User Guide
Page 2
...Portal connects to your Local Area Network (LAN). Simply connect the other end of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the factory default settings. View the Terms of the power cord to your computer or LAN. represents the Internet. The power.... Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. You'll find this icon displayed on the rear panel of the V-Portal. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is ready to access the Internet. A ...
...Portal connects to your Local Area Network (LAN). Simply connect the other end of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the factory default settings. View the Terms of the power cord to your computer or LAN. represents the Internet. The power.... Icons The Power, Internet, Ethernet (LAN) and Phone ports are color coded for at www.vonage.com/tos. You'll find this icon displayed on the rear panel of the V-Portal. Rear Panel Vonage V-Portal User Guide The rear panel of the V-Portal is ready to access the Internet. A ...
User Guide
Page 4
...And, for calling. The V-Portal even tells you when it for all you technology buffs, you can tell the status of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. • icon indicates that your V-Portal ...LAN. • icon indicates that you can place and receive phone calls using Phone Line 1. • icon indicates that you can control various settings using Phone Line 2. • icon indicates that you have a Voicemail message waiting for you on Phone Line 1. • icon indicates that ...
...And, for calling. The V-Portal even tells you when it for all you technology buffs, you can tell the status of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. • icon indicates that your V-Portal ...LAN. • icon indicates that you can place and receive phone calls using Phone Line 1. • icon indicates that you can control various settings using Phone Line 2. • icon indicates that you have a Voicemail message waiting for you on Phone Line 1. • icon indicates that ...
User Guide
Page 6
...soon as "Ready to the Internet. The display backlight is on and set to High (full brightness). The display backlight is on and set to High (full brightness). All icons are off . Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you know when new ...8226; Phone Port 2 LCD Message Meaning Powering up When you see this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Connecting to Internet When you see this message, the V-Portal is attempting to connect to make calls momentarily, as soon...
...soon as "Ready to the Internet. The display backlight is on and set to High (full brightness). The display backlight is on and set to High (full brightness). All icons are off . Vonage V-Portal User Guide Vonage V-Portal LCD Status Messages Your V-Portal keeps you know when new ...8226; Phone Port 2 LCD Message Meaning Powering up When you see this message, the V-Portal has powered up by visiting the Vonage website at www.vonage.com/tos. Connecting to Internet When you see this message, the V-Portal is attempting to connect to make calls momentarily, as soon...
User Guide
Page 7
...calls" displays. The display backlight is on and set to 7 Section 11 which explains limitations on the back of Service by visiting the Vonage website at www.vonage.com/tos. The V-Portal is not yet connected to the Vonage network so you can successfully access the Internet. ...Connected to Internet When you see this message displays. The display backlight is on and set to High (full brightness). The display backlight is on and set to High (full brightness). Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this message, the...
...calls" displays. The display backlight is on and set to 7 Section 11 which explains limitations on the back of Service by visiting the Vonage website at www.vonage.com/tos. The V-Portal is not yet connected to the Vonage network so you can successfully access the Internet. ...Connected to Internet When you see this message displays. The display backlight is on and set to High (full brightness). The display backlight is on and set to High (full brightness). Vonage V-Portal User Guide LCD Message Meaning Retrieving IP address When you see this message, the...
User Guide
Page 8
... Meaning The Internet icon is connected, the icon also displays. Ready to the default setting of the V-Portal, or if a firmware upgrade has taken place. A phone icon displays in the status bar for each Vonage phone line ready for use; the Phone Port 2 icon indicates that phone line 1...Web UI, reset by pressing the RESET button on the V-Portal, the total number of the phone number followed by visiting the Vonage website at www.vonage.com/tos. If you've activated both lines is displayed on hold displays as "2345678912 Hold." Device will restart automatically after ...
... Meaning The Internet icon is connected, the icon also displays. Ready to the default setting of the V-Portal, or if a firmware upgrade has taken place. A phone icon displays in the status bar for each Vonage phone line ready for use; the Phone Port 2 icon indicates that phone line 1...Web UI, reset by pressing the RESET button on the V-Portal, the total number of the phone number followed by visiting the Vonage website at www.vonage.com/tos. If you've activated both lines is displayed on hold displays as "2345678912 Hold." Device will restart automatically after ...
