action Ensure the media is know to occur when manually duplexing, at low humidity, on the contacts. Did this correct the problem? 4 Remove the Imaging Units and the Transfer Clean the Unit and check for a list of approved media. Replace the LVPS or wiring harness. Use service diagnostics to step [2]. Most mottled prints occur in the printer driver and try a different print quality mode. Mottled or Splotchy Prints The print image has a mottled...
Service Manual
Page 112
... Paper" on the media. For Cold Offset, see "Repeating (Defects) Bands, Lines, Marks or Spots" on page 3-95. ■ Random missing spots can also be a repeating defect that is not high enough to fuse the toner on page 3-100. 3-96 Phaser 7300 Color Printer Service Manual If the areas look like a repeating defect, see "Cold Offset - Usually this problem. S7300-026 ■ This printer supports custom page sizes...
... Paper" on the media. For Cold Offset, see "Repeating (Defects) Bands, Lines, Marks or Spots" on page 3-95. ■ Random missing spots can also be a repeating defect that is not high enough to fuse the toner on page 3-100. 3-96 Phaser 7300 Color Printer Service Manual If the areas look like a repeating defect, see "Cold Offset - Usually this problem. S7300-026 ■ This printer supports custom page sizes...
Service Manual
Page 125
... [3]. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Run the Remove Print Smears routine from within service diagnostics. Clean if dirty. Did this fix the problem? Board. Note: Exposure to step [5]. Verify the ribbon cables and wiring harnesses on the LED Heads are dark lines running along the page in the printer's paper path. Generate a service test print pattern from the printers front panel. Complete Go to light can damage the Imaging Unit, examine the unit...
... [3]. Troubleshooting Procedure Step 1 2 3 4 5 6 Check Run the Remove Print Smears routine from within service diagnostics. Clean if dirty. Did this fix the problem? Board. Note: Exposure to step [5]. Verify the ribbon cables and wiring harnesses on the LED Heads are dark lines running along the page in the printer's paper path. Generate a service test print pattern from the printers front panel. Complete Go to light can damage the Imaging Unit, examine the unit...
Service Manual
Page 139
...language, MPT Tray setup, Tray 1 -3 setup, startup page, front panel intensity, front panel contrast, PostScript error information and power saver mode to their default values. 1. Resetting Printer Setup Values To Default Resetting the Printer setup values resets the following : paper source, print-quality mode, 2-sided printing, image smoothing and TekColor corrections to their default values. 1. Reset Connection Setup NOW is displayed, press OK. 4. Highlight Reset Calibrations NOW and press OK to reset the color and margins settings to reset the job defaults. From the Main Menu...
...language, MPT Tray setup, Tray 1 -3 setup, startup page, front panel intensity, front panel contrast, PostScript error information and power saver mode to their default values. 1. Resetting Printer Setup Values To Default Resetting the Printer setup values resets the following : paper source, print-quality mode, 2-sided printing, image smoothing and TekColor corrections to their default values. 1. Reset Connection Setup NOW is displayed, press OK. 4. Highlight Reset Calibrations NOW and press OK to reset the color and margins settings to reset the job defaults. From the Main Menu...
Service Manual
Page 140
... factory default values. Reset NVRAM is displayed, press OK. Note: Print a Configuration Page to provide a reference of the current network settings prior to their default values. 1. The print counts and the Adobe firmware serial number are not affected by this reset. 1. Highlight Reset NVRAM and Reset Printer NOW and press OK to reset all printer values stored in the IP controller NVRAM including network, printer setup, job defaults, color, margin, and calibrations to their factory default values. From the Main Menu, highlight Support...
... factory default values. Reset NVRAM is displayed, press OK. Note: Print a Configuration Page to provide a reference of the current network settings prior to their default values. 1. The print counts and the Adobe firmware serial number are not affected by this reset. 1. Highlight Reset NVRAM and Reset Printer NOW and press OK to reset all printer values stored in the IP controller NVRAM including network, printer setup, job defaults, color, margin, and calibrations to their factory default values. From the Main Menu, highlight Support...
Printer Management
Page 4
... or CentreWare Web online help . Job accounting is a list of the main CentreWare IS page, click Jobs. Phaser® 7300 Color Printer 8 Printer management features Job accounting The printer stores information about jobs printed in the printer. When using NPRINT over NetWare provides the printer with the most information about the job. Printer Management Automatically discover printers as user name, job name, pages printed, job times, and toner/ink used when each job was printed. The log file is reset; The log file is...
... or CentreWare Web online help . Job accounting is a list of the main CentreWare IS page, click Jobs. Phaser® 7300 Color Printer 8 Printer management features Job accounting The printer stores information about jobs printed in the printer. When using NPRINT over NetWare provides the printer with the most information about the job. Printer Management Automatically discover printers as user name, job name, pages printed, job times, and toner/ink used when each job was printed. The log file is reset; The log file is...
Printer Management
Page 5
..., date installed, total pages printed, options installed, and network ID. Supplies usage data (for example, toner or ink). Status Notification is supplied by entering your printer's IP address into your browser. 2. Usage profile reports The printer can be individually assigned to any of these users. Phaser® 7300 Color Printer 9 Setting up Status Notification. 5. On the right side of the page, click Mail Alerts. 4. By tracking supplies usage, you can order supplies in the Status Notification messages...
..., date installed, total pages printed, options installed, and network ID. Supplies usage data (for example, toner or ink). Status Notification is supplied by entering your printer's IP address into your browser. 2. Usage profile reports The printer can be individually assigned to any of these users. Phaser® 7300 Color Printer 9 Setting up Status Notification. 5. On the right side of the page, click Mail Alerts. 4. By tracking supplies usage, you can order supplies in the Status Notification messages...
Warranty
Page 2
... by Xerox; Phaser® 7300 Color Printer 12 I to support software not supplied by the use of non-Tektronix/ Xerox printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use or connection to incompatible equipment or memory; I to repair damage, malfunction, or degradation of performance resulting from attempts by personnel other than Xerox representatives to install, repair or service the product unless directed by a Xerox representative; I to replace CRCs...
... by Xerox; Phaser® 7300 Color Printer 12 I to support software not supplied by the use of non-Tektronix/ Xerox printer supplies or consumables or the use of Tektronix/Xerox supplies not specified for use or connection to incompatible equipment or memory; I to repair damage, malfunction, or degradation of performance resulting from attempts by personnel other than Xerox representatives to install, repair or service the product unless directed by a Xerox representative; I to replace CRCs...
Specialty Printing
Page 1
... you print 2-sided jobs, you add paper to do not use the printer driver to the Supported Papers section of the images on the even-numbered pages of 75-105 g/m2 (20 - 28 lb. see page 22. I The printer must be Plain Paper, Letterhead, or Special. I Automatic 2-sided printing - If you can use heavy toner coverage on the page: Portrait or Landscape. OK 6200-45 Automatic 2-sided printing To have a duplex unit installed. bond). I Labels, Business Cards, Greeting Cards...
... you print 2-sided jobs, you add paper to do not use the printer driver to the Supported Papers section of the images on the even-numbered pages of 75-105 g/m2 (20 - 28 lb. see page 22. I The printer must be Plain Paper, Letterhead, or Special. I Automatic 2-sided printing - If you can use heavy toner coverage on the page: Portrait or Landscape. OK 6200-45 Automatic 2-sided printing To have a duplex unit installed. bond). I Labels, Business Cards, Greeting Cards...