User Guide
Page 10
... power cords from your V-Portal when the Internet port is assigned. Or... • You use DHCP for dynamic IP address assignment, the typical setting for cable service. If the Internet connection type is like a street address, it following errors occur: • Your V-Portal can not get an... complete, this problem, simply pull the power cord out of the back of a web browser and navigate to your ISP's servers are down . Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that should be cleared up is complete....
... power cords from your V-Portal when the Internet port is assigned. Or... • You use DHCP for dynamic IP address assignment, the typical setting for cable service. If the Internet connection type is like a street address, it following errors occur: • Your V-Portal can not get an... complete, this problem, simply pull the power cord out of the back of a web browser and navigate to your ISP's servers are down . Vonage V-Portal User Guide take a few minutes to complete its start-up process. Most modems have a light that should be cleared up is complete....
User Guide
Page 11
...NOTE: If you are using V-Configure.com, please enter 192.168.15.1 in your LAN when you set up your ISP to register the MAC Address of all the devices connected to the Vonage device's MAC address. Your V-Portal can be cleared up , this error should be sent to reload ...its software. Think of connecting to call your cable service. By automatically cloning the MAC address, Vonage saves you are using a process called a LAN, "Local Area Network"). NOTE: If you from a computer connected to your V-Portal through the yellow ...
...NOTE: If you are using V-Configure.com, please enter 192.168.15.1 in your LAN when you set up your ISP to register the MAC Address of all the devices connected to the Vonage device's MAC address. Your V-Portal can be cleared up , this error should be sent to reload ...its software. Think of connecting to call your cable service. By automatically cloning the MAC address, Vonage saves you are using a process called a LAN, "Local Area Network"). NOTE: If you from a computer connected to your V-Portal through the yellow ...
User Guide
Page 14
...you have DSL service and use in the phone ports of the V-Portal? If you have questions about setting up for assistance. High Voltage 1 Error [Code 011] High voltage. Vonage customer care agents are required to activate it and sign up PPPoE, refer to the Internet but an... User Name and PPPoE Password supplied by your ISP before accessing the Internet. Contact Vonage customer care. For phone cord recommendations, see this message if you try to place a call Vonage at www.vonage.com/tos. Network Settings Error [Code 008] Unplug all your V-Portal. Login to the V-Portal's Web...
...you have DSL service and use in the phone ports of the V-Portal? If you have questions about setting up for assistance. High Voltage 1 Error [Code 011] High voltage. Vonage customer care agents are required to activate it and sign up PPPoE, refer to the Internet but an... User Name and PPPoE Password supplied by your ISP before accessing the Internet. Contact Vonage customer care. For phone cord recommendations, see this message if you try to place a call Vonage at www.vonage.com/tos. Network Settings Error [Code 008] Unplug all your V-Portal. Login to the V-Portal's Web...
User Guide
Page 24
... as hour, minute and an indication of AM or PM.) View the Terms of the V-Portal. Navigate the LCD menu by visiting the Vonage website at www.vonage.com/tos. Time will be listed as hour, minute and an indication of the person you called MMM DD HH:MM xM (The phone.... Time will be listed as hour, minute and an indication of menu functionality is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. To get started, press the SELECT> button to perform each function using the and buttons to move to the menu item you want...
... as hour, minute and an indication of AM or PM.) View the Terms of the V-Portal. Navigate the LCD menu by visiting the Vonage website at www.vonage.com/tos. Time will be listed as hour, minute and an indication of the person you called MMM DD HH:MM xM (The phone.... Time will be listed as hour, minute and an indication of menu functionality is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. To get started, press the SELECT> button to perform each function using the and buttons to move to the menu item you want...
User Guide
Page 31
Going to be away from your Vonage phone and still want to receive your Vonage phone line, start at a retail store, bring up www.vonage.com/activate on your phone when the call is ready for Vonage phone service, the message "Line not set up your phone handset before initiating the call, the V-Portal ...main menu and choose Easy Dialing > Call Forward, then choose to Enable or Disable the feature. If the Vonage phone line is placed. If the Vonage phone line has not been set up. Pay particular attention to 31 Section 11 which you try to enable or disable the Do Not Disturb feature...
Going to be away from your Vonage phone and still want to receive your Vonage phone line, start at a retail store, bring up www.vonage.com/activate on your phone when the call is ready for Vonage phone service, the message "Line not set up your phone handset before initiating the call, the V-Portal ...main menu and choose Easy Dialing > Call Forward, then choose to Enable or Disable the feature. If the Vonage phone line is placed. If the Vonage phone line has not been set up. Pay particular attention to 31 Section 11 which you try to enable or disable the Do Not Disturb feature...
User Guide
Page 32
...network information for the VPortal's Ethernet port. Especially if you're setting up your V-Portal is running ? Pay particular attention to 32 Section 11 which firmware version your own home network (often called a Vonage representative for the V-Portal's Internet port? Want to know the ...IP address, subnet mask, default router, and DNS server settings for assistance, the Internet port's network information may help the representative ...
...network information for the VPortal's Ethernet port. Especially if you're setting up your V-Portal is running ? Pay particular attention to 32 Section 11 which firmware version your own home network (often called a Vonage representative for the V-Portal's Internet port? Want to know the ...IP address, subnet mask, default router, and DNS server settings for assistance, the Internet port's network information may help the representative ...
User Guide
Page 33
... and how can not access the Internet from a computer connected to the Internet (upload) when your phone is used for Vonage calls, use the Vonage Bandwidth Saver feature available through the Dashboard of your bandwidth test results, keeping in use the same Internet connection as gaming or... the V-Portal for uploading data from your computer when you may notice it ? If you use this setting. Here's how: o First, determine the current upstream bandwidth of your Vonage online account. A bandwidth test is initiated and the upstream bandwidth results are able to make the most ...
... and how can not access the Internet from a computer connected to the Internet (upload) when your phone is used for Vonage calls, use the Vonage Bandwidth Saver feature available through the Dashboard of your bandwidth test results, keeping in use the same Internet connection as gaming or... the V-Portal for uploading data from your computer when you may notice it ? If you use this setting. Here's how: o First, determine the current upstream bandwidth of your Vonage online account. A bandwidth test is initiated and the upstream bandwidth results are able to make the most ...
User Guide
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... learn how to ? How can I run the network connectivity tests a Vonage Customer Service agent asked me to change the brightness of Service by a Vonage Customer Service agent. How can barely tell the difference between the settings. If the troubleshooting information advises you to Vonage, start at the main menu and choose System > Diagnostics > Send...
... learn how to ? How can I run the network connectivity tests a Vonage Customer Service agent asked me to change the brightness of Service by a Vonage Customer Service agent. How can barely tell the difference between the settings. If the troubleshooting information advises you to Vonage, start at the main menu and choose System > Diagnostics > Send...
User Guide
Page 35
.... Simply choose Settings > Restore Defaults. This feature restores all the settings you want to change brightness settings, start at the main menu and choose Settings > Brightness > Normal or Voicemail. Start at www.vonage.com/tos. Select the language by visiting the Vonage website at the... can I change the contrast of Service by choosing Settings > Language > English, Francais or Espanol. Absolutely! View the Terms of the LCD display? Vonage V-Portal User Guide With the V-Portal you can I restore my LCD settings to their phone. How can I change the volume...
.... Simply choose Settings > Restore Defaults. This feature restores all the settings you want to change brightness settings, start at the main menu and choose Settings > Brightness > Normal or Voicemail. Start at www.vonage.com/tos. Select the language by visiting the Vonage website at the... can I change the contrast of Service by choosing Settings > Language > English, Francais or Espanol. Absolutely! View the Terms of the LCD display? Vonage V-Portal User Guide With the V-Portal you can I restore my LCD settings to their phone. How can I change the volume...
User Guide
Page 36
The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User ... type V-Configure.com in the User Name field. You can make adjustments, or for users with the default settings. NOTE: If you 're a DSL user and need to 36 Section 11 which explains limitations on your ... networking knowledge who want to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to set up PPPoE, the V-Portal has a Web-based Configuration and Status User Interface ("Web ...
The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User ... type V-Configure.com in the User Name field. You can make adjustments, or for users with the default settings. NOTE: If you 're a DSL user and need to 36 Section 11 which explains limitations on your ... networking knowledge who want to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to set up PPPoE, the V-Portal has a Web-based Configuration and Status User Interface ("Web ...
User Guide
Page 43
...three basic connection types, DHCP, Static IP Address, and PPPoE. The four sub-menu entries are required to set up for Dynamic Host Configuration Protocol. Once your Vonage device is installed and functioning properly, you should also choose DHCP for both cable and DSL Internet connections) that..." of the default values may need extensive networking knowledge to a different location. In very simple terms you can adjust the settings in this section. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to get your...
...three basic connection types, DHCP, Static IP Address, and PPPoE. The four sub-menu entries are required to set up for Dynamic Host Configuration Protocol. Once your Vonage device is installed and functioning properly, you should also choose DHCP for both cable and DSL Internet connections) that..." of the default values may need extensive networking knowledge to a different location. In very simple terms you can adjust the settings in this section. Vonage V-Portal User Guide The Basic Setup section of the Web UI allows you to enter the basic information necessary to get your...
User Guide
Page 44
...be used. If you had previously set your router uses DHCP. Pay particular attention to 44 Section 11 which explains limitations on the Basic Setup tab and then choose the Connect to the Internet sub-menu. It will be displayed: • Enter the MTU Size** (optional). Vonage V-Portal User Guide HINT: If...Apply button View the Terms of the box. If no additional configuration to use DHCP: Log in to setup. In most cases, your ISP or Vonage Customer Care has asked you to change it to use DHCP. Select DHCP from the Connect Using drop down list. A DHCP connection is entered, the...
...be used. If you had previously set your router uses DHCP. Pay particular attention to 44 Section 11 which explains limitations on the Basic Setup tab and then choose the Connect to the Internet sub-menu. It will be displayed: • Enter the MTU Size** (optional). Vonage V-Portal User Guide HINT: If...Apply button View the Terms of the box. If no additional configuration to use DHCP: Log in to setup. In most cases, your ISP or Vonage Customer Care has asked you to change it to use DHCP. Select DHCP from the Connect Using drop down list. A DHCP connection is entered, the...
User Guide
Page 45
... stands for the first time, your ISP. Remember, that if you a specific IP address to the IP address assigned by visiting the Vonage website at www.vonage.com/tos. Select Static IP Address from the V-Portal. Adjusting the MTU size is helpful in addition to enter. This information is provided... Mask • Default Gateway • Primary DNS • Secondary DNS All of these values should choose DHCP as the name implies, is set to 0 which explains limitations on the Basic Setup tab and then choose the Connect to the Internet sub-menu. This indicates the largest packet that...
... stands for the first time, your ISP. Remember, that if you a specific IP address to the IP address assigned by visiting the Vonage website at www.vonage.com/tos. Select Static IP Address from the V-Portal. Adjusting the MTU size is helpful in addition to enter. This information is provided... Mask • Default Gateway • Primary DNS • Secondary DNS All of these values should choose DHCP as the name implies, is set to 0 which explains limitations on the Basic Setup tab and then choose the Connect to the Internet sub-menu. This indicates the largest packet that...
User Guide
Page 46
...DNS o Secondary DNS • Enter the MTU Size**(optional). We recommend using the default value unless your ISP or Vonage Customer Care has asked you see the phone icon. ) **MTU stands for the MTU setting used . By default, the MTU Size parameter in rare scenarios where some upstream device is... set to accept larger size packets and consequently it . • Click the Apply button. • The V-Portal will restart. (You don't have to 46 Section 11 which indicates a value of Service by visiting the Vonage website at www.vonage.com/tos. Please check with...
...DNS o Secondary DNS • Enter the MTU Size**(optional). We recommend using the default value unless your ISP or Vonage Customer Care has asked you see the phone icon. ) **MTU stands for the MTU setting used . By default, the MTU Size parameter in rare scenarios where some upstream device is... set to accept larger size packets and consequently it . • Click the Apply button. • The V-Portal will restart. (You don't have to 46 Section 11 which indicates a value of Service by visiting the Vonage website at www.vonage.com/tos. Please check with...
User Guide
Page 47
... to contact your User Name and Password to Point Protocol over Ethernet. We recommend leaving this information you do not remember this at the default setting of Service by DSL service providers. Choose PPPoE as your ISP uses a PPPoE connection. If you will need your ISP. • Be...connection type. If you are installing behind a router or your DSL modem has a built in using the default value unless your ISP or Vonage Customer Care has asked you are not connected to the Internet sub-menu. The following screen will need to access your connection type. View the...
... to contact your User Name and Password to Point Protocol over Ethernet. We recommend leaving this information you do not remember this at the default setting of Service by DSL service providers. Choose PPPoE as your ISP uses a PPPoE connection. If you will need your ISP. • Be...connection type. If you are installing behind a router or your DSL modem has a built in using the default value unless your ISP or Vonage Customer Care has asked you are not connected to the Internet sub-menu. The following screen will need to access your connection type. View the...